Shipping and Delivery
What delivery methods does Empire have?
Delivery and Installation
Empire Office Furniture has a full in-house professional delivery and installation service available during standard business hours within a 50 km radius of each showroom (mainland locations only).
Any deliveries outside of the normal operational range of your nearest showroom (including all island locations) will incur additional delivery charges. Please contact your nearest store if you would like to know these charges. If you have already made your purchase, our customer service team may contact you, to cover extra charges that are applicable to your order.
We have trusted installers Australia wide, and our showroom staff will be more than happy to provide you with a quotation.
Our Despatch department will contact you to confirm delivery date and advise an approximate time when goods will be delivered. Standard lead times are 5-7 working days from order placement for all in-stock items.
Your furniture can be supplied flat-packed or assembled.
Should lead times change, we will notify you as soon as possible at which time you will have the opportunity to amend or cancel your order.
Quick Ship Delivery
Many of our products can be quick shipped flat packed in boxes on request for your convenience. Please be advised that assembly requires basic tools and technical knowledge.
Please note however that some of Empire’s products do require specialist installation. If you are unsure about being able to assemble an item yourself, please contact your nearest showroom for further advice.
Can I pickup from your showroom or warehouse?
Yes. We have no problem allowing you to pick up your goods straight from one of our 9 showrooms or from our warehouse in Rocklea, Brisbane. Choose pickup and your location options during checkout.
Can I send my own courier to pick-up from your warehouse?
Yes, we are happy for you to use your own courier. However it is advisable to be aware of the size and weight of your delivery as many of our products are best delivered via qualified furniture freighters.
Once I’ve made my purchase, how long before I receive my item(s)?
Empire has 9 large showrooms across QLD and Sydney, and a comprehensive internal logistics team to enable fast delivery lead times.
You have the option to collect your order from one of our showrooms or warehouses, or opt for Empire’s famous “white glove delivery service”, where we deliver, assemble, and remove all of the packaging material.
Once you place your order, you will be contacted by one of our customer service specialists to confirm your order details and specific lead times.
Lead times are location dependant, but as a general guide:
- In-stock, unassembled items are usually available for pickup within 2 days. For items that require assembly please allow an extra day.
- Unstocked or custom made items vary in lead time, but are generally available for pickup within 2 – 6 weeks.
- Delivery lead times are generally 5 – 10 working days from the date the stock is at the showroom and ready for delivery.
*Lead times are indicative only and subject to change due to factors out of our control, but rest assured Empire will keep you updated throughout the process to advise of any changes to lead times.
Please contact your nearest Empire showroom for an accurate lead time estimation.
Delivery times quoted do not include weekends or gazetted public holidays.
Do you offer a drop-shipping service?
Yes we do ! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your door.
What if I need my item delivered by an urgent date?
We like to keep our customers happy and accommodate their requests where possible. As such if you require your item by a specific date, please contact us on 1300 400 521 and we will let you know if we are able to assist.