Returns Policy

What is covered under warranty?

In accordance with Australian Consumer Law damaged or defective products found at the time of delivery and / or installation or soon thereafter may be covered under warranty.

Please note products are unable to be returned if you received what you asked for but simply changed your mind, decided you did not like the purchase or had no use for it.

What is the duration of the warranty?

Warranty terms vary from product to product. Please find the specific warranty terms applicable to your product on the product page online. The warranty lasts for the number of years stated against each product, starting from the date of purchase.

What will Empire do to correct the problem?

Customers are required to return the defective product to the place of purchase at their expense for repair. However, in certain circumstances Empire may agree to conduct repairs at the customer premises. Empire will examine the product and decide if it is covered under this warranty. Empire will then, at its choice, either repair the defective product or replace it with the same or a comparable product.

In these cases, Empire will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that Empire incurs, provided that the product is accessible for repair without Empire incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by Empire. Any defective parts removed in the course of repair works will become the property of Empire. If the item is no longer sold by Empire, Empire will provide an appropriate replacement. Empire will decide at its discretion, what will constitute an appropriate replacement.

General Legal Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our guarantees are in addition to other rights and remedies under law in relation to goods.


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