Your corporate furniture & office fitout specialist

Everything about your service from initial enquiry to ordering and then delivery was excellent. Polite, friendly and just easy to deal with.”

Chris is always excellent in what she does, reply ASAP never fails to meet my requirements.”

Our furniture was delivered this morning, and I would like to take the opportunity to thank you for your wonderful service, putting up with me changing my mind about things and for ensuring we received what was required.

The delivery guys were also very efficient and cleaned up after themselves . Overall, we are delighted with the service.”

The guys were awesome who delivered the items and installed. They were friendly, patient, respectful and professional. Big thumbs up!!!!!”

The whole process of ordering the chairs in your showroom to delivery has been a very smooth transaction. When we were in the showroom you took us through our options and your knowledge of which chair to purchase was great. We ordered the chairs on Monday the 20 May and then we had delivery 29 May. The supplier was also very professional and called us to let us know that chairs were ready and when we would like delivery, I was also contacted by the delivery drive today advising that he was running a bit late and let me know what time he would be delivering the chairs. Such great service!”

Thank you for your great customer service with this purchase”

Diane and Tom from the Gabba store worked with our team to create an amazing new workspace at our refurbed office. They’ve turned our tired 12 seat office into a modern 15 seated modular work area and boardroom that is impressing our clientele. From initial concept (through many variations), to mapping out the floorspace, to delivery and installation, the entire journey has been professional, courteous and responsive. Diane helped with the initial design, Tom followed through the final process and last minute changes, with Dan and Josh measuring our floorplan and assembling our new office furniture, providing a tailored and custom finish which has complemented our branding vision. So much so, our builder is now having their new offices designed by the Gabba Empire Store. I can highly recommend their services.”

From the moment I walked into the showroom to delivery, the staff could not be more helpful. Assistance in the showroom was excellent, and the order and delivery process very easy and quick. Our order was amended when requested quickly and change of date of delivery was not a problem for you. We are very happy with the chairs that were purchased, and my staff are now comfortable and able to work in good working chairs. thank you”

I dealt with Darren who provided great service.”

Tom being our first point of contact is always very helpful and responsive. Prices are very competitive and the team has been extremely flexible in meeting our deadlines. Greatly appreciated!”

The sales and installation service was second to none. Thank you for such an easy rewarding experience.”

Natalie Crofts was very professional. Your design work also helped with our planning.”

The communication is spot on. It is informative and timely to arrange delivery. Your delivery team were fantastic. They were helpful and friendly.”

Mr Dorros was excellent and helped from start to end.”

Alesha is always such a delight to correspond with always polite responds in a timely manner and nothing is ever too much or too hard.”

Daniel Lee was incredibly accommodating, he provided us with sample chairs and was extremely patient while our management team viewed and approved the order. Daniel was always available to answer our questions and helped us choose the right colour scheme. Highly recommend Empire.”

Sarah was awesome to deal with. Patient, great with time frames and expectations.”

The delivery team were absolutely fantastic. A definite asset to the Rockhampton team.”

Tom was fantastic, and the crew that came and delivered/assembled were excellent also. Very happy.”

It is always welcoming to get advice to get correct product. Staff is helpful and friendly and willingness to help.”

Sales and installation team(s) very responsive to our needs and timelines.”

Big thank you to Alisha who took care of all my needs. Great service.”

The admin/ordering staff were amazing. Nothing was too much for them, they just wanted to help. The delivery staff were kind and polite and we are grateful for their hard work.”

The staff member could not do more to make us happy and get the right product.”

Receiving a telephone call after I placed my online order was invaluable!! I was able to discuss my needs and ended up getting an adjustable desk that wasn’t on your website and suited my space needs perfectly and was much better than what I had settled for from the online menu.”

All staff very helpful and professional – thank you.”

The team at Townsville branch are amazing, especially Paula.”

Thank you kindly to Daniel & the friendly staff at Empire. We were very impressed with the quality of service and professionalism throughout and following the purchase process. We had a defective chair arm which was swiftly rectified by a service technician following delivery – thank you Empire team! :)”

Thank you for the amazing service from both the sales and delivery team.”

Your delivery and installation guys were fantastic, a credit to your business.”

Sales team are always prompt with quotes etc and the delivery team were very friendly.”

The delivery team were amazing, very polite and efficient, cleaned up after themselves and this would make me recommend you to other businesses as we also had other deliveries and they were nothing like your team.”

The staff at the Virginia store are always SUPER helpful!”

Excellent service from Alisha Edwards. She made the purchase very easy. Thank you.”

Tabby was amazing to deal with, response time and ease of doing business with her was fantastic.”

Alisha at Empire Townsville is fantastic to deal with. Extremely helpful, quick to reply and made buying our new workstations too easy. A pleasant change from the runaround I get with some of my local suppliers in Cairns.”

I can’t remember their names sadly, but the boys who brought the delivery were very friendly and easy to deal with.”

I absolutely love that there’s an option to have the furniture delivered assembled.”

Thank you to Daniel Gibbs and Leah Walsh for their prompt, efficient and friendly assistance. The Team that delivered and assembled the boardroom table, were lovely to deal with, well done Empire Furniture, will use you again and highly recommend!”

Daniel and the staff at Virginia were exceptional to deal with and provided excellent advice and service.”

The service I received from Phoebe & Josh was great. I would definitely recommend using Empire to anyone.”

Staff at Rockhampton showroom were extremely helpful and informative.”

We’ve been buying our office furniture from Empire for a long time, and while we may only purchase every few years (because your furniture last so well), it has always been a positive experience.”

Natalie Crofts, is an excellent sales consultant, will always refer all purchasing from her.  She’s friendly, has great input & knows her stuff.”

Everyone I dealt with was 1st Class. Great service. Thanks.”

Shayne was fantastic – he went over and beyond to assist out tight deadline. Please pass on our thanks. We’ll be sure to use your services again.”

We found the entire experience really excellent, from Sales right through to installation.  Our internal processes held us up a bit, and Empire was more than willing to work around our required schedule.”

You have been nothing short of amazing Chris!! I cannot thank you enough for your friendly, positive, professional and patient approach to this whole process. You have certainly made a
tedious fit out a much easier and more pleasant process than I thought possible. I cannot thank you enough for your patience with all the many changes we endured, all the many phone calls and emails and the
countless amount of time spent on this huge project. You never had a gruff word or made anything seem like it was too much trouble and it was appreciated so much. I hope your team and your company know
how much of an asset you are to the business and how wonderful a reputation your Rockhampton store has because of you.
Secondly, to Trevor and the whole fit out team. From the first interactions with Trevor and the team, I was amazed at how friendly, approachable and particular they were. Trevor went out of his way to make sure I
knew exactly what they were doing and where they were up to with the fit out. Any little discrepancy or damage was disclosed and I felt that full transparency, honesty and open communication were displayed
throughout the whole process. Trevor ensured his team were well managed and the clean up process was completed to a remarkably high standard. I could not have been happier with the whole fit out and
Trevor should be commended for his leadership and communication style. Thank you all very much.”

Staff are always friendly but professional, and are always extremely helpful and accommodating of our requirements. Great service! (And good chairs, too.)”

I just wanted to make a shout-out to two of your team members for their exceptional customer service; Diane Yuvienco and Matthew Tobin.
I needed some more office chairs and sent an email to an existing contact but it bounced back. I called your Woolloongabba office and spoke with Diane. She was friendly and extremely professional.
Diane had an order and invoice organised for me in under 5 mins.
I then called to make a credit card payment and this payment was looked after by Matthew. Matthew was also extremely friendly and professional and sincerely sounded like he is very happy in his job (as did
Diane). My commendations for employing (and/or training) your staff to have impeccable customer service skills. Much appreciated.”

Andrea has helped me with my last few trade orders and has gone out of her way to ensure we got what we needed. We will continue to shop at Empire as the first port of call.”

Sandra was great with my sales needs and the two delivery/assembly gentlemen were efficient and friendly.”

Please pass on my thanks to your team who completed the installation today. Kevin, Tristan, Trevor & Jason did an awesome job. They were on time, worked really hard, kept me in the loop and left the place spotless. The entire team at Empire make my job easy so thank you all very much.”

I am very grateful to Brent for making our purchase so easy!”

Matt was very helpful and answered all of my queries very promptly.”

Penny was super helpful during sales process. Installation team were friendly, quick to construct furniture and left site tidy and clean. Thank you.”

Brent is terrific – always a pleasure to deal with you Brett. Your service level is second to none.”

Great customer service from everyone in sales team, admin and despatch & delivery. I was kept informed at every stage of the process from order to delivery. Thank you :)”

Value for money and helpful staff.”

Assembly Technicians were very good and professional.”

Your customer service and communication was amazing.”

Service was brilliant, the install team were lovely people, happy and helpful.

Empire ticked every box and exceeded expectations!”

Being able to bring a sample of the items into the office assisted with the decision making.”

I have found the Office Staff at the Mackay Store to be the most friendly, helpful, lovely ladies to purchase from. They went above and beyond to help with my purchases on all occasions. Thank you girls for a great experience.”

Tom went the extra mile for us – fantastic service, highly recommend to anyone looking for office furniture. Many thanks to Tom and his team.”

I had a very good experience purchasing my Altura Electric stand up desk from the Lidcombe store. There delivery/installation men were efficient, polite and respectful. The stores after sales service and communication I believe is second to non. I recommend the Lidcombe store to any of my friends or family.”

Thank you for the screens. Just to let you know the gentleman that came to install them was one of the most professional tradies we have had come to our office in ages. I was very impressed with the service.”

Daniel Lee was very easy to deal with, good communication, friendly and prompt response. Delivery was seamless and arrived on the date as promised.”

The thing that got us over the line with Empire and not a competitor was your sustainability credibility and use of E0 melamine. Very happy with the outcome.”

The Boardroom table we bought was easy and quick to assemble. It looks and feels like the quality product it is.”

Michael was extremely helpful and responsive to our query. We are extremely happy with the produce as well.”

Very helpful people! The whole experience was a pleasure, thank you!”

Thank you to the Empire team at Virgina as always. Wonderful and prompt service without any issues.”

Many thanks to Alisha. Excellent service and attention.”

Salesman was great. Prices were good. No complaints. Well done Empire.”

I rang the day before I went into the Southport Showroom and Troy was very helpful. When I went in the next day I was serviced by Andrew and he was an excellent sales person, who provided his valuable time to talk us through the options we were looking at. Such a great experience and we will continue to shop at this Southport Showroom.”

The order/quote process was efficient and easy. The guys who did delivery were wonderful: on-time, quick and professional.”

So happy with the quick service and the item was in stock. The whole process only took around 15 minutes. Amazing!”

Thank you Penny for your assistance in choosing the right chair for my requirements. Friendly, knowledgeable, helpful (but not pushy!) – the perfect salesperson.”

Your end to end service and products are fantastic.”

The two guys who delivered and assembled our order were wonderful, they were friendly, fast, tidy and nothing was a problem.”

Diane through the sales completion period was great to deal with as was Trevor when we got to install stage.”

The two gents who came to do the installation and assembly of our furniture were very good, obliging and accommodating. Very pleasant to work with.”

This was the first time I had been to Empire furniture as I was in need of a replacement chair for my home office. After having back surgery earlier this year I needed something decent but wasn’t really sure what was available. Adam provided me with an exceptional level of service and knew the products well. While I ended up spending a lot more than I thought I would I am more than happy with the decision. I will definitely be back.”

Everyone I dealt with was excellent. I was kept up to date all the time and delivery was as expected. Alisha helped me out at the beginning with what my requirements were. She was very patient and willing to help me by moving me around the website to find the best fit. Nothing seemed to be a bother. Doug was next and the delivery crew were friendly and efficient. They dusted down the bookcases which was a nice touch. I enjoyed dealing with you all.”

Thank you for the prompt service you were able to provide the additional chairs we needed, matched to our existing fitout, in a very short space of time. This enabled us to welcome new staff into our office with appropriate seating already in place. The delivery team did a great job too, and were able to get the chairs to exactly where I need them very promptly. Thanks again.”

Love the prompt and friendly service :)”

Very easy to deal with. All information was provided and quick responses to any queries. The installation guys were very pleasant and very quick. Definitely recommend Empire and will use again if the need arises.”

All the staff we worked with were great. Delivery team were so efficient, polite and helpful!! A real pleasure! Oh and our desks and chairs look great.”

Thanks very much for good, honest service. Couldn’t do enough to please. Very pleasant shopping. Thanks.”

I really was impressed with the fact you called me to confirm the order and indicate a delivery time frame – it made planning in the office more efficient as we had to get rid of some older furniture.”

Great service. Took the time to answer all our questions and very knowledgeable with products. Highly recommend.”

Your staff are fantastic and the service is the best.”

The staff I dealt with were friendly, helpful and professional, which I appreciated.”

Great service. Prompt reply to my phone call enquiry, quick to quote, easy order process and quick delivery.”

We were working to a very tight timeframe and whilst the sales representative could make no promises that our timeline could be met due to delivery schedules, they made it happen for us and we are very grateful – thank you.”

The website was user-friendly, the showroom was great & the sales staff were extremely helpful.”

Empire Office Furniture has a GREAT range of products. They ALWAYS have what you need !! And GREAT service!”

Very happy with the service we received, and goods arrived quickly to showroom, great range available, thanks!”

Great customer service from Brent, he always made himself available and provided lots of different examples. The rest of the team was so professional and made the whole process very easy. Well done!”

Excellent sales staff. Knowledgeable on product and very helpful. Great client skills.”

Darren Thorpe is an absolute asset to your company – he made the whole office renovation experience so much easier for us.”

The experience was great from my first enquiry to the delivery. Everyone was so helpful and the items were delivered promptly with no fuss. Would definitely use Empire Furniture again.”

From phone call of enquiry Adam came straight out same day, measured up and sent a quote the same day. Guys who did the install were friendly and tidy and the whole experience was great. Thanks to Adam and the team.”

We are returning customers, and were impressed with the service and range we were offered. The sales person we dealt with was helpful and responsive. We’ll buy from Empire again!”

The branch manager provided exceptional service and listened to what we needed for our office.”

We have been using your office furniture since we moved to this new office in early 2018 and we are very happy with your service. Thank you!”

Michael f has been a wonderful help with pricing, Enquiries about furniture and delivery range periods. He calls back promptly and replies to emails promptly . Coming to the sales room at Lidcombe is also very helpful is making decisions and looking for new ideas.”

Goods were delivered as ordered on time. Installers came during an all staff meeting and worked with us to keep noise to a minimum – THANK YOU Fantastic to have a supplier who doesn’t over promise and under deliver, which appears to be the norm.”

Fantastic purchase experience – great customer service in communicating delivery timeframes and scheduling delivery and a very efficient delivery itself – not to mention, a fantastic product also! I will certainly be shopping here again!”

Empire are easy to do business with. Quality product and quick service.”

Just wanted to touch base to thankyou for all your help and continued communication while we were sorting our reception. We are really happy with the end product and service we have received – Thankyou”

I received very attentive service and was provided with a thorough solution for our business requirements. The staff were great and a pleasure doing business.”

A big thanks to Miriam from Rocky please? Miriam made the outfit for our new office branch so less stressful and did all she could do to assist. I would rate Miriam’s sales assistance as a 10. We have already been back twice to purchase from Empire Rockhampton and intend to purchase more items as our new recruited staff come on board.”

Michael Farmakis was fantastic. He patiently showed different options and helped me choose what suited our office. Bradley Allard organised the delivery well. The delivery staff were great as well.”

Michael Farmakis is a great asset to your company, he provided me with excellent customer service and was extremely helpful with deciding what furniture to buy for my office, he was very friendly, excellent communication, great to deal with empire furniture.”

Tom Doros was very helpful with creative ideas & always approached our office fitout with great energy & enthusiasm. Thank you!”

Lauren was awesome to deal with. Made the whole process really easy. The two people that came to install were so lovely and had it completed quickly. Very happy with service from beginning to end.”

The dream team at Lidcombe are just that! So easy to work with and professional. I wont go anywhere else for my office fitout requirements – nationwide.”

The customer service was great, very helpful. This will be our first choice before we shop elsewhere.”

Great pre-work and customer service by Brett, Doug and the 2 young lads that completed the office furniture fit-out. Thanks team, appreciate your efforts : )”

The service both in store and post has been fantastic.”

We really appreciated the quick responses to our inquiries and the positive way you met our needs.”

Online the website was easy to use. In store the staff at Woolloongabba were helpful and friendly. Delivery guys were great and keep in good contact. All in all happy with the entire experience.”

Chose Empire for quality, good price, warranty assurance, convenience”

Empire has fitted out our office completely over the years. We have had experiences with the old outlet store, the new outlet store, the Woolloongabba store and Virginia over the past 11 years and you are our go-to team for sturdy, functional, reasonably prices office furniture that lasts.”

Great customer service from knowledgeable staff.”

As a long time customer with Empire, I have always received both a personal and friendly, but professional service and consideration.”

Will definitely be buying from here again, great staff, great service and great range.”