Experience pain-free fitouts

Everything about your service from initial enquiry to ordering and then delivery was excellent. Polite, friendly and just easy to deal with.”

Chris is always excellent in what she does, reply ASAP never fails to meet my requirements.”

Great customer service, friendly staff and range of products.”

Very happy with purchase.”

Eloise arranged the sales order well and provided timely communication. The delivery team were punctual, professional and extremely friendly. Great all-round service, happy with products ordered – thanks!”

Justin was so knowledgeable & amazing. He made a daunting experience so easy for me. I have recommended Empire to everyone.”

Our recent purchase of two new desks, one office chair and two sets of drawers and floor mats from Empire Office furniture was a fantastic experience. The furniture is sturdy and well built. It was assembled in our home by the Empire delivery personnel, and they did a great job. The customer service by both John and Daniel in the office was above and beyond. A pleasure to work with them and we highly recommend Empire Office furniture for your home office or business needs.”

Great service, good solid furniture”

I could not recommend Empire Furniture and Tom Doros highly enough for any organisation looking to purchase quality office furnishings and fittings. In terms of service I rate Tom 10 out of 10.”

Thank you for accommodating us with our short timeframes. I have received great feedback: Our builder on site commented that your workmen were working well and left the worksite clean.”

Thank you for your assistance and help excellent customer service.”

Our furniture was delivered this morning, and I would like to take the opportunity to thank you for your wonderful service, putting up with me changing my mind about things and for ensuring we received what was required.

The delivery guys were also very efficient and cleaned up after themselves . Overall, we are delighted with the service.”

The guys were awesome who delivered the items and installed. They were friendly, patient, respectful and professional. Big thumbs up!!!!!”

Big Thank You to the very amazing and knowledgeable Tom D. When we walked into the store, staff were very helpful but not pushy. I had very specific requests and Tom was able to narrow it down to 3 chairs, with one being the one he thought would be best. I definitely agreed with the one he thought best and ended up buying it on the spot, very pleased as well that they had it in stock for me to take home on the day. Not only that, when I asked for some help with a few other products, Tom was immediately able to understand what I meant and helped me pick out other office furniture. Suffice to say, I’ll be back for any other office furniture in the future 😊”

Meticulous and prompt customer service as well as installation.”

The office staff provided excellent customer service and were very friendly and helpful. When picking up order the guy at the dock was extremely helpful with helping me load order into my vehicle. Excellent service from start to finish. Thank you.”

Paula and the team at Townsville are amazing. Excellent fast service, always striving to get us the best prices and kept updated on delivery times!”

Service was prompt, knowledgeable and efficient.”

I had to call to give feedback as your team were phenomenal. From the moment they arrived with their positive attitude and friendly greeting, to making sure the items were in the correct location and putting in the shelves and taking off the plastic and removing rubbish etc. They even left saying thanks very much have a great day.”

The whole process of ordering the chairs in your showroom to delivery has been a very smooth transaction. When we were in the showroom you took us through our options and your knowledge of which chair to purchase was great. We ordered the chairs on Monday the 20 May and then we had delivery 29 May. The supplier was also very professional and called us to let us know that chairs were ready and when we would like delivery, I was also contacted by the delivery drive today advising that he was running a bit late and let me know what time he would be delivering the chairs. Such great service!”

The guys who delivered the furniture were great, very helpful and were happy to take back furniture we had over ordered which was my error.”

It’s a very easy process from sales to installation, nothing was a problem for the guys that assembled the furniture so thank you.”

Great service and items.”

I’ve used these guys before, but each time and this one included from purchasing to installation was an easy no-fuss experience, the guys that came to site couldn’t do enough and nothing was an issue. Thanks.”

Fantastic service from end-to-end. Extremely friendly staff all the way throughout too. Very impressive!”

Both Sales Staff and delivery/ install went great. There were a few things that needed to be sorted out, but Darren Thorpe was helpful and came out to have a look at these issues and was able to provide easy solutions and has organised to get the install guys to come out and fix these issues.”

Everything was done professionally and respectfully.”

Empire Furniture is the only place we go to for any furniture we need for the office.”

I wanted to send my appreciation for the beautiful filling cabinet and very helpful delivery man. Thank you Eloise and James for all your assistance with the order and we will go through your organisation again if we require any other items.”

The delivery guys were absolutely amazing – very willing to get in and get the job done and were very professional in their manner.”

Eloise is always great to deal with.”

Everyone I dealt with were fantastic!”

Your drivers today have just left and I would love to pass on our feedback. They were so professional and got everything set up within 2 hours and cleaned up after themselves. I wish I got their names but just wanted to pass this on to whoever their manager is. Thanks again!”

Just wanted to send my thanks to you for working with me on this. Sending just the part to me was way more convenient and cost effective than 2 trips to Sydney so thank you kindly. 10 out of 10 for customer service. Many thanks”

Thanks for your excellent communication throughout this process and looking forward to the new office furniture as it is long overdue.”

Thank you for your great customer service with this purchase”

Brittany from Rockhampton is amazing. Deals with all my enquiries. Thank you!”

Diane and Tom from the Gabba store worked with our team to create an amazing new workspace at our refurbed office. They’ve turned our tired 12 seat office into a modern 15 seated modular work area and boardroom that is impressing our clientele. From initial concept (through many variations), to mapping out the floorspace, to delivery and installation, the entire journey has been professional, courteous and responsive. Diane helped with the initial design, Tom followed through the final process and last minute changes, with Dan and Josh measuring our floorplan and assembling our new office furniture, providing a tailored and custom finish which has complemented our branding vision. So much so, our builder is now having their new offices designed by the Gabba Empire Store. I can highly recommend their services.”

I had an excellent experience with Empire. My item was a short notice delivery, and your sales team were helpful in getting the items delivered just in time for School terms commencement. The truck was on time and the items were in place ready for students the next day! Thank you very much.”

Found Empire Office furniture very professional helpful and obliging – thank you.”

Great customer support and service, Monique was excellent at keeping me informed of my order and installation dates due to a tight schedule. Would highly recommend Empire Furniture to anyone.”

I recently had the pleasure of furnishing our new office with furniture from Empire Office Furniture Southport, and I couldn’t be more thrilled with the experience! From the very start, their extensive range of furniture options was impressive and very reasonably priced. The real standout, however, was the delivery and assembly service. The team was not only professional and efficient but they also did an outstanding job assembling the furniture quickly and correctly. They were more than willing to assist in positioning everything exactly where I needed it, ensuring the layout was just perfect. They were meticulous about cleanliness, leaving absolutely no mess behind. I highly recommend Empire Office Furniture Southport for anyone looking to enhance their workspace. Their commitment to quality service and customer satisfaction is truly commendable!”

The move went seamlessly, your team were absolutely wonderful. Thank you again!”

Great experience all round. Staff were very pleasant and helpful. Communications excellent. Delivery exceeded expectations. Well done!”

Thanks for your excellent communication throughout this process and looking forward to the new office furniture as it is long overdue.”

Thank you for your diligence and commitment to our orders. This does not always happen in our world today, and I do genuinely appreciate efficiency and when people do as they say they will.”

Always good service from getting a quote, communication when stock available and delivery/collection.”

Top efficient knowledgeable service, both sales and delivery. And quality product.”

Delivery guys were super helpful.”

Noeleen was very good to deal with & helpful with our order.”

The delivery team were very friendly and helpful.  We are exceptionally grateful to the bookings team moving delivery times to a suitable time.”

Justin was very helpful and understanding. He demonstrated some great sales skills and enjoyed seeing them applied to my experience.”

Great product, service and professional communication, many thanks.”

Delivery was made today of our custom lockable storage draws and shelving. They are exactly what we were hoping for and are very pleased with the outcome. The purpose built storage will certainly work so much better for us than what we are currently using. Thank you for your time with me in getting them designed, made and delivered. Your service has been exceptional. ”

From the moment I walked into the showroom to delivery, the staff could not be more helpful. Assistance in the showroom was excellent, and the order and delivery process very easy and quick. Our order was amended when requested quickly and change of date of delivery was not a problem for you. We are very happy with the chairs that were purchased, and my staff are now comfortable and able to work in good working chairs. thank you”

The young lad that served me was very professional and knowledgeable.”

Love that the delivery gents unpacked and took away the boxes.”

Standard of customer needs was exceptional. Your salesman went that extra mile.”

I dealt with Darren who provided great service.”

Good service, very helpful, good quality chair.”

Very polite and respectful staff member and the delivery person was very personable.”

Everyone we dealt with were very friendly and professional. The chair was not available in the showroom, but was ordered in even when we said we would only buy it if we saw it and liked it. Thank you.”

Noeleen and Alisha were both super helpful. Our request was a little challenging, but they went out of their way to assist us. Thank you Noeleen and Alisha for helping us!”

Fantastic level of service. I felt that Sandra who served me went above and beyond my expectations, and kept me continually updated regarding progress of my order. Product knowledge was also excellent.”

I dealt with Sandra and have to say that her service was amazing. Thanks”

Tom being our first point of contact is always very helpful and responsive. Prices are very competitive and the team has been extremely flexible in meeting our deadlines. Greatly appreciated!”

Easy to navigate website. Fantastic how you have an installation service. Great Service and delivery! Highly recommend and will definitely recommend Empire Office to anyone.”

Staff more than helpful.”

Thank you for pre sales service and installation.”

Jennifer Lanzon was friendly, mega helpful and awesome to deal with. The chairs arrived sooner than expected which was a delightful surprise. Expectations surpassed! Thank you 🙂”

Alicia Hallett and staff your positive and professional attitude and willingness to go the extra mile for us customers both on the phone and showroom is deeply appreciated.
Empire Office Furniture staff demonstrated excellent product knowledge during the conversation, which helped me feel confident in the purchase.”

Great service, good pricing, good range.”

The sales and installation service was second to none. Thank you for such an easy rewarding experience.”

Your delivery guys were very polite and professional. They were tidy.”

Please send my thank-you to the warehouse guys. They were very helpful loading and strapping the truck for me. They put cardboard in there and loaded it correctly for me.”

Great range of modern looking office furniture, and a very personable sales person.”

Your assessment of our needs was very good. Your delivery team was excellent and very friendly.”

The installation team were awesome. Superb customer service skills, they asked where I wanted it, adjusted as I requested and worked fast. They were great !”

The two guys that did the install in the Ipswich art gallery yesterday were so professional and lovely. They worked hard and were just really nice guys to talk to. They are a credit to your company.”

I would like you to thank Trey for his assistance and great attitude and professionalism.”

I was looking for a custom made desk to fit a particular measurement. The prices I was given elsewhere were ridiculous. My nephew had a great desk from Empire so I went there and was able to design what I wanted. Very pleased with everything. Very helpful staff, who came out and measured up exactly. I am really pleased as the desk looks great.

 ”

Natalie Crofts was very professional. Your design work also helped with our planning.”

The communication is spot on. It is informative and timely to arrange delivery. Your delivery team were fantastic. They were helpful and friendly.”

Mr Dorros was excellent and helped from start to end.”

Delivery and installation of desk was excellent.”

The process for everything was easy.”

Quick, easy, and efficient”

I found your staff to be very friendly and efficient.”

Shayne was amazing with helping me with desk sizes.”

Your delivery people were very polite. Leah was lovely to deal with. Smooth delivery. Thank you.”

Alesha is always such a delight to correspond with always polite responds in a timely manner and nothing is ever too much or too hard.”

I have to say your installers were excellent. Left the place very clean and tidy. Not used to that :)”

Thank you Eloise for your patience, kindness and of course your expert advice, it was very much appreciated. Whenever we need office furniture you are the first place we’ll go.”

Excellent service from start to finish.”

Sandra gave great service very attentive and pleasant.”

Fantastic staff are always willing to help and very prompt service across the board.”

Daniel Lee was incredibly accommodating, he provided us with sample chairs and was extremely patient while our management team viewed and approved the order. Daniel was always available to answer our questions and helped us choose the right colour scheme. Highly recommend Empire.”

The delivery guys were great to deal with – great communication, on time, helpful and friendly – thank you.”

Walked in store and found my desk which I had been looking for for days.”

The entire process from purchase to delivery was seamless.”

Very courteous treatment and special fast delivery.”

Sarah was awesome to deal with. Patient, great with time frames and expectations.”

The delivery team were absolutely fantastic. A definite asset to the Rockhampton team.”

Excellent communication from your sales department and also your delivery team. Thank you.”

Tom was fantastic, and the crew that came and delivered/assembled were excellent also. Very happy.”

It is always welcoming to get advice to get correct product. Staff is helpful and friendly and willingness to help.”

Sales and installation team(s) very responsive to our needs and timelines.”

Big thank you to Alisha who took care of all my needs. Great service.”

Amazing service right from the beginning of sale until the end of delivery. Communication absolutely tops, I deal with a lot of other companies, and I have ranked Empire Furniture as one of the best. Well done!!”

The admin/ordering staff were amazing. Nothing was too much for them, they just wanted to help. The delivery staff were kind and polite and we are grateful for their hard work.”

The staff member could not do more to make us happy and get the right product.”

Price as well as range were attractive.”

Every one of your staff is always friendly and helpful. The delivery guys were particularly happy to help us.”

Receiving a telephone call after I placed my online order was invaluable!! I was able to discuss my needs and ended up getting an adjustable desk that wasn’t on your website and suited my space needs perfectly and was much better than what I had settled for from the online menu.”

I was given friendly and efficient service and my product arrived very quickly.”

All staff very helpful and professional – thank you.”

Array of products at Woolloongabba showroom was good and staff Diana and Michelle very helpful. Loading at Rocklea warehouse was seamless and staff helpful in loading.”

The team at Townsville branch are amazing, especially Paula.”

I want to express my gratitude for the fantastic service provided by Chris Webb and the entire team at the Rockhampton Store. Dealing with them has been an absolute pleasure. The service is top-notch, their response time is quick, and the delivery and installation were incredibly fast and professional.”

Chrissy was wonderful to deal with in Rockhampton. Very polite, efficient and followed up exactly how she said she would. Great service. The gentleman that delivered were quick and caused little to no disruption to work.”

The whole team was amazing! Daniel was great working to our deadline, and the delivery team was professional and so fast! Thank you Empire!”

Thank you kindly to Daniel & the friendly staff at Empire. We were very impressed with the quality of service and professionalism throughout and following the purchase process. We had a defective chair arm which was swiftly rectified by a service technician following delivery – thank you Empire team! :)”

Thank you for the amazing service from both the sales and delivery team.”

Daniel from Virginia office was outstanding. He gave us 5 star personalised service. He was extremely helpful, patient and knowledgeable and very communicative with progress of our order from start to finish.
Luke and Nat from the delivery installation team arrived on time and both worked tirelessly for several hours putting our furniture together with smiles on their faces and an obvious love for what they do, treated the products with care and cleaned up immaculately as they went.

These guys Daniel, Luke and Nat are an absolute asset to Empire together with their excellent quality products.”

Delivery driver was exceptional.”

Great company to deal with, the sales team were helpful and friendly giving us time to browse without being pushy. Regular update on order status and then the delivery team were neat, tidy, friendly people and installed the furniture in a prompt manner leaving the area clean from any rubbish. Will buy again from Empire and would highly recommend them.”

Thank you for great service. Sales team was friendly and helpful, then the delivery installation team were neat and tidy and again very friendly to deal with. Highly recommend and will buy again from Empire furniture.”

The 2 guys who delivered and installed were great. Nice, friendly and professional.”

Both girls who delivered the desk also erected the desk. They were both very polite, showed me how to use the desk and cleaned up after themselves. They were a pleasure to have in my home.”

Alicia was a pleasure to deal with throughout the process. Very professional and knowledgeable. Turn around for delivery and install was fantastic. Install guys were quick and nothing was an issue. Would highly recommend.”

Karen was very attentive and knowledgeable. When I got the desk home to assemble it, I thought there were some pieces missing. Karen got onto it straight away and sent someone with parts. It turned out that those parts were already in place. I felt very stupid. The fellow then quickly assembled the desk and wouldn’t even have a glass of cold water. He was very obliging and went over and above. I couldn’t recommend Empire Office Furniture highly enough. Thank you so much. I really appreciate all the time and effort.”

Your delivery and installation guys were fantastic, a credit to your business.”

Brittany was awesome to deal with, nothing was too much trouble for her. She has kept me up to date on additional items yet to be delivered.”

Empire’s sales people are excellent, they help ‘design’ furniture available to best fit needs, and are great to work with. The furniture itself is sturdy, good quality and very suitable for our needs. The delivery/assembly people are also excellent, fitting in with our schedules to place and assemble furniture exactly as we need it to be. All up, and excellent process from start to finish!”

Alisha was prompt and communication was excellent. She followed through on what she promised too, which is a big plus in my eyes. Thanks so much Alisha.”

Fantastic customer service from Tom Doros – he really went above and beyond! Much appreciated!”

Sales team are always prompt with quotes etc and the delivery team were very friendly.”

Brittany the sales staff member was so friendly and helpful, from the choosing to the ordering and picking the items up. I enjoyed my shopping experience with her and will definitely recommend her to other businesses that I know. She was one of the best sales staff members I’ve dealt with.”

Staff knew the product, the table was the right size. The 10 days for delivery was good. Staff was helpful at collection time.”

Sandra was very proactive from the start and made the ordering process very clear and simple. The delivery crew was fantastic and made that process very easy as well. Great team!”

Really good service and quick delivery.”

Chris at the Rockhampton office is great to deal with & very efficient.”

The delivery team were amazing, very polite and efficient, cleaned up after themselves and this would make me recommend you to other businesses as we also had other deliveries and they were nothing like your team.”

From ordering to delivery and install the team at Empire were great. The install team did a great job and cleaned up after themselves which was nice.”

Thanks again Tom, it’s been a pleasure dealing with you and I appreciate your efforts in helping us finalise the installation. The service was great and communications were prompt and effective. I’m happy to shop again with Empire.”

The staff at the Virginia store are always SUPER helpful!”

The staff at the Virginia store are always super helpful and a pleasure to deal with.”

Excellent service from Alisha Edwards. She made the purchase very easy. Thank you.”

Good quality, great price.”

I was not happy with the fact my order got mixed up & had to wait a few extra days, however your staff are absolutely wonderful. Very friendly & dedicated to making the customer happy. Good job guys.”

Great quality product. Great price and the delivery service was excellent.”

From the email to Alisha to the awesome and friendly delivery driver (apologies his name escapes me) I was, again, satisfied and happy with the purchase and service! Thank you.”

Tabby was amazing to deal with, response time and ease of doing business with her was fantastic.”

I’ve recently had the pleasure of dealing with Brittany from your Rockhampton store and she has just been amazing to work with. Her phone manner is phenomenal, she was
across everything and was able to help me out right away even with the systems being down. I just wanted to express my gratitude and appreciation for her amazing customer service skills 🙂 Thanks Britt!!”

Great price, very friendly staff & the assemblers were wonderful.”

In store staff were very friendly and knowledgeable.”

The guys did a great job of the install. Quick and easy. Appreciate all your support on this one. Looking forward to the next one!”

James and Sam from the Rocklea distribution Centre were great to deal with.”

As always, Tom and the team did a great job! We will always choose Empire when in need of a new desk.”

Daniel and team provide a reliable and efficient service. Excellent delivery service too.”

Excellent fast service”

Alisha at Empire Townsville is fantastic to deal with. Extremely helpful, quick to reply and made buying our new workstations too easy. A pleasant change from the runaround I get with some of my local suppliers in Cairns.”

Very happy with the sales, service and delivery and install of our products. The entire process was seamless and easy. Great range of products and prices.”

Paula Hill from the Townsville branch is amazing. Very prompt in getting quotes and following through with service. Thanks Paula.”

Really happy with the service from Empire. The installation team was accommodating, respectful and nothing was too much trouble.”

I can’t remember their names sadly, but the boys who brought the delivery were very friendly and easy to deal with.”

The staff in store were absolutely great! So helpful, friendly and professional, even though they both were relatively new to the business. Was a great experience!”

Impressed with each staff member from sales to delivery.”

I absolutely love that there’s an option to have the furniture delivered assembled.”

Impressed with the staff we dealt with. Each was friendly and cooperative. They went out of their way to facilitate a prompt delivery. Good service is to be treasured and this company delivered in spades.”

Andrea from the Mackay store was a wonderful help and very pleasant.”

From the purchase in the show room to the delivery and installation of my office furniture, it all went smoothly which was appreciated.”

Michael is always so helpful during the ordering process which is really appreciated. The delivery drivers are always polite, and the goods are delivered direct to the classroom which is unbelievably helpful as we do not have a GA on site every day. Great company with great products.”

Thank you for your exceptional customer service. Michelle, from your Woolloongabba store has gone above and beyond to assist me in a replacement part for my office chair. From checking past orders and ordering replacements right through to assisting with delivery when I was unable to collect the part. This type of service – going above and beyond for a customer – doesn’t happen everyday.  I’ll be recommending Empire Office Furniture far and wide. Thank you. The extra effort and kindness does not go unnoticed.”

Our delivery was completed yesterday without a hitch. On behalf of the project team I’d like to acknowledge the fantastic job your delivery team did placing the furniture throughout the facility and checking off each item per room with us.”

Thank you to Daniel Gibbs and Leah Walsh for their prompt, efficient and friendly assistance. The Team that delivered and assembled the boardroom table, were lovely to deal with, well done Empire Furniture, will use you again and highly recommend!”

Daniel and the staff at Virginia were exceptional to deal with and provided excellent advice and service.”

Tom from the Woolloongabba store is very helpful, I have used Empire on a few occasions for full office fit outs and he is very professional, honest and very responsive. He knows his product very well. Highly recommend him.”

I just wanted to make comment on your staff involved in the furniture drop-off and install at the new build. They were great to work with and nothing was too much trouble. You have a great
group of team members and I was very appreciate of their assistance.”

Earlier this year in March I purchased a new office chair from Empire (Woolloongabba) and I wanted to let you know about the excellent support and service I received from one of your employees – Adam Lopez.
He was very helpful when we encountered some delays in delivery (which I did understand is a global issue at the moment) – however Adam went above to assist me. He understood when I purchased this chair
originally I had some time constraints due to a new job beginning. His reply time and feedback to me as a customer was excellent – not to mention his overall friendly/personable nature. Thanks very much Adam.
I had been meaning to send a thank you for a while. I have directed my other friends/colleagues interested in office furniture in Brisbane to Empire.”

Josh’s service with delivery & assembly was great. If I had a question or wanted something moved a little it was no problem to him or his team. Thanks again for all your help and see you next time!!”

The service I received from Phoebe & Josh was great. I would definitely recommend using Empire to anyone.”

Alisha has been fantastic for all of our recent orders. Always easy and helpful to deal with.”

Excellent service, very professional and efficient, and they really KNOW office furniture! I bought an adjustable height desk at their Rocklea large store a couple of years ago after checking out various at Officeworks etc; think it might have cost small amount more but when I had a problem with it, it was solved under warranty with ease. Couldn’t recommend them highly enough.”

Excellent experience from first enquiry to the delivery and set up!”

Staff at Rockhampton showroom were extremely helpful and informative.”

I love shopping at Empire Office at Warana. Michael is friendly and very knowledgeable and extremely helpful. James is also an asset to the store with his obliging and cheery manner. Thank you.”

Just wanted to let you know that our desks arrived and look amazing! The delivery guys were very professional, quick and so helpful. Thank you for your help with our order, we greatly appreciate it.”

Excellent customer service.  Courteous and helpful staff!”

Phoebe showed me through your range of products and displayed a depth of product knowledge that is missing from all retail environments today. Importantly, she asked me questions to help narrow down the choice and quickly adjusted her sales approach to match my answers.”

We were fitting out our office and made some last minute decisions which required us to source a large amount of office furniture. Tom was incredibly quick to reply and came to visit same day. He was very knowledgeable and helped us to pick the best options to suit our lead time. We had everything on site and set up within 7 days of getting in touch. Amazing experience and could not have done it without him. Would highly recommend.”

A great store for customised furniture and service. I dealt with a lovely lady called Sandra who was very attentive and spent a great of time helping me get the right furniture for my work situation. The arrangements with transport, and all operational matters were handled with care, attention and integrity, whatever Sandra said she would do, she did in a timely manner as promised. I would recommend this store highly.”

We’ve been buying our office furniture from Empire for a long time, and while we may only purchase every few years (because your furniture last so well), it has always been a positive experience.”

The guy who delivered the storage cupboards was very polite and made extra effort to clean off fingerprints off the doors.”

Natalie Crofts, is an excellent sales consultant, will always refer all purchasing from her.  She’s friendly, has great input & knows her stuff.”

The delivery people treated the furniture with respect, they assembled the office desk on cardboard avoiding scratching the desk. They took pride in their work.”

Natalie was absolutely amazing. She spent nearly 3 hours with me on Saturday to make sure we got what we need. Tom was great today and used his persuasive skills to ensure that it will be delivered and installed for an operation we’ve got running.”

Called Alicia about to order a specific chair and she gave great advice about deliveries, costs, etc. She directed me to ones in stock and were similar in price and same features. Also that they could assemble and have ready within 3 business days. Overall, super easy and positive experience from Alicia and the team at Empire Rocklea. Will definitely buy from again.”

Everyone I dealt with was 1st Class. Great service. Thanks.”

Shayne was fantastic – he went over and beyond to assist out tight deadline. Please pass on our thanks. We’ll be sure to use your services again.”

We found the entire experience really excellent, from Sales right through to installation.  Our internal processes held us up a bit, and Empire was more than willing to work around our required schedule.”

Our contact Alisha from Townsville is always very prompt professional and thorough with our enquiries. She is always my first point of call for office furniture.”

Diane’s customer service and communication has been excellent, and I believe this was instrumental things running so smoothly. I also recognise in every organisation there’s a team of people involved beyond the salespersons, and I sincerely thank everyone that played a role in having our new furniture delivered and installed within seven weeks of my initial contact.”

I’d like to express my gratitude and thank you the effort put into ensuring our deadline was met.”

The staff were amazing and very helpful.”

You have been nothing short of amazing Chris!! I cannot thank you enough for your friendly, positive, professional and patient approach to this whole process. You have certainly made a
tedious fit out a much easier and more pleasant process than I thought possible. I cannot thank you enough for your patience with all the many changes we endured, all the many phone calls and emails and the
countless amount of time spent on this huge project. You never had a gruff word or made anything seem like it was too much trouble and it was appreciated so much. I hope your team and your company know
how much of an asset you are to the business and how wonderful a reputation your Rockhampton store has because of you.
Secondly, to Trevor and the whole fit out team. From the first interactions with Trevor and the team, I was amazed at how friendly, approachable and particular they were. Trevor went out of his way to make sure I
knew exactly what they were doing and where they were up to with the fit out. Any little discrepancy or damage was disclosed and I felt that full transparency, honesty and open communication were displayed
throughout the whole process. Trevor ensured his team were well managed and the clean up process was completed to a remarkably high standard. I could not have been happier with the whole fit out and
Trevor should be commended for his leadership and communication style. Thank you all very much.”

Very satisfied with the service I received from the time I met with Michael at the showroom through to delivery. The cabinet matches perfectly with surrounding furniture. Thanks to all.”

Empire’s staff have performed another MIRACLE for us, thank you so much to Tom and Emma.”

Always a pleasant and helpful experience.”

Staff are always friendly but professional, and are always extremely helpful and accommodating of our requirements. Great service! (And good chairs, too.)”

All interactions with your team, sales and delivery have been very good.  Everyone is very helpful and quick to respond and assist with my enquiries.”

I was impressed and extremely happy with the level of service I received from Flavio and the Delivery team! Flavio was fantastic, he was able to give me his recommendations on what would suit our office space and the best equipment to purchase along with the chairs. The Delivery team boys were super efficient, prompt and extremely polite! Very impressed with the service from Empire from start to finish so thank you!”

I just wanted to make a shout-out to two of your team members for their exceptional customer service; Diane Yuvienco and Matthew Tobin.
I needed some more office chairs and sent an email to an existing contact but it bounced back. I called your Woolloongabba office and spoke with Diane. She was friendly and extremely professional.
Diane had an order and invoice organised for me in under 5 mins.
I then called to make a credit card payment and this payment was looked after by Matthew. Matthew was also extremely friendly and professional and sincerely sounded like he is very happy in his job (as did
Diane). My commendations for employing (and/or training) your staff to have impeccable customer service skills. Much appreciated.”

Andrea has helped me with my last few trade orders and has gone out of her way to ensure we got what we needed. We will continue to shop at Empire as the first port of call.”

The whole purchase experience was straightforward and easy. I enjoyed shopping locally and recommend the desk and the service both. Sales and delivery staff were a delight.”

Darren Thorpe is the best salesman in the whole world and an absolute pleasure to work with.”

I would like to acknowledge the great service that your delivery and assembly team provided yesterday while delivering my order. The two gentlemen were polite and friendly, they worked hard to move the
furniture upstairs and were quick and efficient in the assembly. These guys are doing your brand proud.”

Sandra was great with my sales needs and the two delivery/assembly gentlemen were efficient and friendly.”

Michael and the warehouse team at Empire were more than accommodating with a shorter-than-expected delivery turnaround and requoting where required. Highly recommended!!”

Great friendly, caring professional service. Great range of products. Great competitive pricing across the product range.”

Great service, great range, great prices, it’s all there.”

Your staff are amazing. I had to contact your office to organise a specific time for the delivery. The person I spoke to, accommodated my request and provided excellent customer service. The delivery and installation guy was friendly, helpful and once again provided excellent customer service. Thank you :)”

Everything from my first email through to delivery was very prompt, helpful and efficient.”

All of your team members have been very helpful any time i have contacted them, great advice and customer service also. They do know their products well also.”

Thanks once again for your help with the purchase and delivery of our desks.

I just wanted to let you know how professional, efficient and courteous (and patient!) your deliver drivers were today. They have done a fantastic job and we couldn’t be happier.”

The young chap at the Virginia store is totally amazing, his customer service skills are 10 out of 10, he repaired an old chair for us that we thought was for the scrap heap, did it in around 15 minutes, he made what we thought was scrap into a near new chair again. As pensioners with not much money, we left there on a total high, so thrilled that someone so young, was so kind and caring and prepared to help us out. This young man is a total credit to your company.”

Please pass on my thanks to your team who completed the installation today. Kevin, Tristan, Trevor & Jason did an awesome job. They were on time, worked really hard, kept me in the loop and left the place spotless. The entire team at Empire make my job easy so thank you all very much.”

I am very grateful to Brent for making our purchase so easy!”

Matt was very helpful and answered all of my queries very promptly.”

Fantastic Customer Service from Quote to Installation. Great work Guys!!!!”

Prompt, professional, considerate communication at all times, combined with high-quality products..perfection. Thank you Darren and the team!”

Penny was super helpful during sales process. Installation team were friendly, quick to construct furniture and left site tidy and clean. Thank you.”

Very happy with the service, delivery of goods & installers very friendly and courteous. Thank you.”

Everyone was very professional and courteous and very knowledgeable.”

Brent is terrific – always a pleasure to deal with you Brett. Your service level is second to none.”

Just an easy transaction by a knowledgeable friendly salesman – was pleasurable experience. Thank you.”

Happy from Start to Finish.”

I greatly appreciated the efforts taken to determine the correct chair I was searching for, and the courtesy and professionalism of the staff who helped me.”

Although the purchase I made was only one single desk chair, the service I received was outstanding. The sales staff were well informed and keen to help at all times. Fantastic work!”

Sales team were fantastic, made selection of purchase extremely easy, very friendly and helpful.”

Outstanding customer service.”

Excellent range of products and great service.”

Great customer service from everyone in sales team, admin and despatch & delivery. I was kept informed at every stage of the process from order to delivery. Thank you :)”

Value for money and helpful staff.”

Tom the Account Manager assisted us today in our purchase of a computer chair. His knowledge on the subject was brilliant, so he was able to immediately cut it down to just two chairs to look at – one we ended up buying. He was patient, and Empire had good quality chairs to view. It was easy to park, and Tom helped us  place it in our car. We would recommended visiting Tom at Empire before bothering going elsewhere.”

From my dealings with Daniel Lee in Sales, to Brad in Despatch and the delivery drivers, I will come back to Empire every time. Prompt, efficient service always.”

Natalie was very helpful, listened to me regarding what I was after and made suggestions. Found a chair I’m very happy with. Great customer service.”

Great people and company to deal with. Very friendly service. Products and range are great.”

The staff were knowledgeable making the process quick and easy.”

Assembly Technicians were very good and professional.”

Your customer service and communication was amazing.”

Service was brilliant, the install team were lovely people, happy and helpful.

Empire ticked every box and exceeded expectations!”

Being able to bring a sample of the items into the office assisted with the decision making.”

I have found the Office Staff at the Mackay Store to be the most friendly, helpful, lovely ladies to purchase from. They went above and beyond to help with my purchases on all occasions. Thank you girls for a great experience.”

Tom went the extra mile for us – fantastic service, highly recommend to anyone looking for office furniture. Many thanks to Tom and his team.”

Thank you, Empire Furniture, for your continued support and service. It is very much appreciated.”

I am a very happy customer. The communication between myself, sales and operational team has been second to none. Your driver called me upon delivery and was polite. Keep up the good work!”

Easy person to person email service – Always so easy, hassle free and a professional experience.”

My chair had some issues with the locking mechanism and arm rest. Contacted Support and they were amazing. Organised replacement parts. And when I came in they reassembled the chair with the new parts, very quickly. Highly recommend.”

I had a very good experience purchasing my Altura Electric stand up desk from the Lidcombe store. There delivery/installation men were efficient, polite and respectful. The stores after sales service and communication I believe is second to non. I recommend the Lidcombe store to any of my friends or family.”

Thank you for the screens. Just to let you know the gentleman that came to install them was one of the most professional tradies we have had come to our office in ages. I was very impressed with the service.”

The purchase experience was very good the men that delivered the electronic adjustable desk, assembled it quickly without issue, removed the packaging . I had an issue with the desk not working and the staff at the Lidcombe store were right onto it sending me ways to resolve the issue and there instruction was perfect as the desk now functions as it did before. The Men were dressed well, polite and respectful, I’d definitely recommend the Lidcombe Empire Office Furniture store if I knew anyone when required Office Furniture in the future.”

The sales people (Flavio & Michael) at Empire were very helpful at the time we were enquiring about furniture and throughout the process of deciding the best range and sizing. The delivery (Bradley) was easy to organise and the communication was prompt and friendly. I then received an invoice (Justine) within a day of the delivery. I have found each person I have dealt with extremely knowledgeable, helpful and friendly.”

”

Daniel Lee was very easy to deal with, good communication, friendly and prompt response. Delivery was seamless and arrived on the date as promised.”

Great products and great service – response to phone calls and emails is always prompt. Over the last four years dealing with Empire has always been so very easy. Any after sales service is never an issue. Keep up the great work!”

Kai and his team did a great job with the delivery and assembly. Highly praise Kai for his leadership and management – things were communicated well and went smoothly even though we had centre management restrictions.
Flavio provided us with top service. He responded timely to any queries and is very knowledgeable with EMPIRE products – this gave us great confidence on the goods we had chosen. He did a great job in building trust with us, and even though circumstances were not easy, Flavio definitely delivered.”

The thing that got us over the line with Empire and not a competitor was your sustainability credibility and use of E0 melamine. Very happy with the outcome.”

Kassy was extremely helpful and the service provided was prompt and efficient. Thank you.”

The staff at empire have all been super courteous and the deliveries have always been super prompt. Thank You!!”

Excellent service from Chris at Empire, Rockhampton from initial contact by phone right up until when I picked up chair. Thank you.”

The Boardroom table we bought was easy and quick to assemble. It looks and feels like the quality product it is.”

I love the experience ordering with Empire and service from the showroom to their delivery team! Best on the Gold Coast, wouldn’t shop anywhere else for our office furniture.”

Michael was extremely helpful and responsive to our query. We are extremely happy with the produce as well.”

Adam did a great job explaining everything to me and spent a lot of time and care to show me the range. I was impressed by his knowledge. I’d send anyone I know who needs furniture to him.”

Very helpful people! The whole experience was a pleasure, thank you!”

The chair is everything you said it was and more, its very comfortable and sturdy, its awesome, thankyou.”

The delivery staff were very professional and moved new furniture to exact locations necessary. Very good service. Thank you.”

Thank you to the Empire team at Virgina as always. Wonderful and prompt service without any issues.”

Many thanks to Alisha. Excellent service and attention.”

Everyone was very pleasant helpful and knowledgeable, particularly Andrea who was our salesperson. Thank you, I will definitely go to Empire Mackay should I want any office furniture in the future.”

Salesman was great. Prices were good. No complaints. Well done Empire.”

I rang the day before I went into the Southport Showroom and Troy was very helpful. When I went in the next day I was serviced by Andrew and he was an excellent sales person, who provided his valuable time to talk us through the options we were looking at. Such a great experience and we will continue to shop at this Southport Showroom.”

I was served by Penny Pritchard and she was an absolute delight! So helpful and professional! Thank you!”

I would like to advise that the work of Peter & Matt who delivered and installed our tables were fantastic, polite, quick and efficient. They work well as a team and certainly need to be recognised for their work.”

The order/quote process was efficient and easy. The guys who did delivery were wonderful: on-time, quick and professional.”

So happy with the quick service and the item was in stock. The whole process only took around 15 minutes. Amazing!”

Thank you Penny for your assistance in choosing the right chair for my requirements. Friendly, knowledgeable, helpful (but not pushy!) – the perfect salesperson.”

Staff were obliging and quick to provide me with (more than) one replacement screw, as the last one needed to complete our in-home assembly was damaged. My home office is fitted with multiple furnishings purchased from Empire Office. Thank you.”

The quality of your chairs are well above anything else I can purchase locally.”

Very impressed with the service and prompt delivery . All staff were very pleasant to deal with.”

Very satisfied with professional sales and delivery team.”

Your end to end service and products are fantastic.”

The two guys who delivered and assembled our order were wonderful, they were friendly, fast, tidy and nothing was a problem.”

Diane through the sales completion period was great to deal with as was Trevor when we got to install stage.”

A very special thank you to Adam for his exceptional personal service and dedication to his role and the customer.”

Excellent range of office / boardroom chairs made our selection easy for our home office. I was very pleased with the Empire office furniture Sales / Accounts refund of an error I made during my online ordering of just one chair. The delivery man was all anyone would be delighted with!”

Ordering the equipment was so easy and Brett was very easy to work with and knew what he was talking about. The service delivery was quickly and proficiently completed.”

Received a delivery of 20 desks. The Delivery drivers/installers were exceptional. Service from start to finish was excellent.”

The two gents who came to do the installation and assembly of our furniture were very good, obliging and accommodating. Very pleasant to work with.”

Have been dealing with Daniel Lorenzini. He has been more than helpful and answered any queries promptly and with professionalism. I highly commend him for his service and will use Empire as a preferred supplier because of this.”

This was the first time I had been to Empire furniture as I was in need of a replacement chair for my home office. After having back surgery earlier this year I needed something decent but wasn’t really sure what was available. Adam provided me with an exceptional level of service and knew the products well. While I ended up spending a lot more than I thought I would I am more than happy with the decision. I will definitely be back.”

Everyone I dealt with was excellent. I was kept up to date all the time and delivery was as expected. Alisha helped me out at the beginning with what my requirements were. She was very patient and willing to help me by moving me around the website to find the best fit. Nothing seemed to be a bother. Doug was next and the delivery crew were friendly and efficient. They dusted down the bookcases which was a nice touch. I enjoyed dealing with you all.”

Excellent service all round. Especially with Alisha, phone or emails. .. fast with reply to my silly questions & emails. Nothing seemed to hard for her to help us out. Delivered in store. Great job Townsville Team! Thanks Again.”

From previous experience I find the Rockhampton Store and staff to be very helpful, efficient, knowledgeable. They provide a prompted and professional service.”

Brittany was incredibly helpful throughout the process. Very communicative re: delays and options, did her best to minimise back orders by offering alternatives that were in stock. Really happy with entire ordering experience and customer service throughout.”

Kawana empire branch were so helpful . Listened to our shared home office needs , advised us when we got stuck on decisions & results are perfect . Delivery & guys who put it together made sure on position & balance of furniture in the room . Wish I had another office to select for somewhere just to use ‘Empire’ again.”

Thank you for the prompt service you were able to provide the additional chairs we needed, matched to our existing fitout, in a very short space of time. This enabled us to welcome new staff into our office with appropriate seating already in place. The delivery team did a great job too, and were able to get the chairs to exactly where I need them very promptly. Thanks again.”

Very friendly staff that know their products and are always willing to help choose the right product.”

It was nice to purchase from Empire again, same service & quality product as our previous purchases in 2015.”

Love the prompt and friendly service :)”

Adam was helpful, knowledgeable, patient and not pushy. The perfect combination.”

Empire staff always respond promptly to my enquiries, pleasant to deal with and the price is always competitive.”

Very easy to deal with. All information was provided and quick responses to any queries. The installation guys were very pleasant and very quick. Definitely recommend Empire and will use again if the need arises.”

Alicia’s assistance was invaluable. We found the perfect chair at a fabulous price. Excellent service!”

We had a very limited timeframe for the delivery and Empire cooperated bueatifully, we were being updated on the day and time and contacted on arrival. Perfect!!”

All the staff we worked with were great. Delivery team were so efficient, polite and helpful!! A real pleasure! Oh and our desks and chairs look great.”

Thanks very much for good, honest service. Couldn’t do enough to please. Very pleasant shopping. Thanks.”

Massive thank you to the team at Empire Furniture Kawana, Sunshine Coast. All members were helpful, well presented and easy to talk to and negotiate with. They have made our local business a happier, healthier and more comfortable place to work.”

I really was impressed with the fact you called me to confirm the order and indicate a delivery time frame – it made planning in the office more efficient as we had to get rid of some older furniture.”

Your team are true professionals: from our initial contact to choosing actual products in the showroom to the on-site consult & measurement and finally the installation.  Highly recommend Empire.”

Your service was great and the delivery process was so easy and they were so pleasant, quick & professional. Thanks!”

The turnaround from my online order to someone contacting me was awesome!! Highly recommend on the basis of customer service alone!”

Great service. Took the time to answer all our questions and very knowledgeable with products. Highly recommend.”

Your staff are fantastic and the service is the best.”

The staff I dealt with were friendly, helpful and professional, which I appreciated.”

Great service. Prompt reply to my phone call enquiry, quick to quote, easy order process and quick delivery.”

Outstanding service as always. From customer support, delivery/installation, and overall quality of product.”

We were working to a very tight timeframe and whilst the sales representative could make no promises that our timeline could be met due to delivery schedules, they made it happen for us and we are very grateful – thank you.”

I’ve received excellent service, from my initial phone call to enquire about some furniture, through to visiting the store at the Gabba. The delivery and installation was on time and well done.”

The website was user-friendly, the showroom was great & the sales staff were extremely helpful.”

Empire Office Furniture has a GREAT range of products. They ALWAYS have what you need !! And GREAT service!”

We are very happy with our new furniture and I would like to acknowledge the delivery guys that delivered our furniture. They were very friendly and no ask was too much for them. They promptly went through my order and marked what pieces went to each room and took them to the appropriate rooms, unpacked them and put them into place and disposed of all the packaging. I would give them all a gold star. Well done boys.”

Love the service, the products and the people! Over several purchases we have had a great, helpful experience each time with prompt communication.”

Staff exceptionally helpful. Great service with a friendly manner.”

Michael was the most helpful and lovely salesperson, nothing was too much trouble. He was prompt, friendly and just really pleasant to deal with.”

The staff were very helpful and made it easy to make decisions.”

Great service, great prices, easy to deal with – thanks Empire!”

Great job, full service and timely, can`t thank your sales and service/delivery staff enough.”

Very happy with the service we received, and goods arrived quickly to showroom, great range available, thanks!”

Great customer service from Brent, he always made himself available and provided lots of different examples. The rest of the team was so professional and made the whole process very easy. Well done!”

Whole experience from sales to installation was fantastic. Sales people very friendly and took the time to make sure I was happy with everything. Installation service was very efficient and careful, and offered to wear masks which was most appreciated”

Great service via email and phone, kept me updated with the status of our order. Highly recommend!”

Staff members were very helpful and courteous. It was a pleasure shopping at Empire!”

Thank you for the professional, helpful and friendly service. Products are good quality and good value.”

Thank you for the professional, helpful and friendly service. Products are good quality and good value.”

Working with Empire has been amazing. The ease of our project has been wonderful. Right from the very beginning in the planning stages, to the delivery of the furniture, the unpacking and putting together. The guys have been amazing and I really appreciate their support.”

Excellent sales staff. Knowledgeable on product and very helpful. Great client skills.”

Great sales & service, friendly knowledgeable staff who really want to help.”

Staff were excellent, very helpful, knowledgeable and efficient.”

Darren Thorpe is an absolute asset to your company – he made the whole office renovation experience so much easier for us.”

My dealings with Empire Furniture for the large order we place has been very positive and stress free. The quoting process with Tom was very easy as I just mentioned what I wanted and he sourced the right furniture and provided all relevant information. The quote was very easy to understand and I appreciated that pictures of the furniture was alongside the item description so I could see exactly what I had ordered.”

Delivery guys cleaned the unit before departing was impressive”

Eddie was very helpful in arranging quick purchase and availability of product.”

Brent is always fantastic! Very helpful and friendly!”

The gentlemen that delivered and unpacked my chairs were great. Friendly, helpful and they completely unpacked and restacked my 30 chairs and took all the rubbish away with them. They were very professional and did a wonderful job.”

Could not ask for better delivery drivers. Such great attitude and very respectful etc.”

My wife and I enjoyed the experience of buying the chair and now a very happy with the product.”

Friendly and prompt service from sales and installation staff.”

Lesley Love from Empire at Southport was ‘the right amount’ of helpful and friendly. Not over the top like some sales staff can be.”

what you do works so why change – well done thanks”

The experience was great from my first enquiry to the delivery. Everyone was so helpful and the items were delivered promptly with no fuss. Would definitely use Empire Furniture again.”

Delivery team were brilliant – really quick and took great care with the product and surroundings. Tynan from start to finish was fantastic with his customer service and sales approach. Very happy and will buy again.”

Very impressed with the quality, delivery and installation – staff were amazing thank you!”

Salesman in Kawana was brilliant and the main reason I purchased on the spot.”

The staff were very helpful and courteous.”

Great range, price, availability and delivery time frame!”

Fantastic service from Alisha, she made the entire experience stress free. She was extremely responsive to any query I had. What a lovely person to deal with after everything else we have had to do in this process- a breath of fresh air, thank you x”

Darren provided great service as usual and we will continue to support and buy from Empire where possible.”

From phone call of enquiry Adam came straight out same day, measured up and sent a quote the same day. Guys who did the install were friendly and tidy and the whole experience was great. Thanks to Adam and the team.”

Great service much appreciated. Thanks Daniel and Brad.”

Staff were really friendly, engaging and accommodating.”

Daniel was super responsive and proactive in comms. Great to deal with.”

The delivery guys were awesome.”

Great customer service and great product. Very much interested in buying more stuff from Empire.”

Been a customer here for quite a few years. Always great products at a reasonable price. Not too much dearer than the domestic junk you find in the larger franchise stores, but lasts MUCH longer. Yet again they stepped up to the mark this visit when I was replacing an office chair. Service like this will see me a customer for a lot longer yet.”

David is very easy to deal with, and very efficient.”

Daniel and Brad Allard provided great advice and service.”

Just a fantastic experience. Great range, great showroom, staff super knowledgeable, organised system for delivery, really appreciated the follow up call after delivery. Honestly will recommend Empire to others. Cheers.”

Tynan was great, he went above and beyond in getting us our furniture and was really easy to communicate with, and we’ll be contacting him again for all our future furniture needs.”

The customer service we received on the first day visit was great. Very informative with keeping us up to date with dates and times of delivery and installation. Thank-you to Lesley Love once again.”

Mirian and Jo were awesome to deal with.”

Really nice staff in all areas. Great range of products to suit all budgets. Highly recommended and will definitely visit again.”

Michael was excellent and knowledgeable. Highly recommend him.”

Sarah was very helpful and even followed up to ensure I had received my order.”

Great products and helpful service from in-store staff over three visits. On delivery the delivery men were polite, skilled and quick. Five Stars all the way!!”

Brett and the team in Townsville were absolutely fantastic – they kept us informed about our order and the customer service we received was exceptional. Would be happy to recommend Brett and the team from Empire Office Furniture Townsville.”

The sales and warehouse staff (Lesley and Sandra in particular) are simply a credit to your organisation and were very professional and offered excellent service each time I made contact with them :).”

Thank you to Claire – she went out of her way to assist with our staffroom refit. An absolute pleasure to deal with.”

Chris kept me informed across the process and was always available to answer questions.”

Tynan was very helpful and informative.”

We are returning customers, and were impressed with the service and range we were offered. The sales person we dealt with was helpful and responsive. We’ll buy from Empire again!”

Very good service. Good communication all the way through. Thank you.”

Thanks again to the team yesterday for doing a great job and being so lovely to deal with!”

Staff really helpful at both design and delivery level. Thank you.”

Solid assembly of product. Delivered according to preferred date and time!”

As always – very good experience shopping at Empire Townsville – would not think of going anywhere else for our business needs. Great staff – friendly and very professional.”

Brett Ryan, along with his excellent knowledge of the product lines, makes the experience fun, and a bit of banter simple makes the day better. Thx”

The Staff were so supportive for everything we needed and it was a pleasure to shop there.”

Staff were extremely helpful. Easy and efficient service.”

It was great working with the sales and delivery team. Polite, efficient and able to help. Made buying an easy experience.”

Great big thank you to Flavio.”

I contacted 3 stores, Rocklea, Woolloongabba & Southport, the staff in all stores were very helpful.”

Staff, especially James, were knowledgeable, patient and courteous.”

The delivery team went above and beyond, which was helpful and appreciated.”

Appreciate the value for money – the products are excellent quality!”

A big shout out to the installation team for doing an outstanding and efficient job – excellent work guys!”

Staff (David) were very professional and suggested some alternatives that proved to be more cost-effective and better suited to my needs.”

A big thank you to Justine Murray, lovely to deal with.”

Trisha Mehta – was very good and assisted in every way possible was a walking book of information. Trisha is a asset to your company.”

Very Lovely. Thanks so much everyone.”

Excellent communication during the whole purchasing/supply/installation process and also the quality of the products.”

The branch manager provided exceptional service and listened to what we needed for our office.”

Service at the showroom was excellent – Thanks Chris. The product was just what I was looking for, and great value for money. The two guys that delivered and installed my office furniture also provided a quick and efficient service. Thank you.”

Install team were super efficient.”

Order was to big to pick up, Staff Delivered it FOC. VERY HAPPY. Thank you for amazing service.”

The delivery and install guys where outstanding.”

Rochelle Disteldorf and the team are great to deal with and very helpful with any enquiries we have.”

I have always had good service from the Virginia store. The young man who served me yesterday was efficient, polite and very helpful.”

From the time of my initial email to collection from the warehouse in Rocklea I found your staff very helpful, pleasant & professional.”

The survey only allows one response per question. I’d like to add great range of quality products at competitive prices. Also the sales people at Lidcombe are great! Very helpful and willing to organise orders.”

Very happy with the service in store, approached, left alone, directed to stuff on special, answered questions. It was a good experience”

The installation and delivery guys were fantastic calm, patient and efficient.”

I was looking for a specific office product at a reasonable price. Empire ticked the boxes others couldn’t. Quality of product is excellent – MUCH better than the competitors. Service was exceptional and personal. I’ll be back!”

Everyone came across very efficient and kept me up to date with my order.”

Doug was very helpful in ensuring our delivery was made on the requested day especially since I forgot to hit send on the confirmation email. Thanks Doug and the team for going above and beyond to provide excellent service.”

Excellent service. Daniel is a always helpful and efficient.”

There was a delay in delivery of my chair but staff kept me up to date with details. It was appreciated.”

The 2 men that came and set everything up were great. Very polite, professional, helpful and removed all of the rubbish.”

Tom Doros has been amazing to deal with, he has made the transition from our old site to new site easy and had delivered all items in the time frame first given.”

Has been a great experience from the sale through to delivery.”

Justine was very helpful on the phone and the fact that the desk came assembled was great. So many things come flat packed and can be tricky to put together. This desk with a drawer is the perfect size and height for Mum’s new magnifier. The delivery was prompt as well. Thanks to Bradley the despatch manager as he arranged the delivery”

Great service and a great range of products – at good prices!”

Found the Staff to be helpful, nothing was a problem.”

The quality of the items purchased is worth the money, the delivery people were very courteous. Thank you.”

The customer service provided from Sarah was exceptional, prompt and professional.”

Good customer service & product knowledge of Michael Farmakis. He’s very accommodating and responds to emails & inquiries promptly.”

Claire Watt was my contact with Empire. Coming from a small school in Marburg, the original delivery pricing was way out of our budget at $315 (like, waaaay out), but Claire went out of her way to make sure we had our items delivered within a reasonable cost. Thank you Claire for all your help and support. I love my new furniture.”

Excellent service Sandra was extremely helpful and delivery was very quick thanks”

We have been using your office furniture since we moved to this new office in early 2018 and we are very happy with your service. Thank you!”

We have been using your office furniture since we moved to this new office in early 2018 and we are very happy with your service. Thank you!”

The service was excellent . No pressure. The availablity of custome built item. The delivery time ahead of schedule. The professional delivery and assembly with packing removed. An Australian company. All well done.”

We really appreciated the help that Claire and her colleague gave us. Their extra attention to our requirements was fantastic and we have a product that will be very suitable for its intended purpose.”

Another great experience with Empire Furniture, great communication and a friendly and helpful delivery team – thank you.”

The service both in the showroom and delivery was friendly and helpful. We are delighted and would recommend you to our friends.”

Michael f has been a wonderful help with pricing, Enquiries about furniture and delivery range periods. He calls back promptly and replies to emails promptly . Coming to the sales room at Lidcombe is also very helpful is making decisions and looking for new ideas.”

Prompt to reply and assist with Purchase requirements. Nothing was too much trouble and accommodated our needs.”

Great service and range of office chairs. I’ve been putting off replacing my office chair thinking how much time it’d take to find one to suit my needs. I’m so glad I went to you first! You made it easy, stress free and fast so I could get back to work.”

Awesome company, amazing prices and gorgeous office furniture. Brett from the Townsville store is very helpful and amazing to correspond with.”

Tom and also Linda and Ariana were lovely to deal with. They made our purchases really easy. Great staff you have. Tom took extra special time to show us different things.”

Adam Taylor from the outset has been a diamond. Adam has helped with advice and experience to ensure that the suggestions I was making for our fit out were suitable, his expertise in recommending alternatives was invaluable. I could’nt have got this project over the line without him.”

Goods were delivered as ordered on time. Installers came during an all staff meeting and worked with us to keep noise to a minimum – THANK YOU Fantastic to have a supplier who doesn’t over promise and under deliver, which appears to be the norm.”

Communication was excellent all staff were friendly and pleasant to deal with.”

The delivery and install team are always great – efficient, careful with products and existing FF&E they need to manoeuvre around, practical, listen to customer needs, clean up, polite and on time. Up there with best. Makes my role delivering to the client that much smoother because ultimately it’s my clients approval that completes a good job. Thanks Empire OF for the fab installers.”

Maraea was fantastic to deal with, came out to school to measure up and gave us ideas. Prompt delivery and installation. thank you :)”

The staff were amazing very friendly and helpful.”

Brett the salesperson was exceptional very accommodating and cheerful his advice at the store and the office measure up was greatly appreciated.”

service was amazing and simple I called with a question was offered to come in and have a look at the product and was shown a few other options in different sizes was also shown around show room which i enjoyed and set up a future purchase.”

Fantastic purchase experience – great customer service in communicating delivery timeframes and scheduling delivery and a very efficient delivery itself – not to mention, a fantastic product also! I will certainly be shopping here again!”

Fantastic purchase experience – great customer service in communicating delivery timeframes and scheduling delivery and a very efficient delivery itself – not to mention, a fantastic product also! I will certainly be shopping here again!”

Empire does everything so well at all levels. Thanks.”

Empire are easy to do business with. Quality product and quick service.”

I would like to give special thanks to Rachel Mills from the Gold Coast showroom for her help and assistance throughout the project. She engaged directly with our designer and genuinely took a personal interest in achieving the result we wanted, so she is to be commended. We would not have enjoyed such a positive end result without her involvement.”

Just a little bit of feedback on your delivery drivers – the last few times they’ve been here, they’ve been fantastic! They are so obliging and more than happy to deliver all the furniture directly to the classrooms (up stairwells etc) for us which is awesome!! It is very much appreciated when we get nice, happy people willing to do their jobs with a smile on their face – not always the way unfortunately!”

The product is better than I anticipated and the delivery service was 10/10 – highly recommend Empire Office Furniture.”

All staff were extremely friendly and helpful including the delivery guys. Thanks so much.”

Got stuffed around by officeworks, wish I had come to empire 1st.”

Just wanted to touch base to thankyou for all your help and continued communication while we were sorting our reception. We are really happy with the end product and service we have received – Thankyou”

Many thanks for organising the above furniture order. The classroom looks fabulous and all the different colours work really well in the room. Can I also make mention that your delivery driver and helper were so pleasant and accommodating. It was a very welcome change to have such pleasant men delivering to the school.”

Fabulous, The furniture install went well yesterday. You have a fantastic group of installers, they are a pleasure to deal with every time. Great sense of humour and very accommodating, nothing is too much of a bother. I really appreciate the entire Virginia team, you are wonderful to deal with.”

I found Daniel to be very helpful during the ordering process and he took the time to review our proposed floor plan and provide information to help with our selections. The delivery team called to advise re delivery and everything was installed as per the plan. The office was left clean and tidy. One item was not able to be delivered but we were advised in advance and delivery details for that item provided. I found Empire excellent to deal with. Thankyou!”

I received very attentive service and was provided with a thorough solution for our business requirements. The staff were great and a pleasure doing business.”

Fantastic sales team extremely professional even hand delivered products and brochures from branch manager which was fantastic customer service. Gentlemen who delivered the tables was extremely helpful and friendly who took them to the location in school. Fantastic customer service all round and prompt delivery.”

A big thanks to Miriam from Rocky please? Miriam made the outfit for our new office branch so less stressful and did all she could do to assist. I would rate Miriam’s sales assistance as a 10. We have already been back twice to purchase from Empire Rockhampton and intend to purchase more items as our new recruited staff come on board.”

Michael Farmakis was fantastic. He patiently showed different options and helped me choose what suited our office. Bradley Allard organised the delivery well. The delivery staff were great as well.”

Your customer service from enquiry to installation was on point. The team turned around an extremely bad experience with Officeworks online to a completely opposite one with Empire. I have no hesitation recommending Empire to family and friends.”

Michael Farmakis is a great asset to your company, he provided me with excellent customer service and was extremely helpful with deciding what furniture to buy for my office, he was very friendly, excellent communication, great to deal with empire furniture.”

Tom Doros was very helpful with creative ideas & always approached our office fitout with great energy & enthusiasm. Thank you!”

The delivery and installation was very prompt, professional and courteous.”

The new office furniture looks fabulous. Flavio was an enormous help with our selections and the install done by Samer was flawless. He is a flat pack whizz. All involved were very courteous and respectful and we thank them.”

Such a fabulous team. Went the extra mile from design advice through to installation, outstanding customer service, range and value.”

Process was very easy from start to finish. Was particularly impressed by your delivery guys. Very polite and friendly.”

Lauren was awesome to deal with. Made the whole process really easy. The two people that came to install were so lovely and had it completed quickly. Very happy with service from beginning to end.”

Excellent sales team as well as admin team. Install prompt and efficient.”

The whole process from purchasing to delivery was smooth”

The dream team at Lidcombe are just that! So easy to work with and professional. I wont go anywhere else for my office fitout requirements – nationwide.”

The staff were great: very helpful and pleasant to deal with. It looks like they love their jobs which makes for a great customer experience.”

Prompt replies, excellent communication and good delivery and service.”

Appreciated the contact person giving me approx delivery times well in advance to allow us to make the necessary arrangements with our work managers to stay at home.”

The customer service was great, very helpful. This will be our first choice before we shop elsewhere.”

Your delivery and installation crew are very professional and your sales team are great to deal with.”

Thank you for assisting my team with delivery and installation, you guys are amazing!!!”

Great pre-work and customer service by Brett, Doug and the 2 young lads that completed the office furniture fit-out. Thanks team, appreciate your efforts : )”

Great response time on emails and helpful service. Quality items!!”

The School has been impressed with the quality of the products and the range available”

They go above and beyond for their customers, just terrific service.”

I found all the staff to be professional and courteous. It has been a pleasure dealing with you guys. Thanks and will see you again.”

Very happy with the service and communication from your staff. Thank you.”

The service both in store and post has been fantastic.”

Thank You tables and chairs look nice and elegant. Everyone in school loves them.”

We really appreciated the quick responses to our inquiries and the positive way you met our needs.”

Online the website was easy to use. In store the staff at Woolloongabba were helpful and friendly. Delivery guys were great and keep in good contact. All in all happy with the entire experience.”

Staff were great to deal with, always greet you with a smile, really good knowledge of their products.”

Couldn’t be happier with the team from end to end – the furniture was assembled on site and installed as instructed, and the quality of the furniture is fantastic for the price point. Thanks team!”

The delivery guys could not have been more helpful and friendly. They are a credit to your team! Thanks so much again for providing such an efficient and professional service!”

Fantastic service from the Sales team and the delivery guys. Friendly staff who went above and beyond to assist, with a really quick turn around.”

Chose Empire for quality, good price, warranty assurance, convenience”

Really helpful staff in store, patient and well-informed. The delivery and installation team were efficient, friendly and well-organised. Very happy with the whole service and would highly recommend.”

Empire has fitted out our office completely over the years. We have had experiences with the old outlet store, the new outlet store, the Woolloongabba store and Virginia over the past 11 years and you are our go-to team for sturdy, functional, reasonably prices office furniture that lasts.”

Excellent communication from initial enquiry, to quote, to despatch, delivery and installation”

Great customer service from knowledgeable staff.”

Delivery guys were fantastic! Prompt, thorough and very pleasant.”

Very prompt, helpful and professional.”

Dealing with Emma and all the staff at Empire was a great experience. The order was simple and straightforward, the customer service was exemplary and the delivery and unpacking of the chairs for the library was quick and efficient. Thank you, Empire!”

Overall, we are so happy with the Empire process from design to installation. It couldn’t have been easier and the result has been fantastic.”

As a long time customer with Empire, I have always received both a personal and friendly, but professional service and consideration.”

Loved how efficient and easy my purchase was. My query was answered promptly by your sales team and the delivery process was fast with great communication the whole way through. I’ve already recommended you to a friend!”

Empire produce/provide high quality products at a good price. Their customer service is great.”

Great service from start to finish, and an excellent product too.”

The range of office chairs was fantastic. Sales staff were informed and thorough. Service staff also assisted with my enquiry to get the right solution for me . Very impressed with service and love my new office chair”

Just a quick note to say how impressed I have been with Empire with your fitout. The quality of work is excellent so far and the installers are a very helpful polite bunch of lads, our guys on site are very happy with them.”

The sales people were brilliant and the same goes for the delivery people, happy, friendly and couldn’t do enough for you, I would highly recommend Empire to anyone.”

Good range, showroom located centrally, easy portal to order from.”

The entire process from design through quoting and installations was seamless.”

We have purchased a number of items this year and will be continuing with the refurb of our school next year. Daniel supporting us has been fantastic.”

Fantastic service, easy to deal with. 10 out of 10”

I would like to commend the work of Anthony Saunders and the Empire delivery team for their work on the 6A patient outdoor courtyard furniture at the RBWH. Anthony has been professional, helpful and efficient throughout the process and we can not fault his work. The delivery were pleasant and very helpful also making for a great process all round.”

Will definitely be buying from here again, great staff, great service and great range.”

Always great communication and very helpful staff.”