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Testimonials - See what our customers are saying!

Don't just take our word. Read what our customers say about us!

Should you like to send us feedback about your own experiences, or thank a team member specifically, please fill out the feedback form below.



Phoebe - Brisbane
22/10/2018


Lauren was excellent in assisting us during the sales process and the delivery guys also exceeded our expectations.



Mary - Coorparoo
18/10/2018


Hi Tom, We are finally done! Thanks very much for all your help with our orders and adding things on here and there. We are very pleased with everything and how flexible you have been with making sure that we got everything that we needed. The staff who came here to deliver and assemble the furniture were also very helpful and professional. Overall, it has been a very positive experience!



Heather - Aspley
18/10/2018


Excellent service at every point. Every team member was helpful, communication was excellent.



Kath - Annerly
18/10/2018


Hi Tom, We are finally done! Thanks very much for all your help with our orders and adding things on here and there. We are very pleased with everything and how flexible you have been with making sure that we got everything that we needed. The staff who came here to deliver and assemble the furniture were also very helpful and professional. Overall, it has been a very positive experience!

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Trish - Upper Mount Gravatt
16/10/2018


Prompt and personalised service from Brent



Emily - Asquith
16/10/2018


I would like to thank Brooke McAlpine for the excellent service and assistance. Brooke had great product knowledge, a great eye for design and was able to help me design our new office space that was not only modern and stylish but had a focus on productivity.



Judith - Toombul
16/10/2018


I was very pleased with all aspects of the sale. Staff- friendly and efficient - products - good value. Delivery - on time and the men were polite and efficient. A very pleasing experience all round.



Katie - Toowong
15/10/2018


I was extremely impressed by the whole experience. From dealing with Philip in Sales and how accommodating he was to help us get set up as soon as possible, to the exceptional service of the delivery and installation team. 



Janelle - Brisbane
15/10/2018


Josh was so professional. I don't usually take the time to respond to survey's as work simply gets in the way, but your efficiencies last week allowed for my day to flow on seamlessly, I had to let you/someone at your end know that your service was very much appreciated. 



Jeremy - Warana
10/10/2018


Sarah was very helpful and professional in answering my questions and contacting me when the goods were in stock.



Valerie - Dickey Beach
10/10/2018


Sarah is so helpful. The order arrived to the store really quickly. Fabulous service and the furniture is very good quality.



Mia - Aspley
03/10/2018


Thanks again Lauren for the exceptional service. We really appreciate you going above and beyond for us! Fantastic work.



John - Annerly
02/10/2018


Thanks again Lauren for the exceptional service. We really appreciate you going above and beyond for us! Fantastic work.



Christie - Acacia Ridge
26/09/2018


Hi David - Thanks for a smooth delivery today. The guys did a great job especially given the obstacles they had to overcome.We're all happily working at our new setups.Thank you for your help as well.



Maureen - Greenslopes
25/09/2018


We have just received a delivery and Paul wasn't here to direct the delivery guys and we were unsure where things were supposed to go. I have to let you know that the delivery men, Patrick and Steve were delightful. They coped with the fact we didn't know where things went and the whole process took them much longer than it should have and it was our fault. They were so pleasant - we made them put the items in one place and then after Paul had phoned in and given us directions we had to ask them to move the items again. All the time, they were calm and so very obliging. Once again a wonderful experience dealing with Empire.



Carol - Mackay
20/09/2018


Very happy with the service. Helpful and knowledgeable staff, friendly and purchase is a great quality and price.



Kerry - Toowong
18/09/2018


I cannot thank Phillip and the delivery guys for being so helpful.  I have had some disasters with on line orders and delivery promises but everything that was promised was done.  So thank you.



Charlotte - Fairfield
14/09/2018


Emma you and the team are absolutely amazing! Thank you so much for all of your help. I'm so sorry the parking was so difficult and really appreciate the extra effort it took the guys to complete the job. They were wonderful.



Katie - Toowong
13/09/2018


I was extremely impressed by the whole experience. From dealing with Philip in Sales and how accommodating he was to help us get set up as soon as possible, to the exceptional service of the delivery and installation team. I could not recommend them more.



Kenny - Burwood
12/09/2018


Flavio was professional and helpful, he was happy to show us around in the show room, the product and price was great. Mate of ours saw it and will buy it through Empire Furniture as well.



Ken - Caloundra West
07/09/2018


Super office staff and great installation and delivery service. Thank you.



Robert - Townsville MC
06/09/2018


The staff at the Townsville store are very good with information and service delivery.



Trish - Brisbane
04/09/2018


Monique made the purchasing of the furniture easy, she was quick with reply emails and answered any questions we had promptly. The delivery/installation guys were excellent, very friendly and got the job done in no time.



Mathew - Rockhampton
30/08/2018


The staff at the Rockhampton store were amazing. Best sales ladies in town!



Richard - Dutton Park
28/08/2018


I really want to pass on our thanks to the delivery and installation team, the two gentlemen were extremely polite, efficient, quiet and excellent communicators. Please pass on our thanks to their supervisors. I have really been impressed by the whole service - so thank you !



Katie - Toowong
27/08/2018


I was extremely impressed by the whole experience. From dealing with Philip in Sales and how accommodating he was to help us get set up as soon as possible, to the exceptional service of the delivery and installation team.



Michael - Arlington
20/08/2018


Tim We picked up the replacement returns last week and all went perfect. We just also wanted to complement you on you professional attitude and very prompt and courteous service. Its people like you that make Empire excellent to deal with. Thank you.



Tina - Chermside
17/08/2018


We have had a very long day, but it looks even better now! Your men did a fabulous job with getting all the furniture assembled and positioned beautifully. Their efficiency was much appreciated. Thank you



Amanda - Mackay
17/08/2018


Empire Furniture in Mackay went above and beyond especially Chantelle Welch who was the Admin Officer. She was extremely knowledgable and demonstrated outstanding customer service.



Sarah - Brisbane
15/08/2018


Support recieved from Chantelle was absolutely amazing. Chantelle went above and beyond assisting me with several questions and also supporting through the delivery of the furniture. I will use Empire again soley based on Chantelles service.



Aaron - Redbank Plains
07/08/2018


Brilliant to deal with. First time customer but will definitely be a repeat customer.



Patricia - Isisford
07/08/2018


Chris Webb from Empire Furniture Rockhampton was very helpful as was the delivery driver.



Ryan - Belgian Gardens
01/08/2018


Fantastic sales and service and a nice range. A special thanks to Deanne and also the storeman at Empire for packaging up the coffee table as a special favour.



Jonathon - Woombye
30/07/2018


I must say big thanks for all your help, great customer service experience, supporting us through the wee hiccups We've fully moved in & it's epic!



Craig - Brendale
26/07/2018


We purchase all our office furniture from Empire and they are great. We got two more desks recently and James was great to deal with.



Angela - Rockhampton
25/07/2018


So very helpful, engaging and Miriam was excellent. Delivery team also great.



Anthea - Ballarat
25/07/2018


Fantastic service at every stage of our sale - from quote to delivery. Thank you!



Angela - Allenstown
23/07/2018


It all looks so fantastic, we love it. You have done a wonderful job, and provided me with exactly what I needed, and wanted. I will refer you to whoever I can. Thank you so so much :)



Sandy - Nambour
20/07/2018


Karen and Sarah are very professional and are always available to answer questions when needed. They are both a delight to deal with.



Josh - Paddington
24/07/2018


Lauren was extremely helpful, offering prompt service. Thank you!



Paul - Beenleigh
24/07/2018


Excellent experience, we will be using you again without hesitation.



Jackie - Sydney
19/07/2018


I have had a 100% positive experience, thank you.



Tanja - Garbutt
20/07/2018


Professional, quick and good quality products.



Ariana - Camperdown
09/07/2018


I just wanted to let you know that your delivery team did a fantastic job with building the desks and setting it all up. They even assisted us with removing our old desks! I'd also like to add that I found the whole process with Empire really easy and straight forward and would be happy to recommend your services to other departments within the University of Sydney.



Samantha - Merdian Plains
16/07/2018


When you didn't have exactly what I wanted, I was impressed that you suggested a custom design. I would have never have thought of it otherwise. Thank you! Now we have exactly what we wanted. Cheers.



Suzanne - Brisbane
31/07/2018


Tom and the Team at Empire have always provided me with great service and competitive prices.



Colin - Coorparoo
29/06/2018


The trade staff we have from Empire have been great in the past, however the gents who delivered and installed the tables yesterday where particularly great and professional. I had request about installing them in the end corridor (so further then where they probably hoped but it was no hassle) there was an air-lock to this space meaning we could deaden the noise slightly. They were very accommodating which was great because the training has already commenced and was able to occur without noise interruption. So appreciate the Empire team being accommodating, professional and safe workers. I especially notice considering issues we had last week with another different external trade company who were not professional. We're a busy facility and when external parties don't operate well it has poor outcomes at our end so again pass on our thanks.



Adrian - Sunnybank Hills
28/06/2018


"I would also like to take this opportunity to say how impressed I was with your delivery driver (apologies, I can't remember his name). He was extremely polite, professional and helpful, a real credit to your company. Being a small school we don't have the need for much furniture, but if we do in the future I wouldn't hesitate in contacting your company for our needs again. Thank you



Kara - Ipswich
25/06/2018


Anthony, Phil, Mel and Norbit have been absoutely delightful to deal with. We have used Empire many times and would continue to use! Excellent service, prompt delivery times and flexible to meet business needs!



Deanne - Townsville
19/06/2018


Love my new electric desk, it's fantastic. Delivery guys were great and went the extra mile in pulling my old desk apart. Thank you.



Cheryl - Daisy Hill
15/05/2018


Empire's pricing is also an important factor for a small school. Your staff are excellent. Thanks.



Erin - Kangaroo Point
14/06/2018


Hi Emma & Melanie I just want to say thank you for the good work that both Silvio & Nick did installing both desks today. They both worked in a very tight area to install 1 desk with only 5mm to spare. Silvio then took the time to program the desks & show the staff how to operate them. These men are a credit to your company & I would like them on any future visits. I would appreciate if this could be relayed to the appropriate managers. Thanks again



Gary - Acacia Ridge
24/05/2018


I choose Empire because of a range of points. The service is great, price is always value, products are reliable and lasting and the staff are always happy to help and service the needs of the organisation.



Pam - Tewantin
14/06/2018


Everything about my purchase was ‘tops’. Karen knew her product and helped me with my choice; price was good; delivery timely.



Eva - Idalia
12/06/2018


Hey Brett I just wanted to say thank you for fixing our order and also to say how great your delivery boys were today. They were very polite and helpful. I was very impressed so I wanted to let you know. They do a great job for selling your stock and should be acknowledged.



Lee - Petrie
11/06/2018


Rick listens well and know his products that come at a reasonable price, there are so many reasons to choose Empire.



Sandra - Mt Pleasant
04/06/2018


The 2 seater lounge and reception chair are beautiful. Could not be happier with end product.



Martin - Bray Park
04/06/2018


Staff inside were very warm and friendly. The man who helped load the product into my car was great, very helpful and knowledgeable. Someone you could instantly become good friends with. Very impressed, fantastic staff. Thank you.



Dee - Bunya
28/05/2018


Have been dealing with your company now for approx. 15 years both personally and professionally. Have never had a bad experience yet!! Thank you for your consistent service and fantastic office furniture range!! Your delivery/installer was just fantastic.



Sharon - Townsville
23/05/2018


Qld Health, purchase furniture on a regular basis. Every occasions is a pleasnt, professional experience. An immense thankyou to Brett who delivers all orders, requests and assistnace in a professional and timely manner.



Sandra - Brisbane
13/06/2018


I had received excellent customer service both over the phone when I made my initial enquiry and then when I went to pick up the chair the gentleman was awesome. He carried the chair to the car for me and placed it in the boot. Very happy :)



Kate - Bigera Waters
17/05/2018


Kirk, a short note of thanks. Your guys (Bob & Mike) did a fantastic job, efficient and very courteous. Very good customer service indeed….. Kind regards



Maureen - Geebung
11/05/2018


I had excellent service from James who gave me the time of day to work out exactly what office chair would be appropriate for me.



Kara - Ipswich
11/06/2018


Anthony, Phil, Mel and Norbit have been absoutely delightful to deal with. We have used Empire many times and would continue to use! Excellent service, prompt delivery times and flexible to meet business needs!



Lynette - Spring Hill
18/04/2018


Customer service when coming to the showroom was very good and keeping me informed of what was happening with my order was great.



Debbie - Buddna
16/04/2018


Sarah is a credit to your business. She is polite, professional and has excellent customer service. We only come back because of her.



Sarah - Caloundra
17/04/2018


The staff at Fort Knox Storage Caloundra are all very happy with their new office chair. Thank you Sarah Brunell from Warana for putting the chair aside for us and your friendly customer service.



Mark - Camden
12/04/2018


Thanks to Flavio for your fantastic service. Went above and beyond to drop off a desk to my home. Thanks!



Liz - Mount Gravatt
11/04/2018


Brent is an absolute asset to your company always calm gets things sorted.



Fiona - South Brisbane
09/04/2018


Very streamlined process from start to finish. Very professional team including sales and installation.



Amie - Varsity Lakes
29/03/2018


We have used Empire a number of times now and have never been able to fault the service that Kirk has provided.



Clare - Woolloongabba
28/03/2018


Hi Norbert, I just wanted to send a quick email to say how impressed I was with your teams efforts today! I still can't believe how quick they were! They were all very easy to get along with and worked in well with our other contractors onsite! The experience was very positive and we would 100% recommend this service to anyone requiring furniture in the further. Please pass on my thanks to your team! Hope you all have a lovely Easter break!



Robert - Greenacre
22/03/2018


Flavio was great to deal with and I would come to you in the future when I need office furniture because of my sales and service experience with him alone. He is a huge asset to your company. He is knowledgable and straightforward to deal with.



Ishkhan - Montville
27/03/2018


Great products at great prices. We will be back for more. Empire is now our go-to location for office furniture.



Karen - Bethune
21/03/2018


Really impressed quick email for quote - having the item assembled ready to go was fantastic. Quick delivery. Very helpful staff member. Thank you.



Debbie - Jimboomba
22/03/2018


I have been a customer of Empire Furniture for 25 years+ and have always found the service to be exemplary. Helpful with advice on product suitability of every situation, service and delivery when you need it. Every enquiry is treated with professionalism.



Thao - Lidcombe
06/03/2018


Hi Flavio, On behalf of Decode Management, thank you so much for helping us out with Level 4! We really appreciate you and Empire for always going above and beyond for us. The desks look great! ?? You make it so much easier working with you and thank you for always fulfilling our office requirements. The installation team were great and lovely! They were bright and early and we do apologise for making them wait. Ill keep in touch if we require anything this year. Have a great week



Jim - Woolloongabba
05/03/2018


Hey Tom, Sorry I would have been in touch earlier but I've been off work. I just wanted to let you know the delivery blokes did a really great job. Good communication before they arrived and while on site making sure the cable hole was in exactly the right spot and furniture positioned correctly. This is an area where certain other companies have comprehensively failed so I thought it was worth acknowledging the good work your guys did.



Mags - Currumbin DC
01/03/2018


If I could rate your delivery higher than excellent, I would. Your delivery guys are awesome and provide excellent service with a smile.



Kelvin - Fairfield
19/02/2018


Hi Tom We have been really happy with our dealings with yourself and Empire Furniture. You and your staff were very friendly and easy to deal with. Any changes were easily done. You helped us put together a great fit out which looks really smart, of good quality and the chairs are so comfortable. Glad we made that change! The delivery and installation guys were on time, friendly and very careful and efficient. Overall a great experience dealing with you from start to finish and we would recommend others to buy through you



Helen - Elanora
13/02/2018


Rachel and Kirk always very helpful and quick with quoting. Delivery men always very helpful too.



Alliera - Shell Cove
16/02/2018


The sales assistants were outstanding! The quality is exeptional. I will definitely recommend to others and buy from you again.



Taylor - Kangaroo Point
23/01/2018


Just wanted to let you know that the guys doing the delivery & install were awesome. I only have good things to say about the whole process from enquiry, order through to install. The guys were on time, got the job done, no complaints (this place is a mess from the fitout + stairs), were professional & friendly & did a great job. They even did a full clean when they didn't have to as we are having commercial cleaners come out next week. Really happy we paid for the delivery & install & having it organised so fast. So thank you for all of your assistance with everything & thanks to the guys for their work too.



Cathy - Wyreema
17/01/2018


We found the delivery men excellent! They were very helpful and nothing was a problem. They were a pleasure to have in our school. Thank you very much.



Belinda - Annerly
15/01/2018


Hi Tom, Just wanted to touch base & say a big thank you for everything. Spoke with Sam & Tammie & they are very happy with everything. Thanks again for all your help & guiding me through this move - I couldn't have done it without you



Cath - Beaconsfield
09/02/2018


A great experience! Very helpful staff with the knowledge to help me make my final decision. The delivery men were able to adjust their schedule to deliver as I was involved in a rather long appointment! Congratulations to them!



George - Nathan
07/02/2018


Thanks especially for the unpacking, placement into location and removal of packaging.



Peter - Highgate Hill
06/02/2018


Good staff, knowledgable and helpful.



Tim - Tingpala
06/02/2018


Whole experience was so easy. Everything happened as promised. First rate company and team.



Janette - Paget
01/02/2018


The Mackay staff are very efficient and friendly and I would recommend them to another business.



Brian - Eight Mile Plains
23/01/2018


Brent and Gerrard in the Rocklea office are always very helpful and provide quick excellent service.



Stuart - Mackay North
17/01/2018


I can not fault your service, attention from Wade and staff for queries was great. This is why we deal locally, personal attention. Well done and my personal thanks for making my task easier.



Carmel - Redbank Plains
08/01/2018


So pleased with everyone who has helped me through this very busy time. Thank you so much.



Joanne - Rockhampton
03/01/2018


The staff at the Rockhampton Empire office are great to deal with and go out of their way to help us.



Patrick - Coolum Beach
05/01/2018


Great service and location are the big reasons we choose Empire. Sarah is always friendly and great to deal with. She backs that up with great service and meets time frames. Great to do business with.



Angela - Banyo
05/01/2018


Empire is our go-to supplier for office furniture. We used to go to Coopers Plains outlet, but the new Gabba store is more convenient now.



Janet - Hamilton
20/12/2017


Everyone I dealt with at the Virginia store was absolutely lovely- very approachable, knowledgeable and friendly. It was a wonderful sales experience from my perspective.



Kieran - Cannon Hill
19/12/2017


Good range. The new Brisbane store has much more room and a more prime location with parking than the other store around the corner.



Silvia - Stones Corner
14/11/2017


Your delivery men are always very friendly and courteous. I always recommend Empire furniture to anyone wanting to purchase furniture.



Gayle - New Farm
14/11/2017


I'm always very happy with the service and assistance provided at Empire Furniture Woolloongabba.



Sheree - Moura
06/11/2017


We originally rang because you have a standing offer agreement but the service was great and we were very happy with the whole process. Thank you.



Leesa - Zillmere
06/11/2017


Was wonderful dealing with the team at Empire. Very professional and friendly!



Cheryl - Daisy Hill
30/10/2017


Thanks to everyone for the pleasant, efficient organisation. We appreciated all your help.



Ray - The Gap
26/10/2017


Office communicated well with me. Our order arrived on time when you said it would. Good service all round.



Tony - Wolli Creek
24/10/2017


From sales to dispatch your team were professional and customer centric in problem solving.



Sue - Archerfield
18/10/2017


Your warranty service is excellent as were the two men who came out to carry out the warranty work.



Luke - Townsville
19/10/2017


Always outstanding, prompt and excellent service and quality!



Clay - Bli Bli
13/10/2017


Great communication, keeping clients informed goes along way. Will purchase off you guys again based on the quality of customer service regardless of price. Well done!



Peter - Murarrie
11/10/2017


Joshua was very informative and had good product knowledge a pleasure to buy off.



Lyn - Gladstone
11/10/2017


The Rocky team are great and the store is one of my favourites. Great range and the prices are good.



Leanne - Rocklea
10/10/2017


Brent McFadden in Sales at Rocklea is very helpful, very knowledgable and remembers returning customers.



Sarah - Ipswich
09/10/2017


The two guys who came out to deliver and install were very polite and efficient - very impressed.



Donna - Inala Heights
09/10/2017


ALWAYS GREAT SERVICE, PRICE, RANGE OF FURNITURE.



Anne - Riverstone
06/10/2017


Charlotte is a fantastic front person for your business and is of great value in your sales and aftersales service! She’s friendly, knowledgeable, very polite and goes the extra mile while giving the impression that nothing is too much trouble for her.



Lisa - Mackay
09/10/2017


The delivery guys were so patient with us. Thank you :) Thanks Wade for your pre sales service.



Deanna - Maryborough
05/10/2017


Perfect service from Sarah. Friendly, professional and followed up. Excellent service from Sean delivery driver too. He contacted the day before, arrived as promised and was helpful and friendly.



Jodie - Brisbane Market
04/10/2017


We are repeat customers which is why we came back to Empire this time round. I found the staff on email and phone very helpful and pleasant, as were the delivery guys.



Mandy - Benowa
03/10/2017


Always a pleasure doing business with Empire. The staff are so helpful.



Tom - Nudgee
28/09/2017


Great assistance in store. Excellent job in the desk construction and installation. Very happy with it.



Hannah - Urraween
28/09/2017


Will definitely be buying from here again, great staff, great service and great range.



Christine - Finch Hatton
27/09/2017


Mackay team are friendly and very helpful and easy to deal with.



Larnie - Cleveland
18/09/2017


I found the service from the start fantastic, Jason was friendly and efficient and always prompt at replying to my questions. Delivery and assembly was also efficient, with friendly staff. Thank you, we will use your company again!



Gary - Acacia Ridge
15/09/2017


Excellent service. The team understand my business and requirements and are always helpful.



Graham - Pacific Paradise
13/09/2017


Very patient staff and great service Sarah was great to deal with.



Karen - Mooloolaba
23/08/2017


Great service and installation - couldn't fault either.



Peter - Tugun
11/09/2017


Good product range - Thank you Rachael for your courteous customer service.



Pas - Burwood
07/09/2017


Great to have the furniture delivered on time and to spec. It was a pleasure working with Michael.



Kay - South Brisbane BC
07/09/2017


Always great communication and very helpful staff. Thank you.



Kathy - Gosford
30/08/2017


Charlotte was amazing and nothing was a problem for her. I was being rather difficult and didn't really have a clear plan, however Charlotte was patient and helpful. Charlotte is a true asset to Empire.



Ellie - Kanagroo Point
07/09/2017


Outstanding service from start to finish, congrats.



John - Palm Island
05/09/2017


I found brett a great person . Easy to deal with and happy to assist . We will always love to use his company.



Nicole - The Range
06/09/2017


The delivery guys are always pleasant and very accommodating.



Kirby - Bioela
06/09/2017


Excellent! Good honest, quality service.



Peter - Graceville
04/09/2017


Good staff , good range, have bought goods for many years and will continue.



Tania - Graceville
05/09/2017


Everything was great and I had the chair within 24 hours of contacting Paul. Thank you!



Cathryn - Mirani
04/09/2017


Staff were very helpful, pleasant and efficient. An all round good shopping experience.



Angela - Parrearra
31/08/2017


Sarah at the Kawana store is always so helpful, best customer service!



Jeff - Mackay
01/09/2017


I would recommend Empire to anyone in need of office furniture. Very good service by Gavin and his team. Well done.



Pamela - Sunnybank
29/08/2017


David was helpful, knowledgable & patient. Delivery arrived when they said it would. Excellant shopping experience.



Mandy - Brisbane
30/08/2017


I would just like to say that it was an absolute pleasure dealing with Empire, the team was exceptional. Anthony in sales was extremely helpful, through my many changes, he was always polite and prompt. Melanie who organised the delivery was helpful and knowledgeable. Great company to deal with.



Cheryl - Southport
24/08/2017


Kirk was very helpful and very accommodating as I requested quite a number of various quotes.



Angela - Beenleigh
24/08/2017


You guys were awesome. A big thank you to your staff and delivery team.

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