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See what our customers are saying!

Don't just take our word. Read what our customers say about us!

Should you like to send us feedback about your own experiences, or thank a team member specifically, please fill out the feedback form below.

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Lynelle - Marburg
15/06/2021



Claire Watt was my contact with Empire. Coming from a small school in Marburg, the original delivery pricing was way out of our budget at $315 (like, waaaay out), but Claire went out of her way to make sure we had our items delivered within a reasonable cost. Thank you Claire for all your help and support. I love my new furniture.



Julie - Kenmore
01/06/2021



excellent customer service over the phone. great problem solving. Friendly, fast and professional delivery and installation.



Jenny - Sydney
26/05/2021



We have been using your office furniture since we moved to this new office in early 2018 and we are very happy with your service. Thank you!



Janet- Indooroopilly
22/05/2021



We really appreciated the help that Claire and her colleague gave us. Their extra attention to our requirements was fantastic and we have a product that will be very suitable for its intended purpose.



Sharon - Woodbury
20/05/2021



Thank you so much for your friendly helpful service.



Yolande - Chermside
19/05/2021



Sales Staff was helpful with OH&S fit for chair



Cherie - Cairns
14/05/2021



the quality of the chairs is good, and very comfortable.



Emma - Frenchville
13/05/2021



Great service and range of office chairs. I've been putting off replacing my office chair thinking how much time it'd take to find one to suit my needs. I'm so glad I went to you first! You made it easy, stress free and fast so I could get back to work.



Julie - Coopers Plains
11/05/2021



VERY EASY TO DEAL WITH - HELPFUL AND FRIENDLY



David - Reedy Creek
07/05/2021



Good range of chair selection.



Deanne - Nerang
07/05/2021



I would like to thank Rachel Mills for her excellent Customer Service. She made the process when the moment we walked through the door easy and she knew the product. She did what she said she was going, followed up promptly and has excellent customer service skills. Thanks Rachel



George - Milsons Point
06/05/2021



They were very quick in response and price , Also there delivery and install was great here in our office



Lynette - Upper Coomera
05/05/2021



excellent service & delivery guys on time very helpful



Russell - Gold Coast MC
04/05/2021



My order was executed in a timely manner and delivered on time too



Phillip - Garbutt
04/05/2021



Always a pleasure to deal with the Townsville team, they're simply brilliant in all areas of service.



Scott - Ormeau
03/05/2021



Sandra Alpargatero was great.Excellent service.I am a general manager i like to give other companies employees a wrap when they do a great job,pass this on to Sandra please



Vanessa - Scarborough
18/04/2021



Aaron the team member who served us was exceptional. He was polite, patient when I kept changing my mind, he was prompt when checking stock and made some valuable suggestions when we were choosing out items. Thoroughly recommend him



Karen - Everton Park
15/04/2021



Both of the gentleman that helped me were great . Would definitely recommend you



John - Beaumont Hills
12/04/2021



Communication was excellent all staff were friendly and pleasant to deal with



Sally - Moorooka
09/04/2021



The product I ordered online had a week's wait on it, so a staff member rang me to see if that was OK. They then found an alternative product that was in stock so I didn't have to wait more than a few days for delivery. This was great service, thank you



Joyce-Lyn - Hyde Park
08/04/2021



I have never used Empire before due to the experience I will most definitely choose to use you again. One of the important points of differences that secured this is that you stocked different stock to your competition.



Patrick - Eatons Hill
02/04/2021



Nice and professional customer service



Cindy - Townsville
30/03/2021



The delivery and install team are always great - efficient, careful with products and existing FF&E they need to manoeuvre around, practical, listen to customer needs, clean up, polite and on time. Up there with best. Makes my role delivering to the client that much smoother because ultimately it's my clients approval that completes a good job. Thanks Empire OF for the fab installers.



Dianne - Jimboomba
30/03/2021



Brent as always is such a pleasure to deal with and very prompt. Thank you Brent



Dave - Burpengary
26/03/2021



I am very pleased with the chair for comfort and colour - It was worth waiting for, and was ready for me earlier than expected, then loaded into my car at pick up time. Thank you!



Tony - Mount Louisa
25/03/2021



Doug Grady is a great young gentleman who offered exceptional customer service and kept me informed all the way through my purchase. Give the man a pay rise!!



Daniel - Manly
24/03/2021



Excelent comunication from Empire to me throughout the sales process



Adam - Birkdale
22/03/2021



Fantastic purchase experience - great customer service in communicating delivery timeframes and scheduling delivery and a very efficient delivery itself - not to mention, a fantastic product also! I will certainly be shopping here again!



Bruce - Kunda Park
22/03/2021



Knowledge of product - reason for sale. Informed decision could be made easily thanks to Michael.



Karen - North Sydney
19/03/2021



Daniel Lee has been great to work with. Very responsive, patient with lots of questions and willing to go the extra mile to organise viewing of furniture at other locations. Would definitely recommend Empire mainly based on service from Daniel.



Maritsa - Mt Gravatt
18/03/2021



Philip was wonderful to work with and provided assistance every step of the way!



Cheryl - Daisy Hill
18/03/2021



Empire does everything so well at all levels. Thanks.



Anita - Home Hill
16/03/2021



The Staff was wonderful and helpful



Heinrich - Kenmore
12/03/2021



David was very friendly, helpful and efficient. It was a very positive experience. Thank you



Katie - Balmain
10/03/2021



Justine was very helpful from my first call through to confirming that our delivery had gone well.



Brooke - Molendinar
08/03/2021



Excellent customer service, thank you very much




Eimi - Castletown
04/03/2021



Very prompt in responding





Jo - Newstead
03/03/2021



Chris has very good customer service skills, Thank you Chris





Joanne - Carindale
01/03/2021



Thanks Chris for your excellent customer service!





Ann - Rockhampton
01/03/2021



We loved the excellent customer service





Tania - Woolloongabba
26/02/2021



Thank you for the service I have received. I am so so so so happy with my desk and chair. Thank you to you and your team. What a great day for me !!





Lea - Oonoonba
26/02/2021



Excellent customer service





Ali - Gold Coast MC
24/02/2021



All staff were extremely friendly and helpful including the delivery guys. Thanks so much.





Lisa - Macquarie Fields
23/02/2021



Fabulous and prompt customer service from Daniel. Nothing was an issue at all. Excellent and thorough communication. The delivery and installation by the delivery team was seamless. They were friendly and professional.





John - Fernvale
19/02/2021



I was impressed with the sales person and further impressed with notification that my order was available to pick up and directions how and where to go to collect the item. Very impressed with the service.





Angela - Sunnybank
19/02/2021



Delivery drivers very friendly and helpful





Kathy - Rocklea
18/02/2021



Brent McFadden is an excellent sales person





Rachel - Hope Island
16/02/2021



Fabulous to deal with and we love our piece!





Robyn - Brisbane
16/02/2021



Thankyou for your quick response to my request. Arianne delivered a quote which we were able to meet the next day with a purchase order. We also had no problem collecting our items.





Helen - Harristown
10/02/2021



Thank you Claire. Appreciated the follow up and contact to and fro to get our order just right.





Rose - Caboolture
08/02/2021



Delivery service was very good, fast and efficient with attention to detail.





Michael - Chevron Island
05/02/2021



Lesley did an outstanding job given i had a few alterations at the last minute.





Kayla - Flinders View
03/02/2021



Service was excellent. A lot of time was spent to ensure my individual needs were met.





Shae - Townsville
02/02/2021



Just wanted to touch base to thankyou for all your help and continued communication while we were sorting our reception. We are really happy with the end product and service we have received - Thankyou





Michele - Kingswood
01/02/2021



Great service and product. Thank you.





Karen - Kings Beach
01/02/2021



The staff at the store were very helpful and responsive - great service





John - Arundel DC
29/01/2021



Excellent product range & quality, friendly & efficient service





Toni - Townsville
28/01/2021



The staff at Empire Townsville were so helpful, and went above and beyond to help us out. And they were VERY competitively priced - great value.





Karen - Berowra Heights
26/01/2021



thanks for being so helpful, friendly and calling me about my items delivery





Cheryl - Wynnum West
24/01/2021



Great service from Arianne in sales, and particular shout out to Geo (hope I have spelled his name correctly) who re-scheduled my delivery a couple of times to fit in with the removal of my old desk. He was very helpful and accommodating, so thank you Geo. Cheers, Cheryl





Leanne - Manly Vale
24/01/2021



I found Daniel to be very helpful during the ordering process and he took the time to review our proposed floor plan and provide information to help with our selections. The delivery team called to advise re delivery and everything was installed as per the plan. The office was left clean and tidy. One item was not able to be delivered but we were advised in advance and delivery details for that item provided. I found Empire excellent to deal with. Thankyou!





Ann - Strathfield
22/01/2021



Service was great was able to pickup product and have it ready for use within an hour. Very happy with their team.





Pip - Southport
21/01/2021



Exceptional service from the Rachel and the team. Kept us informed about when to expect chair to arrive and arranged prompt delivery when it did. Highly recommend.





Andy - Bucasia
21/01/2021



Great and friendly service





Kenny - Taigum
19/01/2021



Great service and friendly staff





Loretta - Fairlight
18/01/2021



you guys were great at contacting me quickly after my purchase and keeping my updated on the delivery date





Michael - Caboolture
15/01/2021



Good range, service and price.





Sarah - Cornubia
14/01/2021



Very helpful staff





Kathy - Springwood
12/01/2021



Very prompt and helpful





Allan - Pimpama
11/01/2021



Great service





Theresa - Richmond
11/01/2021



I would like to say that Daniel Lee's professionalism and knowledge of the product was excellent and I thank him for making this process so easy.





Ruth - Pelican Waters
08/01/2021



Staff exceptionally helpful. Great service with a friendly manner.





Vicki - Ashfield
23/12/2020



Sales team are very professional





Shayne - Mackay
22/12/2020



Rochelle was lovely - great service - already considering my next purchase





Rochelle - Acacia Ridge
21/12/2020



yes, would buy again from this particular store as they where helpful





Debbie - Freshwater
18/12/2020



Staff were very friendly and helpful





Peter - Southport
18/12/2020



Great service as always





Rachel - Biggera Waters
16/12/2020



Staff very friendly and easy to deal with





Vicki - Tinonee
16/12/2020



Great service and very helpful.





Jodie - Brisbane Market
14/12/2020



Very happy with the before delivery service to co-ordinate the delivery.





Jean-Francois - Mount Gravatt East
13/12/2020



Very friendly sales team in a great joyful atmosphere. It was a pleasure to interact with staff. And the transaction part was seem less.





Dyon - Albany Creek
11/12/2020



The team were super helpful in organising to fix my chair (bought there 8 yrs ago) - reasonable pricing and quick turn around. I'll be back for some more gear soon :)





Lucian - Coffs Harbour
10/12/2020



you rock! amazing service!





Lisa - Kirwan
08/12/2020



Thanks Alisha and the other nice man who helped. Very good service.





Amanda - Garbutt
08/12/2020



The whole process was very easy and efficient





Vanessa - Burleigh Heads
02/12/2020



Wonderful staff and service. Speedy delivery and very professional and friendly!!





Debra - Berserker
02/12/2020



A big thanks to Miriam from Rocky please? Miriam made the outfit for our new office branch so less stressful and did all she could do to assist. I would rate Miriam's sales assistance as a 10. We have already been back twice to purchase from Empire Rockhampton and intend to purchase more items as our new recruited staff come on board.





Katie - Baulkham Hills
30/11/2020



Great variety catering for all ages and sizes.





Rachelle - Sandgate
27/11/2020



Very happy with the products we purchased.





Kirstin - Murrarie
26/11/2020



I had already purchased an item and wanted to add another - Arianne handled this with no fuss. Delivery team were great - very friendly and helpful. The whole process was no issues. Great work.





Sharnie - Hervey Bay
24/11/2020



Very helpful and friendly staff





Antonia - Telopea
23/11/2020



Excellent quality with all the ergonomic certification and very comfortable.





Ron - Highland Park
21/11/2020



Very pleased with the customer service and product





Alan - Mt Sheridan
20/11/2020



Alisha was amazing to deal with, she updated throughout the whole process so I wasn't left in the dark.





Ermanno - Ipswich
20/11/2020



Excellent service with a seamless delivery and installation process.





Joanne - West Burleigh
18/11/2020



Excellent customer service, staff are so helpful.





Scott -Tingalpa
17/11/2020



It was very helpful to be able to view the options in your showroom at the Gabba.





Anne - Virginia
16/11/2020



Thanks Lauren. We really appreciate all your help with this. We are all happy with our chairs. Anne





Mitch - Clontarf
16/11/2020



Easy and friendly over the phone purchase and pick up





Berni - Clayfield
12/11/2020



Very happy with my purchases, thank you! Will buy more, I'm afraid :-)





Arun - Homebush West
10/11/2020



Michael Farmakis was fantastic. He patiently showed different options and helped me choose what suited our office. Bradley Allard organised the delivery well. The delivery staff were great as well.





Stuart - Milton
10/11/2020



All good - easy to deal with





Mark - Albion
10/11/2020



Thanks to sales team, excellent product knowledge and pragmatic advice.





Deidre - Gunnedah
10/11/2020



Great company to deal with and very prompt delivery





Maria - Chermside
05/11/2020



Just a quick note to say thank you for the great customer service from all the teams that touched my order. You set the right expectations and I'm very happy today to have received my desk. Can't wait to set myself up tonight ready for tomorrow. Thanks again to the whole team.





Syed - Lidcombe
4/11/2020



Michael Farmakis is a great asset to your company, he provided me with excellent customer service and was extremely helpful with deciding what furniture to buy for my office, he was very friendly, excellent communication, great to deal with empire furniture.





Ines - Greystanes
2/11/2020



Thank you for making time answering questions about what best to get for what I needed.





Michelle - Canley Vale
2/11/2020



Excellent Sales Rep - Daniel





Kay - North Lakes
29/10/2020



Keep up the good work





David - Kedron
22/10/2020



Good solid office chair at good price





Tony - Algester
16/10/2020



Tom Doros was very helpful with creative ideas & always approached our office fitout with great energy & enthusiasm. Thank you!





Aaron - Kellyville
15/10/2020



Staff I spoke with were based onsite at showroom, not a call centre. The warehouse guy was great helping me load the car. Positive experience all round πŸ‘πŸΌ





Lynley - Mudjimba
14/10/2020



Well priced quality product and great service





Bec - Parkwood
13/10/2020



super speedy and very friendly service





Marge - Narrandera
13/10/2020



Great help on the telephone as well from your staff





Tracey - Sumner
12/10/2020



Whole experience was easy and friendly





Janelle - Lisarow
09/10/2020



The new office furniture looks fabulous. Flavio was an enormous help with our selections and the install done by Samer was flawless. He is a flat pack whizz. All involved were very courteous and respectful and we thank them.





Harold - Alexandra Hills
08/10/2020



Everything was delivered on time, at a good price and the delivery people were obliging and courteous





Mervet - Townsville
08/10/2020



staff always friendly and knowledgeable.





Phillip - Everton Hills
08/10/2020



Great to deal with





Jared - Mooloolaba
01/10/2020



James Newton was fantastic to work with, his communication was fantastic, and he def knew his stuff. I'm very happy with the products he recommended, give him a raise! ++++





Susan - Koongal
29/09/2020



Ease of delivery was biggest factor. Office Works delivery was more hassle. My husband is dying so I'm looking for anything that makes my day to day life easier at the moment. Arranging delivery via Officeworks was too hard.





Brian - Allawah
28/09/2020



Price is very favourable in comparison wth major opposition





Basana - Garbutt
28/09/2020



I can't remember the sales rep's name but she was fantastic. We looked and she talked us through the quality of the office chairs and the long term results. Although our chairs were at a high price; it was a very reasonable price considering the long term health benefits and we were very happy with choosing the office chairs.





Andrew - Randwick
28/09/2020



Easy to use. Good product & good price





Ronda - Rochedale
28/09/2020



Highly recommended. I purchased the Spot-On Mobile Sit-to-Stand Desk and couldn't be happier. Perfect for working at home. Added bonus that it can easily be moved to another room or for a change of outlook.





Liesl - Banyo
28/09/2020



Excellent sales team as well as admin team. Install prompt and efficient.





Trish - West Perth
23/09/2020



Great customer service. Quick and efficient. Thanks





Ann - Boondall
23/09/2020



James at Virginia was most pleasant and helpful to deal with.




Tim - Yeppoon
23/09/2020


I was very impressed with the young man who assisted us, along with all your staff in Rockhampton. Mr Drew was very knowledgeable and had no difficulty in assembling our furnishings. Its as if he has built things before. Thank you






Jessie - Coopers Plains
23/09/2020



we are difficult customer and we are very impress with your services, you have accommodated us, even when we have inconvenienced you :)





Amy - Eagle Vale
21/09/2020



Flavio was lovely to deal with!




Mark - Boondall
18/09/2020


Very happy with the service that I received from the time of placing the order to the time that I picked up my 2 computer desks, thank you.






Jacqui - Robina
17/09/2020



The staff member (Arianne Smith) was very helpful, friendly and knowledgeable about the Ergohuman chair that I was comparing to another chair from another store. She ran me through all of the features of the chair & when she told me it was on sale it was a done deal. The discount provided meant I could also purchase a foot rest (recommended by Arianne) and a chair mat for under the price of the other chair I was going to buy. Now I am fully set up and happy as a pig in mud. Thanks Arianne.



Andrew - Paddington
17/09/2020


The staff were great: very helpful and pleasant to deal with. It looks like they love their jobs which makes for a great customer experience.





Chris - Sunnybank Hills
15/09/2020


Reannon Phillips' customer service and knowledge of products was excellent.





Sheryl - Brisbane
14/09/2020



Excellent sales and service from the Townsville Branch



Peter - Penrith
14/09/2020


The Customer Service was Great, very Helpful. This will be our First Choice before we shop elsewhere.





Leesa - Bankstown
14/09/2020



Great communication about when products would be ready (and remained accurate).



Michael - Springwood
11/09/2020


Thanks for having the factory second section. I was able to buy a high quality chair at a great price





Kate - Ashmore
9/09/2020



Prompt lovely service



Mary - Hope Island
9/09/2020



The delivery team were fast and efficient and very friendly



Ash - North Lakes
8/09/2020


Great experience despite the store being really busy





Lorraine - Logan Central
8/09/2020



Delivery drivers were pleasant and proficient.



Cameron - Seven Hills
3/09/2020


Hi Phillip, your delivery gentlemen this morning were professional, friendly, and did a quality job. Please extend my thanks to them - they make buying new office furniture a pleasure." Extra Notes:- Very happy client, have already responded with a thanks for the kind words.





Shontelle - South Brisbane
1/09/2020



Eddie Alvarenga was fantastic to deal with, from the moment we walked into the store he was so helpful and his communication/updates all the way through to the delivery of our chairs we appreciated.



Janette - Garbutt
31/08/2020



Brett and Deanne are the BEST! I’ll always buy my clinic furniture from them : )



Tone - Toowong
28/08/2020


Thank you for assisting my team with delivery and installation, you guys are amazing!!!





Iain - Townsville
27/08/2020


Great pre-work and customer service by Brett, Doug and the 2 young lads that completed the office furniture fit-out. Thanks team, appreciate your efforts : )





Mal - Bokarina
21/08/2020


The delivery and installation service provided by Craig was first class. Really appreciate the care he took in our new townhouse, carrying the cartons upstairs. He treated our home as if it was his own. Installation was quick and efficient and he took away the packaging materials. Like your work Craig.





Chris - Randwick
19/08/2020


Friendly service. Thank you.





Michael - Helensvale
18/08/2020


Great response time on emails and helpful service. Quality items!!





Jennifer - Zillmere
17/08/2020



Thank you Emma for your great service, product knowledge and for great communication from ordering to delivery.



Aydn - Garbutt
14/08/2020


I found all the staff to be professional and courteous. It has been a pleasure dealing with you guys. Thanks and will see you again.





Andrew - Mount Cotton
13/08/2020


I greatly appreciate the in store service provided by Danielle Cabban, great product knowledge, very professional. Thank you.





Casey - Little Mountain
13/08/2020



James from the Kawana store was very helpful and great communication



Kylie - Nathan
13/08/2020



Staff were all very friendly and accomodating to our needs given we are all working from home etc



Dana - Burwood
10/08/2020



Great all round service and product



Kenny - Acacia Ridge
7/08/2020


Very happy with the service and communication form your staff. Thank you.





Colleen - Eagle Farm
6/08/2020


The service both in store and post has been fantastic.



Kim - Mullumbimby
5/08/2020


Great follow up from staff during the waiting process.



Yasmeen - Hoxton Park
4/08/2020


Thank You tables and chairs look nice and ellegant. Everyone in school loves them.



Michelle - Berserker
3/08/2020


Customer service was excellent, the staff know their products well.



Shayne - Sumner
28/07/2020


Good all round service





Alina - Brisbane
24/07/2020


Thank you Eddie for great service and many thanks to the installation team - great job



Mark - West End
23/07/2020


Online the website was easy to use. In store the staff at Woolloongabba were helpful and friendly. Delivery guys were great and keep in good contact. All in all happy with the entire experience.





Wendy - Brendale
22/07/2020


May not be the cheapest but definitely great service and install and worth it



Stephen - Caboolture
22/07/2020


Best customer service ever, great staff.





Peter - Springfield
21/07/2020


It was excellent!





Liz - Salisbury
21/07/2020


Very pleased with customer service provided by Tom Doros. Also pleased to have expectations exceeded re manufacture time-frame.



John - Parramatta
20/07/2020


The service and quality of products were very high





Greg - Hemmant
17/07/2020


Thank you for prompt service





Sharlene - Mackay
17/07/2020


Online ordering was easy



Janice - Carrara
13/07/2020


Glad to support an Australian business that stocks Australian made items.



Eve - Yatala
13/07/2020


Fast efficient service over the phone to order what we needed. Order was ready to be picked up straight away.



Sally - Forestdale
10/07/2020


Salesperson was very helpful and knowledgeable. Chair is comfortable and working out well for intended purpose.



Ryan - Enoggera
10/07/2020


The delivery guys could not have been more helpful and friendly. They are a credit to your team! Thanks so much again for providing such an efficient and professional service!





Tamika - Australia Fair
6/07/2020


Always friendly and helpful!



Jodie - Mackay MC
6/07/2020


Quick service Very professional



Dawn - Caboolture
2/07/2020


Just want to say that we couldn’t be happier with the in-store service. The guys who delivered our furniture were polite & on time. Thanks Empire, will definitely recommend your company.



Liana - Chermside
30/06/2020


Thankyou to Lauren and the team for helping us progress our order before end of financial year :)



Tom - Kenmore Hills
29/06/2020


The team were very helpful from sales to delivery.



Geoff - Darling Point
29/06/2020


Outstanding service from Flavio and we’re delighted with your wonderful office chair, so much so we just purchased a second one from you



Adele - Eagle Farm
25/06/2020


service was brilliant.



Milton - Bowen Hills
24/06/2020


Delivery persons were professional in providing the services



Kym - Coopers Plains
24/06/2020


Just wanted to thank you for your assistance with my order. The guys delivered, assembled and placed everything this morning and it is great. I also wanted to let you know that the delivery guys were amazing, they were very polite and respectful and also very efficient. Was a pleasure having them in my home.



Olufemi - Newstead
23/06/2020


Prompt service, provided constant feedback.





Chantal - Camp Hill
17/06/2020


Really helpful staff in store, patient and well-informed. The delivery and installation team were efficient, friendly and well-organised. Very happy with the whole service and would highly recommend.





Sylvia - Kurumba
17/06/2020


Most helpful staff even getting me a quote to deliver 900kms to my home. When the chair I wanted was not available for another 6wks an alternative was suggested which I am more than happy with. Pat on the back to Deanne of Townsville branch.





Glenn - Townsville
17/06/2020


very professional and made our job easier to ensure the product we bought was going to fit



Michelle - Sydney
17/06/2020


Justine has been a pleasure to deal with, she has been so helpful and nothing was too much trouble. We are very happy with the product we bought and it blends in perfectly with our existing furnishings.





Michael - Goodna
12/06/2020


A+



Yvonne - Annandale
12/06/2020


Happy with quickness of order and promptness and politeness of delivery men





Shaun - Wynnum
11/06/2020


Part of my order wasn't ready. Phil, the sales person kindly split the order at no cost to get my home office up and running as fast as possible. This was very much appreciated. The delivery guys who delivered the first part of the order were exceptional. I'll be sure to let everyone I know how good Empire is.



Virginia - Ipswich
10/06/2020


Very prompt service and knowledgeable staff



Margaret - Parramatta
9/06/2020


Thank you for your prompt service and delivery. I recommended you to a colleague who has now purchased from you.



Donna & John - Helensvale
8/06/2020


Great service, like to try and support our local suppliers and thank you. Your chap in the Back Dock Delivery is excellent.



Kym - Tamborine Mountain
8/06/2020


From ordering with Kirk to the delivery - Professional Friendly and Efficient. Great Team.



Di - CQ Mail Centre
5/06/2020


Empire Rockhampton great service and assistance



Danielle - Marrickville
4/06/2020


We have only had great service and furniture so far and we already have placed another order - this being our third now.



Natalie - Wavell Heights
2/06/2020


Empire Virginia is an amazing branch to deal with, the staff are fantastic, pricing great and the service is always reliable. Well done team. Regards Natalie Wavell SHS



Sherryl - Boondall
1/06/2020


Delivery guys were fantastic! Prompt, thorough and very pleasant.



Leanne - Annerley
29/05/2020


Dealing with Emma and all the staff at Empire was a great experience. The order was simple and straightforward, the customer service was exemplary and the delivery and unpacking of the chairs for the library was quick and efficient. Thank you, Empire!



Ian - Coorparoo
29/05/2020


Great delivery and especially the setting up in my office



Megan - Redcliffe
27/05/2020


Lauren was amazing and very informative and made picking the right chair easy.



Peter - Birtinya
25/05/2020


All of the team at the Sunshine Coast store are excellent



Josh - Kingston
25/05/2020


Shelley and the team were a pleasure to work with and made the whole process of selecting and purchasing the right furniture for our setting super easy!



Natalie - Caboolture
25/05/2020


Great customer service, very professional throughout the whole journey



Ian - Breakfast Point
25/05/2020


1st rate service, very obliging, fast and efficient. A very positive shopping experience. Thanks Justine.



Julie - Fortitude Valley
21/05/2020


Overall, we are so happy with the Empire process from design to installation. It couldn’t have been easier and the result has been fantastic.



Dr.Lynne - Ballina
14/05/2020


Very helpful and knowledgable when choosing office furniture



Kim - Buranda
14/05/2020


We have bought from Empire before and have been happy with the service. This time we dealt with Emma and found her very approachable and professional.



Helen - Idalia
13/05/2020


Very happy all around, great customer service, thanks



Sharon - Highvale
11/05/2020


I was contacted as soon my item arrived and was also contacted when it had to come from the warehouse. Impressed with service



Ben - Highgate Hill
9/05/2020


Great customer service and a good quality product. Thank you!



Kay - Keperra
8/05/2020


Really appreciate helpful office staff and the gentlemen who offered very friendly and efficient service installing my new furniture.



Daniel - Brisbane
5/05/2020


Great work keep it up Big thank you to Jo-Anne quick response and great service



Kevin - Carindale
3/05/2020


We were impressed by the great range of furniture and the service provided by Tom D.



Ross - Menzies
1/05/2020


Staff were very helpful and knew exactly what I wanted. Also they got it out on transport that same day at late notice.



Roseanne - Spring Farm
19/04/2020


Making this working from home much more comfortable. Thank you!



Daniel - Norman Park
17/04/2020


Lovely team working in difficult times. The assistance in getting two new office chairs was great.



Sherelle - Townsville
17/04/2020


Great service as always. Thank you :)



Elizabeth - Slacks Creek
16/04/2020


Just like to say that I find David very helpful, friendly and gives good service. Offering after product care i find very convenient



John - Middle Park
16/04/2020


A great range to choose from!



Greg - Glebe
16/04/2020


I have recommended Empire to a couple of people who are now working from home. We were very happy with the chair and service.



Samuel - Carseldine
16/04/2020


Great service from start to finish, and an excellent product too.



Brett - Palm Beach
9/04/2020


Would like to thank Phil whom I bought a desk and chair off for home. He was really helpful and accommodating. Made everything a breeze for me.



Wendy - Balmain
1/04/2020


I just wanted to convey my thanks to Lyn from your Lidcombe store. I needed to set up my kids to learn from home for however long and Lyn was so helpful in picking out the right furniture to turn our study into a classroom. So far so good !



Richard - Stones Corner
6/03/2020


Just a quick note to say how impressed i have been with Empire with your fitout. The quality of work is excellent so far and the installers are a very helpful polite bunch of lads, our guys on site are very happy with them.



Amie - Varsity Lakes
29/01/2020


Kirk Fanning is always great to deal with. Super helpful and prompt with any questions that I have.



Chris - Eagle Farm
22/01/2020


The Customer Service from Claire at Rocklea was second to none.



John - Parkridge
21/01/2020


The sales people were brilliant and the same goes for the delivery people, happy, friendly and couldn't do enough for you, I would highly recommend Empire to anyone.



Graham - Strathfield
20/01/2020


Good range, show room located centrally, easy portal to order from.



Daryl - Brisbane
17/01/2020


Tom represents himself and Empire so well. So impressed with his service and the time he invested in a small customer. Thanks Tom. Thanks to the install team who were super professional and just in with the task of delivering and assembling.



Glenda - Pimpama
17/01/2020


I ordered online and made a mistake. Kirk has been great in trying to help us get the correct furniture asap.



Jodie - Townsville
9/01/2020


Doug and Deanne in Townsville made the process of buying from out of town so easy. Delivery was quick and I'm loving my new desk.



Debbie - Currajong
19/12/2019


Service was excellent as was the speed of delivery



Chris - Yatala
19/12/2019


Delivery and assembly was quick and efficient



Colin - Benowa
12/12/2020


The whole exercise was professional ...what they said would happen, did happen



Peta - Cannon Hill
11/12/2019


Chris Hudynski provided outstanding customer support and assistance.



Kevin - Ashmore
9/12/2020


Kirk was professional and a pleasure to deal with. I’ll be back.



David - Liverpool
6/12/2019


This is a nice shift in the time period of delivery compared to past school suppliers who take months to deliver. It is good you are now on schools contract and making an effort with excellent customer service and prompt delivery. I am impressed.



Ed - Main Beach
3/12/2019


Rachel Mills rocks. Best customer service ever :)



Lani - Caloundra West
3/12/2019


Adam- A great job putting together something a little different for my office, and quickly! Clay- Always so quick and lovely to deal with!



Trent - Lindfield
2/12/2019


Excellent service and speed of delivery. Thank you.



Liz - Southport
28/11/2019


Everything was very easy, from getting the quote and measurements to the installation. Kirk and the two guys installing were fabulous. Thank you so much.



Jeannette - Currumbin
28/11/2019


Fantastic service, easy to deal with. 10 out of 10



Tom - Caboolture
23/11/2019


Great Staff, friendly and Helpfull... Many thanks guys. Appreciate the efforts that you made.



Kevin - Fortitude Valley
21/11/2019


You met our expectations - again.



Kym - Ashgrove
8/11/2019


I thought the men who delivered the desk went above and beyond to set it up. Well done!



Kimberley - Burpengary
4/11/2019


Thanks to the friendly staff who went the extra mile to help. Nothing was too much.



Jill - Pinkenba
1/11/2019


Lauren was fantastic. The boys who delivered were great. Thank you !!!



Amanda - Townsville
29/10/2019


Very quick service, delivery was within an hour of sending thorugh purchase order.



Kym - Ashgrove
28/10/2019


I thought the men who delivered the desk went above and beyond to set it up. Well done!



Shane - Norman Park
28/10/2019


Great products serviced by thoroughly excellent staff.



Debbie - Lidcombe
22/10/2019


Justine was so helpful in sourcing what we were after - & it was not even a large order



Dorina - Murarrie
13/10/2019


Great service, thanks to Phillip Pappas and his team



Elizabeth - Brisbane
3/10/2019


Great communication and top customer service



Kim - Moorooka
2/10/2019


Friendly helpful staff, from sales to dispatch and the loading area. These days, so refreshing to experience.



Karen - Bundall
23/09/2019


Always great service and very competitive pricing



Deborah - Yeppoon
23/09/2019


Absolutely love dealing with the team in Rockhampton



Peter - Underwood
19/09/2019


Items exactly as ordered, I assembled, no issues with bits missing or items not lining up. All good.



Ann-Marie - Narangba
17/09/2019


Every step of the process was met with such high standard of customer service. thanks



Eileen - Burpengary
13/09/2019


Thanks to the friendly staff who went the extra mile to help. Nothing was too much.



Tracey - North Sydney
12/09/2019


Staff went out of the way to assist me. We made an error with our order and they leaped through hoops at short notice to make sure that I got the items I needed and didn't cause any fuss over something that was my mistake. Would 100% recommend Empire



Michelle - Southport
10/09/2019


We will use Empoire across our organisation in future.



Shannon - Sunshine Coast
2/09/2019


Thank you for all your time and assistance with ordering and delivery of all our furniture. It has been a pleasure dealing with you.



Jessica - Chatswood
26/08/2019


Michael Farmakis was amazing to deal with and provided outstanding customer service. He was the first to greet me when I walked in the store (when others looked away), was knowledgeable and very professional. He is an asset to your business!



Amelia - Maroochydore
21/08/2019


Karen and Eric from Kawana are the best thank you.



John - Abbotsbury
20/08/2019


Very happy with my new home office!



Kim - Bankstown
14/08/2019


I was extremely grateful for the service & assistance I received throughout, the team tried so hard to help me out. Everyone was so helpful, patient & very understanding. Thank you so much!



Greg - Alexandria
13/08/2019


Well done.



Kevin - St Clair
8/08/2019


The staff are great particularly Bradley and the service was excellent. Thank you.



Mark - Broadbeach
7/08/2019


Rachel remembers us and is very helpful, makes it easy for us.



Lina - Castle Hill
7/08/2019


Daniel Lee did a GREAT job.



Gregory - Griffin
6/08/2019


Very happy with initial advice and indicative quote and handled very professionally.



Tracey - North Sydney
5/08/2019


Staff went out of the way to assist me. We made an error with our order and they leaped through hoops at short notice to make sure that I got the items I needed and didn't cause any fuss over something that was my mistake. Would 100% recommend Empire and will be dealing with them again shortly.



Tarni - Woolloongabba
1/08/2019


Always great customer service.



Paula - Coopers Plains
25/07/2019


We recently brought a second hand desk and chair from your Rocklea store and couldn't fault the service and attention we got from your staff and in particular David MacAulay. From the moment we arrived, helping with dispatch and after sales advice.



Sam - Sunnybank
22/07/2019


Great from start to end. All staff were friendly and efficient.



Connie - Cungulla
18/07/2019


I accidentally ordered the wrong chair and when I said I wanted another type it was no trouble to order a different chair.



Kelly - Kenmore
15/07/2019


Amazing service from the showroom right through to delivery and installation. Couldn't be happier.



Michael - Beecroft
5/07/2019


Knowledgeable and helpful staff; good range of quality chairs.



John - Gracemere
2/07/2019


Great service and delivery.



Romy - Dural
28/06/2019


With regards to why did i choose Empire Furniture, it was more than just the range, it came down to the service provided, price, response to my questions in a timely manner and delivered what was promised. Now that the item has been delivered, i can also add the promptness of the delivery, it came at least 5 days earlier than i expected.  Thank you and i am really happy with the quality of the items too.



Bron - Berserker
28/06/2019


Christine and Maeve are great provide Excellent service and are very Prompt every time.



Debbie - Wavell Heights
26/06/2019


I was very impressed with the assembly staff and assistance with the overall job. 


Neil - Rothwell
19/06/2019


Very good product and pricing.


James - Crestmead
17/06/2019


Fantastic sales and service. Worked with me to ensure I was able to get what I wanted on the day with no hassles or issues.


Rob - Amberley
8/06/2019


The guys did a fantastic job on the installation, were polite and very professional. The furniture is of great quality and looks fantastic!


Wendy - Sydney
15/05/2019


Thanks for our new desk! We love it.



Blaire - Toowoomba
12/05/2019


Amazing customer service from Brent McFadden, thank you.



Mary - Forrest Beach
9/05/2019


Excellent service, efficient and pleasant.



Gail - Dover Heights
7/05/2019


Originally ordered from a catalogue received in the mail then ordered again due to good products and service. Waiting for delivery of an order and about to place another order.



Megan - Acherfield
7/05/2019


David MacAulay from Empire at Rocklea has been very helpful.



Sean - North Ipswich
1/05/2019


From initial contact with Wooloongabba to eventual visit then pick up from Salisbury, every person was helpful and knowledgable.



Tiarnie - Herston
1/05/2019


Good service good price.



Tracey - Salisbury
30/04/2019


Just wanted to thank you, and all the staff members that I came into contact with today, for your excellent friendly and efficient service. My order was quite short notice and everyone did their best to get it organised for me.



Julie - South Port
23/04/2019


I just wanted to send a letter of recommendation to you for a job well done. The work was excellent and the guys very nice to deal with. I would most definitely use your company again. Thank you and well done.



Robyn - Chelmer
15/04/2019


Emma was very helpful.



Charlotte - South Port
8/04/2019


Just wanted to let you know how efficient, polite and efficient they were-the whole experience form Initial contact to the Install was pleasant.



Jeanette - Lytton
2/04/2019


Excellent client service by all.



Karen - Townsville
27/03/2019


Desks looks great, and the team were very professional.



David - Parramatta
20/03/2019


Great price and great service (including aftersales service).



Gail - Dover Heights
14/03/2019


Originally ordered from a catalogue received in the mail then ordered again due to good products and service. Waiting for delivery of an order and about to place another order.



John - Runcorn
8/03/2019


Phillip Pappas was a pleasure to work with.



Adam - Brisbane City East
6/03/2019


The sales team, Anthony snd Emna were very helpful. Excellent customer service.



Todd - Edgeworth
5/03/2019


Amazing Sales Team ( very supportive to a school's needs) and the Delivery Team very accomodating.





Jacquelyn - Coomera
4/03/2019


Rachel was very helpful and knowledgable and the delivery guys were very quick, thank you very much.



Aaron - Oxley
27/03/2019


Desks looks great, and the team were very professional.



Steven - Brisbane
25/02/2019


A gentleman by the name of David MacAulay at your Rocklea office was particularly helpful and very courteous over many weeks. I would like to bring him to the attention of management - with thanks for his service and assistance.



Sharon - Banyo
22/02/2019


Lauren and the team at Empire go above and beyond. I will certainly recommend and continue to use Empire.



Suzanne - Brisbane
18/02/2019


Always a really easy process and great customer service.



Carl - Caloundra
15/02/2019


Will buy from Empire again.



Brett - Lowood
11/02/2019


Brent is very knowledgeable, interacts well with customers and provides great service.



Trevor - Burleigh Heads
11/02/2019


We are very happy with the prompt service and quality of the items purchased.



Carolyn - Narangba
06/02/2019


Good price / discounts offered.



Kerry - Southport
01/02/2019


Great service and delivery.



Brad - Brisbane
30/01/2019


Great Staff. Always friendly and happy with great knowledge.



Tina - Hamilton
25/01/2019


Sales associate Lauren made the purchasing so simple, she will definately be my go to person for future office purchasing requirements.



Kath - Paddington
17/01/2019


James Sanil provides the highest level of customer service. Dealing with your team in the accounts and delivery teams was also a great experience well done and thank you.



Phil - Brisbane
11/01/2019


Very happy with the instore service.



Cassandra - Berwick
09/01/2019


Brent has been very helpful, and accommodated all the changes along the way.



Julia - Sydney
08/01/2019


Great delivery and installation guys - so friendly, polite and fast. 10 out of 10 folks!!



Rebecca - Ormeau
07/01/2019


I have always had great dealings with David and Trevor, will be using again soon for another project we have coming up.



Michelle - Curl Curl
07/01/2019


Very happy with the final product, very solid and great finish.



Paul - Upper Mount Gravatt
24/12/2018


You need another rating higher than Excellent!



Stewart - Logan
19/12/2018


Delivery drivers were very helpful, friendly, and hard working.



Michelle - Woolloongabba
12/12/2018


The service I received from Emma was always professional, patient and very accommodating.



Lisa - Kelvin Grove
10/12/2018


Excellent customer service on every level.



Deborah - Rockhampton
06/12/2018


Absolutely love dealing with the team in Rockhampton.



Lisa - Kelvin Grove
27/11/2018


Extremely happy with both guys. They were really nice and a great representation of the company.



Briana - Brisbane
20/11/2018


Tasman has been fantastic, so I will refer your company to anyone who needs a workstation and office furniture.



Karole - Chapel Hills
06/11/2018


Extremely helpful. The guys did a fantastic job in the small space they had.



Tony - Southport
26/10/2018


Kirk was very professional and quickly gave me a couple of options for office chairs based on my requirements.



Phoebe - Brisbane
22/10/2018


Lauren was excellent in assisting us during the sales process and the delivery guys also exceeded our expectations.



Heather - Aspley
18/10/2018


Excellent service at every point. Every team member was helpful, communication was excellent.



Matt - Wacol
16/06/2021



Hi Tom We have finally completed the furniture installation at Wacol last week after almost 2 months of planning and scheduling. I would like to thank both yourself and the Empire build crew for your excellent advice, especially of furniture models and delivery of items for this project. Your advice and feedback on selections and availability of stock was wonderful and helped deliver a project that that had several obstacles due to room size restrictions, time scheduling and furniture/staff availability.



Neil - Coomera
29/05/2021



Excellent service Sandra was extremely helpful and delivery was very quick thanks



Peter - Pacific Paradise
24/05/2021



The service was excellent . No pressure. The availablity of custome built item. The delivery time ahead of schedule. The professional delivery and assembly with packing removed. An Australian company. All well done.



Linda - Yeerongpilly
21/05/2021



Another great experience with Empire Furniture, great communication and a friendly and helpful delivery team - thank you



Robert - Morayfield
20/05/2021



The service both in the showroom and delivery was friendly and helpful. We are delighted and would recommend you to our friends.



Roslyn - Earlwood
17/05/2021



Michael f has been a wonderful help with pricing, Enquiries about furniture and delivery range periods. He calls back promptly and replies to emails promptly . Coming to the sales room at lidcombe is also very helpful is making decisions and looking for new ideas



Tracy - Aurukun
14/05/2021



Prompt to reply and assist with Purchase requirements. Nothing was too much trouble and accommodated our needs



Shana - Garbutt
12/05/2021



Awesome company, amazing prices and gorgeous office furniture. Brett from the Townsville store is very helpful and amazing to correspond with



Nikki - Mount Warren Park
10/05/2021



Overall a very great experience! Thank you



Trudi - Mackay
07/05/2021



Very happy with the service and with Chris, looking forward to buying more in the near future.



Jim - Manly
07/05/2021



Reannon was amazing - your rear dock crew were same - well done



David - Bulimba
05/05/2021



Tom and also Linda and Ariana were lovely to deal with. They made our purchases really easy. Great staff you have. Tom took extra special time to show us different things.



Cora - Maroochydore
04/05/2021



Adam Taylor from the outset has been a diamond. Adam has helped with advice and experience to ensure that the suggestions I was making for our fit out were suitable, his expertise in recommending alternatives was invaluable. I could'nt have got this project over the line without him.



Robert - Kogarah
04/05/2021



Customer service was excellent- staff kept me fully informed of availability and delivery



Shane - North Ward
03/05/2021



The team at Empire Townsville are great to deal with every time. Always able to help.



Rina - Springfield
20/04/2021



Goods were delivered as ordered on time. Installers came during an all staff meeting and worked with us to keep noise to a minimum - THANK YOU Fantastic to have a supplier who doesn't over promise and under deliver, which appears to be the norm.



Sue - Redland Bay
15/04/2021



David’s service was great and he quoted exactly what I asked for.



George - Carindale
14/04/2021



Excellent service from Patrick at Woolloongabba store.



Jan - Chatswood
09/04/2021



Michael is terrific, we love dealing with him and having a catch up when we see him.



Robert - Greenslopes
09/04/2021



Brent always looks after me very well. He is the reason I continue to shop with Empire



Gary - Bromelton
02/04/2021



Sales staff are always friendly and helpful. They go above and beyond to make sure you get what is needed. Price is good value. Stock is promptly available. Would recommend to anyone wanting value for money without any sacrifice in service.



Petrina - Burpengary
31/03/2021



Maraea was fantastic to deal with, came out to school to measure up and gave us ideas. Prompt delivery and installation. thank you :)



Barry - Currajong
30/03/2021



The staff were amazing very friendly and helpful.



Amanda & Ian - Kirwan
26/03/2021



Brett the salesperson was exceptional very accommodating and cheerful his advice at the store and the office measure up was greatly appreciated.



Neil - North Maclean
26/03/2021



Great sales person and despatch person.



Peter - Glebe
24/03/2021



I appreciated the 2 delivery gentlemen who had a respectful sense of humor, were polite and nothing seemed to be a problem for them (definitely great ambassadors for your company). Thank you



Corbin - Mt Louisa
23/03/2021



service was amazing and simple I called with a question was offered to come in and have a look at the product and was shown a few other options in different sizes was also shown around show room which i enjoyed and set up a future purchase



Karen - Fairfield
22/03/2021



Chris was extremely cheery and helpful. Great service thanks Chris.



Rob - New Farm
22/03/2021



Tom was brilliant to deal with - friendly, fast & efficient!



Carol - Many West
19/03/2021



Emma made the ordering easy, she was prompt in her replies and focussed on getting everything right for us. The result is brilliant.



Niloo - Charters Towers
18/03/2021



Staff at Townsville are amazing sales and delivery both are fantastic, helpful and professional.



Fiona - Ipswich
17/03/2021



Brent is always prompt with contact and provides great service



Megan - Airds
15/03/2021



Daniel was incredibly helpful--did a visit to my worksite and helped me organise, select my furniture. I am very happy with it all. Thank you to Empire and Daniel



Anita - Springfield Lakes
10/03/2021



Delivery arrangements were greatly appreciated.



John - Beverly Hills
09/03/2021



Empire are easy to do business with. Quality product and quick service.



Judith - Dutton Park
08/03/2021



Overall I was very Happy with my FIling cabinets the helpful gentleman who helped me and the Delivery was Excellent in Fact I’m coming back next week to hopefully buy a hutch for my Desk πŸ€—




Paul - Ormeau
04/03/2021



Top service, from Rachael and install guys, good job





Peter - Limpinwood
03/03/2021



A pleasant, pressure free sale. I wouldn't know where to begin to find any faults with this transaction. The pickup area is a bit poky and confusing but that's not a staff problem.





Heath - GCMC
01/03/2021



I would like to give special thanks to Rachel Mills from the Gold Coast showroom for her help and assistance throughout the project. She engaged directly with our designer and genuinely took a personal interest in achieving the result we wanted, so she is to be commended. We would not have enjoyed such a positive end result without her involvement.





Melanie - Mooloolaba State School
26/02/2021



just a little bit of feedback on your delivery drivers - the last few times they've been here, they've been fantastic! They are so obliging and more than happy to deliver all the furniture directly to the classrooms (up stairwells etc) for us which is awesome!! It is very much appreciated when we get nice, happy people willing to do their jobs with a smile on their face - not always the way unfortunately!





Lisa - Coolangatta
26/02/2021



The product is better than I anticipated and the delivery service was 10/10 - highly recommend Empire Office Furniture





Tania - Enoggera
25/02/2021



Arianne and her colleague (who organised the chair) were both knowledgeable and helpful. They made the process easy for me. The installation men were both excellent and helpful. I really found the teams to be excellent.





Robyn - Nambour
24/02/2021



VERY PROFESSIONAL BUSINESS TO DEAL WITH





Julie - City East
22/02/2021



thanks team to the quick response from my initial enquiry through to the delivery of our orders.





Graham - Meadowbrook
19/02/2021



Very polite & efficient staff to deal with:-)





Belinda - Wahroonga
18/02/2021



Thank you, very happy





Rita - Westcourt
16/02/2021



Friendly helpful staff.





Georgie - East Ballina
16/02/2021



Thank you to the staff I contacted. Very friendly, efficient service. Made my purchasing experience easy and enjoyable. Georgie





Kate - Birtinya
15/02/2021



Great service and an extremely easy process to order our required stock. We will be more than happy to purchase from our local Empire again.





Scott - Manly West
09/02/2021



Got stuffed around by officeworks, wish I had come to empire 1st.





Jasmine - Yeppoon
05/02/2021



Keep up the great work.





Karyn - Parkridge
03/02/2021



competitive price and good sales support





Sue - Taigum
03/02/2021



Excellent service and good price





Geebung Special School - Brisbane
02/02/2021



Many thanks for organising the above furniture order. The classroom looks fabulous and all the different colours work really well in the room. Can I also make mention that your delivery driver and helper were so pleasant and accommodating. It was a very welcome change to have such pleasant men delivering to the school.





Julie - Spring Hill
01/02/2021



All staff I spoke to were very courteous and professional





Nat - Wavell Heights
29/01/2021



Fabulous, The furniture install went well yesterday. You have a fantastic group of installers, they are a pleasure to deal with every time. Great sense of humour and very accommodating, nothing is too much of a bother. I really appreciate the entire Virginia team, you are wonderful to deal with.





Jan - Garbutt
28/01/2021



Staff were very friendly and helpful.





Rikki-Lee - Regents Park
26/01/2021



quick pick up, great products





Morgan - West End
25/01/2021



Great Service! Good communication, and prompt responses.





Elaine - Parkinson
24/01/2021



Delivery drivers, friendly, helpful and on time - good people skills





Tanya - Virginia
22/01/2021



I received very attentive service and was provided with a thorough solution for our business requirements. The staff were great and a pleasure doing business.





Chris - Mackay
21/01/2021



Install guys were great





Penelope - Sydney
21/01/2021



Great service





Peter - South Brisbane
19/01/2021



great service as usual





Angela - Arana Hills
19/01/2021



Great service all round.





Tammy - Mount Isa
15/01/2021



Your employee Alisha was wonderful - nothing too hard for her. She even onsold other items without realising. She always get back to you and follows up within a reasonable time frame.





Justin - Sippy Downs
13/01/2021



James was great, helped me try some chairs, and explained the operation of each.





Martin - Brisbane
12/01/2021



very helpful staff, when one store was closed over xmas another store made contact and got the sale through promptly thank you for all your help, Shoaib at virginia





Steven - Moorooka
11/01/2021



Help from Tim getting the metal back rest bar inserted appreciated (Rocklea)





Paul - Mount Louisa
11/01/2021



Very easy online ordering and pickup service. Thankyou.





Lauren - Sherwood
24/12/2020



The whole process was fantastic, from sales to organising delivery to the delivery and installation themselves. Price was good as well.





Katie - Balmain
22/12/2020



Justine gave us great customer service again.





Simon - South Brisbane
21/12/2020



I'd like to thank Phillip Pappas from the Woolloongabba store for the excellent advice and service.





Sue - Carbrook
21/12/2020



Service and communication was excellent. Two Very polite and helpful young men to assembly and install thankyou





Samantha - North Lakes
18/12/2020



A great experience. Would recommend Empire to all my colleagues, family and friends.





Damian - Balmoral
18/12/2020



Excellent sales person. Friendly. Efficient.





Elly - Inala
16/12/2020



Always a pleasure to deal with.





David - Calamvale
14/12/2020



Sales team were great - very good communication. Collection at Rocklea was easy.





Robert - Greenslopes
14/12/2020



I like purchasing from Empire - good people and good advice. Brent is a fabulous resource for problem solving in an economical manner





Bruce - Tarragindi
12/12/2020



Exceptional service and friendly experience. David was a great help and the repair was both quicker and cheaper than what I expected.





Vicki - Sydney
11/12/2020



Excellent customer service and products. Highly recommend.





Karen - Cairns
09/12/2020



customer service is excellent





Robert - Yatala
08/12/2020



It was a pleasure dealing with Lesley





Veronica - Oran Park
03/12/2020



Fantastic sales team extremely professional even hand delivered products and brochures from branch manager which was fantastic customer service. Gentlemen who delivered the tables was extremely helpful and friendly who took them to the location in school. Fantastic customer service all round and prompt delivery.





Cathie - The Range
02/12/2020



Chris is always a pleasure to deal with





Samantha - Capalaba
30/11/2020



I ordered on a Saturday. Your staff rang me later that morning to confirm my order and delivery information. I then received a couple of emails regarding delivery. Terrific customer service, will definitely buy from Empire again.





Andre - Ryde
30/11/2020



Great communication





Melanie - Varsity Lakes
27/11/2020



Very helpful, friendly team.





Phil - Graceville
25/11/2020



Sarah Broadhurst was excellent at finding the right office chair for me. 10/10 :)





Kim - The Leap
24/11/2020



Lovely service and they even put my item in the car for me. I will certainly shop there again.





Grant - Nambour
23/11/2020



Very impressed with the service, thank you.





Mark - Marsden
21/11/2020



Very happy with purchase and service. Some issues with supply were dealt with promptly.





Rob - The Range
20/11/2020



The Empire Staff at Rocky are really good





Dave - Caboolture
17/11/2020



Thank you so much for your help. Always a pleasure working with you





Ingrid - Buderim
17/11/2020



Top notch service, extremely helpful staff, went out of their way to meet our specific criteria and needs. Would highly recommend.





Greg - West End
16/11/2020



Monique was very helpful and polite. Fantastic customer service.





Sarah - Rockhampton
12/11/2020



Always easy to deal with and have a great range to choose from.





Danielle - Southport
11/11/2020



friendly service with a smile





Maria - Chermside
10/11/2020



Your customer service from enquiry to installation was on point. The team turned around an extremely bad experience with Officeworks online to a completely opposite one with Empire. I have no hesitation recommending Empire to family and friends.





Ray - Chapel Hill
10/11/2020



Very responsive to our queries and delivered as promised. Quality product at fair price.





Lisa - Beenleigh
10/11/2020



Always prompt with enquiries and happy to help meet a deadline with alternative items that are similar to the requested item.





Jake - South Melbourne
4/11/2020



Thanks to Adam and the install team - good work and kept us in touch for delivery





Allison - Rouse Hill
3/11/2020



Very happy with communication and product





Nick - Lidcombe
29/10/2020



I would just like to provide some positive feedback that I found one of your staff extremely helpful and friendly. I dealt with Michael Farmakis over the phone to make a purchase as I was having some difficulties with the online ordering system. Michael was very professional and helpful throughout the process, and would like to commend him for his excellent customer service. My dealings with Michael would certainly lead me to recommend Empire Furniture to colleagues and other business partners. Thanks and well done again Michael





Stefan - Milton
29/10/2020



A big thank you to your sales and installation team. The whole process was easy. A competitive price and the furniture looks great. Highly recommend you guys!





Trish - Acacia Ridge
26/10/2020



Always a pleasant experience :)





Jacqueline - Bowen Hills
20/10/2020



Fantastic communication and service from all staff. Thank you.





Nicole - Narooma
15/10/2020



The delivery and installation was very prompt, professional and curteous





Sharon - Tamborine Mountain
15/10/2020



Great service, we are looking at getting more chairs very soon. Would recommend your place to others





Danny - Nambour
14/10/2020



James was awesome, he showed me every chair in the shop in order to find the right one! He even personally delivered and assembled. So impressed!





Bobbie - Parkhurst
13/10/2020



friendly, helpful service





Tenille - Mackay
12/10/2020



Mackay Branch is always a pleasure to deal with.





Shelley - Chermside
09/10/2020



Such a fabulous team. Went the extra mile from design advice through to installation, outstanding customer service, range and value.





Jenny - Mackay MC
09/10/2020



Obtaining a quote was very fast, and they had they product I wanted in store so I did not have to wait to collect





Leonie - Nerang
08/10/2020



Rachel has been lovely to deal with very efficient and friendly





Kaylee - Cleveland
08/10/2020



Process was very easy from start to finish. Was particularly impressed by your delivery guys. Very polite and friendly.





Sam - Bald Hills
08/10/2020



The sales staff member who assisted me was very helpful and polite. It was good to be able to try chairs out in the showroom. Prompt delivery.





Sarah - Pallarenda
29/09/2020



Great service with friendly staff, thanks.





Robert - Carina
28/09/2020



HI Arianne: Just wanted to say how blown away I am by the customer service you and Empire have provided. I am talking you guys up hugely as it's so great to experience such great services.. When I'm next in the market to buy I will be coming to you. Thank you very much.





Elizabeth - Mansfield
28/09/2020



Great customer service. Have already recommended Empire to friends.





Robert - Parramatta
28/09/2020



Impressive Range





Graesan - Toowong
28/09/2020



Great customer service





Debra - Lutwyche
28/09/2020



Thank you for the prompt communication, delivery and installation. Fantastic!





Danielle - Toowong
23/09/2020



Lauren was awesome to deal with. Made the whole process really easy. The two people that came to install were so lovely and had it completed quickly. Very happy with service from beginning to end.





Julie - Southport
23/09/2020



Very friendly and helpful staff





Cheree - Cobbitty
23/09/2020



The whole process from purchasing to delivery was smooth





Kerry - North St Marys
23/09/2020



The 2 young fellas were very pleasant and delivered right to my office using our lift.





Susan - Mascot
21/09/2020



The dream team at Lidcome are just that! So easy to work with and professional. I wont go anywhere else for my office fitout requirements - nationwide.





Leanne - Cooroibah
21/09/2020



Thanks for your great service to get part of our delivery to us in time.





Megan - Northgate
18/09/2020



Good location, good selection and good price





Tanya - Townsville
17/09/2020



prompt replys, excellent communication and good delivery and service





Sasha - Forest Lake
16/09/2020



Great range and service. Thanks.





Indrani - Highgate Hill
15/09/2020



Appreciated the contact person giving me approx delivery times well in advance to allow us to make the necessary arrangements with our work managers to stay at home.



David - Upper Coomera
14/09/2020


Staff where extremely helpful and knowledgeable





Luna - Camp Hill
14/09/2020



Tasman was absolutely lovely and very helpful with my order. She gave us tonnes of options and went out of her way to explain many things to us.



Kerry - Loganholme
14/09/2020



Delivery drivers were helpful and efficient.



Dominy - Yeronga
10/09/2020


The service at Wooloongabba was great. I took a chair home in a box, couldn't put it together and when I brought it back they put it together in less than 5 mins and sent me on my way. Very helpful.





Kirsty - Logan Central
9/09/2020



Emma has been an absolute pleasure to liaise and deal with, through the whole process of purchasing the furniture, plus guidance of selecting the appropriate items.



Ray & Rhonda - Port Douglas
8/09/2020


Deeanne was simply fantastic and a credit to the company





Danielle - Springfield
8/09/2020



Shelley was just wonderful. She provided us with our quote so quickly and organised our order immediately. The gentlemen who delivered and installed were absolute gentlemen. Thank-you to you all.



Nathan - Noosa Heads
8/09/2020


All good. Fast and easy. Thank you!





Matthew - Lakemba
31/08/2020


Your delivery and installation crew are very professional and your sales team are great to deal with.





Lyn - Ferny Grove
28/08/2020



Always kept us informed as to the status of our purchase.



David - Newport
24/08/2020


great service great sales person great delivery all good





Katrina - Cannon Hill
21/08/2020



Excellent delivery service



Grant - Wyong
18/08/2020


The School has been impressed with the quality of the products and the range available





Isabell - Rockhampton
17/08/2020



Chris and the team at Empire Rockhampton are always a pleasure to deal with - awesome service!



Evelyn - Ingham
17/08/2020



they go above and beyond for their customers just terrific service



Amy - Mooloolah Valley
13/08/2020



Fantastic help from telephone support staff.



Luke - Grffin
13/08/2020


Excellent customer service and great prices!





Kitty - Toowong
13/08/2020


I am extremely satisfied with the professionalism of Sean Morgenbesser, at Woolloongabba, who assisted me with my purchase. When the products were held up from the supplier, he updated me regularly by email with the progress. This allowed me to keep my boss informed.



Hema - Westmead
10/08/2020


Very good quality.. comfortable!



Kirsten - Brisbane
7/08/2020


Custom order desk was made exactly as requested and installed quickly. Would recommend installation service.



Brett - Chermside
7/08/2020


Great service assisting with offering assembly and calls from Empire informing of order/delivery date





Sam - Milton
6/08/2020


Great online and delivery + assembly service





Lisa - Hay Point
4/08/2020


Staff are friendly to deal with and prompt reply/delivery



Geoff - Sunnybank Hills
3/08/2020


We really appreciated the quick responses to our inquiries and the positive way you met our needs.





Jo-Anne - Taigum
1/08/2020


Friendly quick service



Carolyn - Milton
26/07/2020


very helpful service. will shop with you again



Bonny - Cloncurry
24/07/2020


The service was above and beyond.



Jemmah - North Lakes
23/07/2020


Fantastic service, quick delivery from time of purchase and the delivery was really quick and non-disruptive to our small office. Thank you for a great product!!



Michael - Underwood
22/07/2020


Absolutely stellar service from Ranganai at the Woolloongabba Store - total legend, five star service.





Shirley - South Brisbane
22/07/2020


Great service from Darren Thorpe and the installation team.



Judy - Coolum Beach
21/07/2020


Helpful, friendly staff



Judy - Ipswich
21/07/2020


Very professional and helpful delivery drivers.



Peter - Annandale
17/07/2020


Staff were great to deal with, always greet you with a smile, really good knowledge of their products.





Donna - Upper Coomera
17/07/2020


Really happy with the products.



Wayne - South Melbourne
15/07/2020


Couldn't be happier with the team from end to end - the furniture was assembled on site and installed as instructed, and the quality of the furniture is fantastic for the price point. Thanks team!





Cherisse - Bingara
13/07/2020


The hand santiser units we purchased were exactly what we required for our offices. The sales person I dealt with was very good.



Roz - Brisbane
13/07/2020


Thank you for your help, really appreciated. :)



Lyn - Upper Mount Gravatt
10/07/2020


The sales member Phillip Pappas was exception and extremely helpful - the after sales follow up for our order (some still coming) was exceptional



Trent - Brisbane
10/07/2020


Great sales and fast install.





Adrian - Brisbane
6/07/2020


The sales staff were very patient and extremely helpful





Lauren - Gold Coast MC
3/07/2020


Fantastic service from the Sales team and the delivery guys. Friendly staff who went above and beyond to assist, with a really quick turn around.



Kenneth - Yeronga
30/06/2020


Excellent assistance and guidance from Sean @ Empire Woolloongabba





Pavlina - Windang
30/06/2020



Daniel Lorenzini made dealing with you so much easier his response to my emails and service are outstanding








Greg - Bracken Ridge
29/06/2020


Chose Empire for quality, good price, warranty assurance, convenience





Chris - Brisbane
26/06/2020


wonderful service, thank you





Jim - Burleigh Heads
24/06/2020


Great service. Delivery on time. Efficient staff. Recommended





Desley - Heatley
24/06/2020


The service, items and delivery were all fantastic standard. Thank you so much! Clear communication was also really appreciated. Shout out to Brent McFadden who was our great sales rep and also to Rex P. and Tristian P. who went above and beyond for delivery. Thank you!








Wayne - Bundaberg
18/06/2020


The Warana Branch have been very helpful



Kristine - Berserker
18/06/2020


The Service from Jo-Anne was amazing and she is a credit to your company





Leigh - Cranbrook
17/06/2020


Brett was great during the transaction. Will definitely be back to see him again for our office furniture needs





Paul - Pinkenba
17/06/2020


Very helpful staff at Woollongabba & Virginia stores





Angela - Banyo
17/06/2020


Empire has fitted out our office completely over the years. We have had experiences with the old outlet store, the new outlet store, the Woolloongabba store and Virginia over the past 11 years and you are our go-to team for sturdy, functional, reasonably prices office furniture that lasts.





Nicky - Wacol
14/06/2020


Excellent service and everyone has been a pleasure to deal with.





Joannah - Ipswich
11/06/2020


Happy with quickness of order and promptness and politeness of delivery men



Caitlin - Ipswich
11/06/2020


The service, items and delivery were all fantastic standard. Thank you so much! Clear communication was also really appreciated. Shout out to Brent McFadden who was our great sales rep and also to Rex P. and Tristian P. who went above and beyond for delivery. Thank you!





Louise - Lurnea
9/06/2020


Found the chairs via an internet search but phoned for a quote. Lyn was so helpful. When the chairs arrived and we were absolutely thrilled with the quality and look of the chairs. Thank you for our new meeting room chairs.





Donna - Toowoomba
9/06/2020


Empire is the company we go to first for my work needs because they always look after us so well. The sales people are so helpful and patient with me which is why I recommend Empire to my family and friends. My sister and I purchased our personal work from home chairs from Empire my team leaders work from home chair from Empire because of your range and great service. Keep up the good work. Thank you.



Alison - Shalvey
9/06/2020


Excellent communication from initial enquiry, to quote, to despatch, delivery and installation



Anna - Surfers Paradise
8/06/2020


Rachael Mills has been extremely helpful and patient



Sandra - Charmhaven
6/06/2020


Fast, efficient service and delivery! Thank you.



Vivian - New Farm
5/06/2020


Great customer service from knowledgeable staff



Sean - Southport
3/06/2020


Friendly, knowledgeable staff was a big key to the purchase, Rachel Mills was excellent.



Deaken - Moorebank
1/06/2020


Justine was awesome to work with excellent service



Carmen - Cardwell
1/06/2020


Very prompt, helpful and professional



Aidia - Runcorn
28/05/2020


Very good service



Matt - Newstead
27/05/2020


Happy with product, price and service 10/10



Mikala - Munruben
26/05/2020


Originally only came to Empire because other stores were out of stock but it was so helpful to talk to someone who knew what they were talking about and explain how to correctly set up a chair.



Paul - Wulguru
25/05/2020


I liked the way I was greeted soon after arrival with an option to accept assistance when I needed it. I had one chair in mind, but was provided a similar one I had not considered.



Julie - Hendra
25/05/2020


Fantastic pre-sale service. The representative went out of their way to locate a non popular office chair. Thank you.



Casandra - Brendale
25/05/2020


Was extremely happy with the service that was provided. Even though COVID impacted the delivery time frame I was continuously updated on the status of my order and appreciated everything that Lauren did to make things run as smoothly as they could.



Dr.Kelly - Carina
25/05/2020


Professional, friendly staff. Great selection of products. Only difficulty was making my choice!



Tony - Hyde Park
14/05/2020


The Townsville team are awesome!! 10/10!! Customer service is everything. Thanks Doug, Deanne and Mischa



Maree - Manly
13/05/2020


Emma was very informative with regard to our purchase. She made the process a lot easier and we were able to walk out with our boxed purchased product and did not have to wait for a backorder which is brilliant.



Ole - Mackay
11/05/2020


As a long time customer with Empire, I have always received both a personal and friendly, but professional service and consideration.



Robert - Coorparoo
8/05/2020


All round excellent!



Verity - Yeronga
8/05/2020


Loved how efficient and easy my purchase was. My query was answered promptly by your sales team and the delivery process was fast with great communication the whole way through. I've already recommended you to a friend!



Linda - Annerley
4/05/2020


The sale was easy, had help to choose the correct chair for me, assembled while the transaction took place. Fantastic service from Eddie. Thank you πŸ™Œ



Sharlene - Brisbane
1/05/2020


Empire produce/provide high quality products at a good price. Their customer service is great.



Chris - Walkerston
19/04/2020


Pleasure to deal with. Arrived as per quoted timeframe.



Stephen - Garbutt
17/04/2020


Great customer service in very trying times



Belinda - Deagon
17/04/2020


I made an on-line purchase and followed up with a query regarding timeframes for the item to be available. I received a very prompt response to my query and the item was available within a few days. Excellent service.



Ann - Auburn
16/04/2020


Great customer service, happy with my purchases



Shane - Newtown
16/04/2020


Excellent service on the phone & in store. Very helpful staff & good range in store to test. Highly recommend.



Rachel - Kalinga
16/04/2020


Great service from the team at Virginia who realized it might be quicker for me to pick up from the store than wait for delivery over Easter.



Cassie - Pine Mountain
16/04/2020


The range of office chairs was fantastic. Sales staff were informed and thorough. Service staff also assisted with my enquiry to get the right solution for me . Very impressed with service and love my new office chair