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 | Julie - Fortitude Valley 21/05/2020 |
| We are so very happy with the finished product. The installation team did a fantastic job, couldn’t believe how quickly they were able to get everything together and looking so complete. |
| Roseanne - Spring Farm 19/04/2020 |
| Making this working from home much more comfortable. Thank you! |
 | Shane - Newtown 16/04/2020 |
| Excellent service on the phone & in store. Very helpful staff & good range in store to test. Highly recommend. |
| Samuel - Carseldine 16/04/2020 |
| Great service from start to finish, and an excellent product too. |
| Brett - Palm Beach 9/04/2020 |
| Would like to thank Phil whom I bought a desk and chair off for home. He was really helpful and accommodating. Made everything a breeze for me. |
| Wendy - Balmain 01/04/2020 |
| I just wanted to convey my thanks to Lyn from your Lidcombe store. I needed to set up my kids to learn from home for however long and Lyn was so helpful in picking out the right furniture to turn our study into a classroom. So far so good ! |
| Dale - Nundah 24/03/2020 |
| Thanks so much to Glenn for helping me deck out my home office. Really happy with the chair and furniture I went with. Nothing was too much for Glenn. |
| Richard - Stones Corner 6/03/2020 |
| Just a quick note to say how impressed i have been with Empire with your fitout. The quality of work is excellent so far and the installers are a very helpful polite bunch of lads, our guys on site are very happy with them. |
| Graham - Sunshine Coast 25/02/2020 |
| We were very happy with the delivery and install as well as Jame' customer service for someone new to the company. |
| John - Parkridge 21/01/2020 |
| The sales people were brilliant and the same goes for the delivery people, happy, friendly and couldn't do enough for you, I would highly recommend Empire to anyone. |
| David - Wynnum 20/01/2020 |
| Very appreciative of the 'customer focussed' service by both sales and delivery and assembly team. An A1 service. |
| Jodie - Townsville 09/01/2020 |
| Doug and Deanne in Townsville made the process of buying from out of town so easy. Delivery was quick and I'm loving my new desk. |
| Kerrie - Burwood 10/12/2019 |
| The entire process from design through quoting and installations was seamless |
| Laura - Sydney 4/12/2019 |
| Love the assembly option! Really affordable. Always worth an extra few dollars to have the piece of furniture constructed correctly for us. Thank you. |
| Melissa - Airds 3/12/2019 | |
| We have purchased a number of items this year and will be continuing with the refurb of our school next year. Daniel supporting us has been fantastic. |
| Lourdes - Logan Central 21/11/2019 | |
| Great communication and updates on status from Brent McFadden. Thank you :0) |
| Jo - Rockhampton 7/11/2019 | |
| The office staff were very prompt and extremly polite and helpful. I was looked after extremley well and would recommend them every day of the week. |
| Jill - Pinkenba 1/11/2019 |
| Lauren was fantastic. The boys who delivered were great. Thank you !!! |
| Amanda - Townsville 29/10/2019 |
| Very quick service, delivery was within an hour of sending thorugh purchase order. |
| Patricia - Seven Hills 28/10/2019 |
| We are repeat customers because the service is exceptional and was super efficient. Thanks ! |
| Kellie - Aitkenvale 2/10/2019 |
| Deanne served me, she was knowledgeable and friendly so made the process easy for us. |
| Kim - Moorooka 1/10/2019 |
| Friendly helpful staff, from sales to dispatch and the loading area. These days, so refreshing to experience. |
| Belinda - Northbridge 18/09/2019 |
completely brilliant service and products. thank you Michael, Bradley and installers |
| Eileen - Burpengary 13/09/2019 |
| Thanks to the friendly staff who went the extra mile to help. Nothing was too much. |
| Shannon - Sunshine Coast 2/09/2019 |
| Thank you for all your time and assistance with ordering and delivery of all our furniture. It has been a pleasure dealing with you. |
| Emilia - Woolloongabba 12/08/2019 |
| I just wanted to convey our thanks for the great work done by Trevor and his team in ensuring that the delivery and installation of our desks were completed in a timely manner. Thank you. |
| Jodie - Barcaldine 26/07/2019 |
| The service is amazing. We were in discussions with Rockhampton office and Chris was in constant contact to ensure we received everything that we wanted and needed. Even double checking our order to make sure we wanted those items. Very happy. |
| Mandy - Brisbane 30/08/2017 |
I would just like to say that it was an absolute pleasure dealing with Empire, the team was exceptional. Anthony in sales was extremely helpful, through my many changes, he was always polite and prompt. Melanie who organised the delivery was helpful.
| Larnie - Cleveland 18/09/2017 |
I found the service from the start fantastic, Jason was friendly and efficient and always prompt at replying to my questions. Delivery and assembly was also efficient, with friendly staff. Thank you, we will use your company again!
| Janelle - Brisbane 15/10/2017 |
Josh was so professional. I don't usually take the time to respond to survey's as work simply gets in the way, but your efficiencies last week allowed for my day to flow on seamlessly, I had to let you/someone at your end know that your service was very much appreciated.
| Anne - Riverstone 16/10/2017 |
Charlotte is a fantastic front person for your business and is of great value in your sales and after sales service! She’s friendly, knowledgeable, very polite and goes the extra mile while giving the impression that nothing is too much trouble for her.
| Kerry - Bellbowrie 17/10/2017 |
Delivery team did an excellent unpacking/installation of the desks. One desk was missing some fasteners, was returned to warehouse and promptly replaced and installed two days later. Whilst we choose Empire on price, we were subsequently impressed by the service.
| Heath - Garbutt 20/10/2017 |
The salesman Tony went out of his way to help me, even to the point of helping me fit my purchases in the back of my ute. Nothing was too much problem. That's what I like. Keep it up and I will keep coming back
| Craig - Brendale 17/10/2018 |
Karen and Sarah are very professional and are always available to answer questions when needed. They are both a delight to deal with. Thanks.
NCR15 for invoice# WG123456 |  |
Hi <name>,
This to acknowledge your incomplete / non-compliant delivery has been logged in our system and is being actioned.
A member of our despatch department will be in contact within 1 business day.
The details are as follows:
Reference: NCR15
Invoice: WG12345
Customer Code: ABC123
Customer contact: James Kenny
Sales Person: Lauren Wilson
Delivery team: Ross & Thiago
Issue summary: Damaged / Faulty Product
Non-complaint goods left on site?: Yes
If you have any queries please reply to this email or contact us on 07 3717 8189
