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 | Kanagaraj - Homebush 18/10/2021 |
| Great customer service and great product. Very much interested in buying more stuff from Empire. |
| Daniel - West End 16/10/2021 |
| Just a fantastic experience. Great range, great showroom, staff super knowledgeable, organised system for delivery, really appreciated the follow up call after delivery. Honestly will recommend Empire to others. Cheers |
 | Lynne - Regents Park 07/10/21 |
| Really nice staff in all areas. Great range of products to suit all budgets. Highly recommended and will definitely visit again. |
| John - Carseldine 07/10/2021 |
| Great products and helpful service from in-store staff over three visits. On delivery the delivery men were polite, skilled and quick. Five Stars all the way!! |
| Jenny - Oxley 15/09/21 | |
| I contacted 3 stores, Rocklea, Woolloongabba & Southport, the staff in all stores were very helpful. |
| Joanne - Kangaroo Point 13/09/21 | |
| Appreciate the value for money - the products are excellent quality! |
| Phil - Palm Beach 30/09/2021 |
| We are returning customers, and were impressed with the service and range we were offered. The sales person we dealt with was helpful and responsive. We'll buy from Empire again! |
| Col - Milton 03/09/2021 |
| Excellent communication during the whole purchasing/supply/installation process and also the quality of the products |
| Edward - Wilston 26/08/2021 |
| Service at the showroom was excellent - Thanks Chris. The product was just what I was looking for, and great value for money. The two guys that delivered and installed my office furniture also provided a quick and efficient service. Thank you. |
| Ronan - Labrador 18/08/2021 |
| The Staff were so supportive for everything we needed and it was a pleasure to shop there |
| David - Croydon 06/08/2021 |
| The survey only allows one response per question. I’d like to add great range of quality products at competitive prices. Also the sales people at Lidcombe are great! Very helpful and willing to organise orders. |
| Brad - Morayfield 02/08/2021 |
| I was looking for a specific office product at a reasonable price. Empire ticked the boxes others couldn't. Quality of product is excellent - MUCH better than the competitors. Service was exceptional and personal. I'll be back! |
| David - Woolloomooloo 22/07/2021 |
| Great service and a great range of products - at good prices! |
| Errol - Rockhampton 09/07/2021 |
| The whole process of dealing with Empire is trouble free. All staff members encountered were well informed, courteous and helpful. Prices are very reasonable. |
| Owen - Mackay 09/07/2021 | |
| The installation men were EXCELLENT. Very friendly and a great efficient and professional service. They even cleaned up after themselves. They are a credit to your business. |
| Amanda - Kallangur 06/07/21 |
| Everyone I spoke to was helpful and friendly. Website was easy to use. Customer service on the day of pick up was exceptional. |
| Sonia - Sunnybank 01/07/21 | |
| Thank you Reannon, you provided us with great service and arranged for the item to be ready asap. We really appreciate your support and highly recommend Empire. |
| Peter - Southport 24/06/2021 | |
| Just excellent service and products as always.....consistency is a good thing in business |
| Matthew - Morningside 23/06/2021 |
| The team did a terrific job yesterday. It has been a pleasure to deal with Empire furniture. I will recommend you guys for the other operations that we set up |
| Kaylene - Aitkenvale 21/06/21 |
| Empire staff are always easy to work with and they go above and beyond with their customer service. |
| Matt - Wacol 16/06/2021 |
| Hi Tom We have finally completed the furniture installation at Wacol last week after almost 2 months of planning and scheduling. I would like to thank both yourself and the Empire build crew for your excellent advice, especially of furniture models and delivery of items for this project. Your advice and feedback on selections and availability of stock was wonderful and helped deliver a project that that had several obstacles due to room size restrictions, time scheduling and furniture/staff availability. |
| Julie - Kenmore 01/06/21 |
| excellent customer service over the phone. great problem solving. Friendly, fast and professional delivery and installation. |
| Peter - Pacific Paradise 24/05/2021 | |
| The service was excellent . No pressure. The availablity of custome built item. The delivery time ahead of schedule. The professional delivery and assembly with packing removed. An Australian company. All well done. |
| Linda - Yeerongpilly 21/05/21 |
| Another great experience with Empire Furniture, great communication and a friendly and helpful delivery team - thank you |
| Shana - Garbutt 12/05/21 |
| Awesome company, amazing prices and gorgeous office furniture. Brett from the Townsville store is very helpful and amazing to correspond with |
| David - Bulimba 05/05/2021 | |
| Tom and also Linda and Ariana were lovely to deal with. They made our purchases really easy. Great staff you have. Tom took extra special time to show us different things. |
| Phillip - Garbutt 04/05/2021 | |
| Always a pleasure to deal with the Townsville team, they're simply brilliant in all areas of service. |
| Mandy - Brisbane 30/08/2017 |
I would just like to say that it was an absolute pleasure dealing with Empire, the team was exceptional. Anthony in sales was extremely helpful, through my many changes, he was always polite and prompt. Melanie who organised the delivery was helpful.
| Larnie - Cleveland 18/09/2017 |
I found the service from the start fantastic, Jason was friendly and efficient and always prompt at replying to my questions. Delivery and assembly was also efficient, with friendly staff. Thank you, we will use your company again!
| Janelle - Brisbane 15/10/2017 |
Josh was so professional. I don't usually take the time to respond to survey's as work simply gets in the way, but your efficiencies last week allowed for my day to flow on seamlessly, I had to let you/someone at your end know that your service was very much appreciated.
| Anne - Riverstone 16/10/2017 |
Charlotte is a fantastic front person for your business and is of great value in your sales and after sales service! She’s friendly, knowledgeable, very polite and goes the extra mile while giving the impression that nothing is too much trouble for her.
| Kerry - Bellbowrie 17/10/2017 |
Delivery team did an excellent unpacking/installation of the desks. One desk was missing some fasteners, was returned to warehouse and promptly replaced and installed two days later. Whilst we choose Empire on price, we were subsequently impressed by the service.
| Heath - Garbutt 20/10/2017 |
The salesman Tony went out of his way to help me, even to the point of helping me fit my purchases in the back of my ute. Nothing was too much problem. That's what I like. Keep it up and I will keep coming back
| Craig - Brendale 17/10/2018 |
Karen and Sarah are very professional and are always available to answer questions when needed. They are both a delight to deal with. Thanks.
NCR15 for invoice# WG123456 |  |
Hi <name>,
This to acknowledge your incomplete / non-compliant delivery has been logged in our system and is being actioned.
A member of our despatch department will be in contact within 1 business day.
The details are as follows:
Reference: NCR15
Invoice: WG12345
Customer Code: ABC123
Customer contact: James Kenny
Sales Person: Lauren Wilson
Delivery team: Ross & Thiago
Issue summary: Damaged / Faulty Product
Non-complaint goods left on site?: Yes
If you have any queries please reply to this email or contact us on 07 3717 8189
