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 | Kirsten - Brisbane 7/08/2020 |
| Custom order desk was made exactly as requested and installed quickly. Would recommend installation service. |
| Michelle - Berserker 3/08/2020 |
| Customer service was excellent, the staff know their products well. |
 | Geoff - Sunnybank Hills 3/08/2020 |
| We really appreciated the quick responses to our inquiries and the positive way you met our needs. |
| Jemmah - North Lakes 23/07/2020 |
| Fantastic service, quick delivery from time of purchase and the delivery was really quick and non-disruptive to our small office. Thank you for a great product!! |
| Peter - Annandale 17/07/2020 |
| Staff were great to deal with, always greet you with a smile, really good knowledge of their products. |
| Wayne - South Melbourne 15/07/2020 |
| Couldn't be happier with the team from end to end - the furniture was assembled on site and installed as instructed, and the quality of the furniture is fantastic for the price point. Thanks team! |
| Eve - Yatala 13/07/2020 |
| Fast efficient service over the phone to order what we needed. Order was ready to be picked up straight away. |
| Ryan - Enoggera 10/07/2020 |
| The delivery guys could not have been more helpful and friendly. They are a credit to your team! Thanks so much again for providing such an efficient and professional service! |
| Lauren - Gold Coast MC 3/07/2020 |
| Fantastic service from the Sales team and the delivery guys. Friendly staff who went above and beyond to assist, with a really quick turn around. |
| Dawn - Caboolture 2/071/2020 |
| Just want to say that we couldn’t be happier with the in-store service. The guys who delivered our furniture were polite & on time. Thanks Empire, will definitely recommend your company. |
| Greg - Bracken Ridge 29/06/2020 |
| Chose Empire for quality, good price, warranty assurance, convenience |
| Angela - Banyo 17/06/2020 |
| Empire has fitted out our office completely over the years. We have had experiences with the old outlet store, the new outlet store, the Woolloongabba store and Virginia over the past 11 years and you are our go-to team for sturdy, functional, reasonably prices office furniture that lasts. |
| Chantal - Camp Hill 17/06/2020 |
| Really helpful staff in store, patient and well-informed. The delivery and installation team were efficient, friendly and well-organised. Very happy with the whole service and would highly recommend. |
| Donna - Toowoomba 09/06/2020 |
| Empire is the company we go to first for my work needs because they always look after us so well. The sales people are so helpful and patient with me which is why I recommend Empire to my family and friends. My sister and I purchased our personal work from home chairs from Empire my team leaders work from home chair from Empire because of your range and great service. Keep up the good work. Thank you. |
| Danielle - Marrickville 4/06/2020 |
| We have only had great service and furniture so far and we already have placed another order - this being our third now. |
| Natalie - Wavell Heights 2/06/2020 |
| Empire Virginia is an amazing branch to deal with, the staff are fantastic, pricing great and the service is always reliable. Well done team. Regards Natalie Wavell SHS |
| Sherryl - Boondall 1/06/2020 |
| Delivery guys were fantastic! Prompt, thorough and very pleasant. |
| Mikala - Munreben 26/05/2020 |
| Originally only came to Empire because other stores were out of stock but it was so helpful to talk to someone who knew what they were talking about and explain how to correctly set up a chair. |
| Paul - Wulguru 25/05/2020 | |
| I liked the way I was greeted soon after arrival with an option to accept assistance when I needed it. I had one chair in mind, but was provided a similar one I had not considered. |
| Dr. Kelly - Carina 25/05/2020 |
Professional, friendly staff. Great selection of products. Only difficulty was making my choice! |
| Julie - Hendra 25/05/2020 |
| Fantastic pre-sale service. The representative went out of their way to locate a non popular office chair. Thank you. |
| Julie - Fortitude Valley 21/05/2020 |
| We are so very happy with the finished product. The installation team did a fantastic job, couldn’t believe how quickly they were able to get everything together and looking so complete. |
| Verity Yeronga 8/05/2020 |
| Loved how efficient and easy my purchase was. My query was answered promptly by your sales team and the delivery process was fast with great communication the whole way through. I've already recommended you to a friend! |
| Roseanne - Spring Farm 19/04/2020 |
| Making this working from home much more comfortable. Thank you! |
| Shane - Newtown 16/04/2020 |
| Excellent service on the phone & in store. Very helpful staff & good range in store to test. Highly recommend. |
| Samuel - Carseldine 16/04/2020 |
| Great service from start to finish, and an excellent product too. |
| Brett - Palm Beach 9/04/2020 |
| Would like to thank Phil whom I bought a desk and chair off for home. He was really helpful and accommodating. Made everything a breeze for me. |
| Wendy - Balmain 01/04/2020 |
| I just wanted to convey my thanks to Lyn from your Lidcombe store. I needed to set up my kids to learn from home for however long and Lyn was so helpful in picking out the right furniture to turn our study into a classroom. So far so good ! |
| Dale - Nundah 24/03/2020 |
| Thanks so much to Glenn for helping me deck out my home office. Really happy with the chair and furniture I went with. Nothing was too much for Glenn. |
| Richard - Stones Corner 6/03/2020 |
| Just a quick note to say how impressed i have been with Empire with your fitout. The quality of work is excellent so far and the installers are a very helpful polite bunch of lads, our guys on site are very happy with them. |
| Graham - Sunshine Coast 25/02/2020 |
| We were very happy with the delivery and install as well as Jame' customer service for someone new to the company. |
| John - Parkridge 21/01/2020 | |
| The sales people were brilliant and the same goes for the delivery people, happy, friendly and couldn't do enough for you, I would highly recommend Empire to anyone. |
| David - Wynnum 20/01/2020 | |
| Very appreciative of the 'customer focussed' service by both sales and delivery and assembly team. An A1 service. |
| Jodie - Townsville 09/01/2020 |
| Doug and Deanne in Townsville made the process of buying from out of town so easy. Delivery was quick and I'm loving my new desk. |
| Mandy - Brisbane 30/08/2017 |
I would just like to say that it was an absolute pleasure dealing with Empire, the team was exceptional. Anthony in sales was extremely helpful, through my many changes, he was always polite and prompt. Melanie who organised the delivery was helpful.
| Larnie - Cleveland 18/09/2017 |
I found the service from the start fantastic, Jason was friendly and efficient and always prompt at replying to my questions. Delivery and assembly was also efficient, with friendly staff. Thank you, we will use your company again!
| Janelle - Brisbane 15/10/2017 |
Josh was so professional. I don't usually take the time to respond to survey's as work simply gets in the way, but your efficiencies last week allowed for my day to flow on seamlessly, I had to let you/someone at your end know that your service was very much appreciated.
| Anne - Riverstone 16/10/2017 |
Charlotte is a fantastic front person for your business and is of great value in your sales and after sales service! She’s friendly, knowledgeable, very polite and goes the extra mile while giving the impression that nothing is too much trouble for her.
| Kerry - Bellbowrie 17/10/2017 |
Delivery team did an excellent unpacking/installation of the desks. One desk was missing some fasteners, was returned to warehouse and promptly replaced and installed two days later. Whilst we choose Empire on price, we were subsequently impressed by the service.
| Heath - Garbutt 20/10/2017 |
The salesman Tony went out of his way to help me, even to the point of helping me fit my purchases in the back of my ute. Nothing was too much problem. That's what I like. Keep it up and I will keep coming back
| Craig - Brendale 17/10/2018 |
Karen and Sarah are very professional and are always available to answer questions when needed. They are both a delight to deal with. Thanks.
NCR15 for invoice# WG123456 |  |
Hi <name>,
This to acknowledge your incomplete / non-compliant delivery has been logged in our system and is being actioned.
A member of our despatch department will be in contact within 1 business day.
The details are as follows:
Reference: NCR15
Invoice: WG12345
Customer Code: ABC123
Customer contact: James Kenny
Sales Person: Lauren Wilson
Delivery team: Ross & Thiago
Issue summary: Damaged / Faulty Product
Non-complaint goods left on site?: Yes
If you have any queries please reply to this email or contact us on 07 3717 8189
