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 | John - Beaumont Hills 12/04/2021 | |
| Communication was excellent all staff were friendly and pleasant to deal with |
| Corbin - Mt Louisa 23/03/2021 |
| service was amazing and simple I called with a question was offered to come in and have a look at the product and was shown a few other options in different sizes was also shown around show room which i enjoyed and set up a future purchase |
| Adam - Birkdale 22/03/2021 | |
| Fantastic purchase experience - great customer service in communicating delivery timeframes and scheduling delivery and a very efficient delivery itself - not to mention, a fantastic product also! I will certainly be shopping here again! |
| John - Beverly Hills 09/03/2021 |
| Empire are easy to do business with. Quality product and quick service. |
 | Lisa - Coolangatta 26/02/21 |
| The product is better than I anticipated and the delivery service was 10/10 - highly recommend Empire Office Furniture |
| John - Fernvale 19/02/2021 |
| I was impressed with the sales person and further impressed with notification that my order was available to pick up and directions how and where to go to collect the item. Very impressed with the service. |
| Kate - Birtinya 15/02/21 |
| Great service and an extremely easy process to order our required stock. We will be more than happy to purchase from our local Empire again. |
| Kayla - Flinders View 03/02/21 |
| Service was excellent. A lot of time was spent to ensure my individual needs were met. |
| Tanya - Virginia 22/01/21 |
| I received very attentive service and was provided with a thorough solution for our business requirements. The staff were great and a pleasure doing business. |
| Loretta - Fairlight 18/01/21 |
| you guys were great at contacting me quickly after my purchase and keeping my updated on the delivery date |
| Ruth - Pelican Waters 08/01/2021 | ||
| Staff exceptionally helpful. Great service with a friendly manner. |
| Lauren - Sherwood 24/12/2020 | ||||
| The whole process was fantastic, from sales to organising delivery to the delivery and installation themselves. Price was good as well. |
| Sue - Carbrook 21/12/2020 | |||
| Service and communication was excellent. Two Very polite and helpful young men to assembly and install thankyou |
| Samantha - North Lakes 18/12/2020 | |||
| A great experience. Would recommend Empire to all my colleagues, family and friends. |
| Robert - Greenslopes 14/12/2020 | |
| I like purchasing from Empire - good people and good advice. Brent is a fabulous resource for problem solving in an economical manner |
| Veronica - Oran Park 03/12/2020 | |
| Fantastic sales team extremely professional even hand delivered products and brochures from branch manager which was fantastic customer service. Gentlemen who delivered the tables was extremely helpful and friendly who took them to the location in school. Fantastic customer service all round and prompt delivery. |
| Samantha - Capalaba 30/11/2020 | |
| I ordered on a Saturday. Your staff rang me later that morning to confirm my order and delivery information. I then received a couple of emails regarding delivery. Terrific customer service, will definitely buy from Empire again. |
| Kirstin - Murrarie 26/11/2020 | |
| I had already purchased an item and wanted to add another - Arianne handled this with no fuss. Delivery team were great - very friendly and helpful. The whole process was no issues. Great work. |
| Scott - Tingalpa 20/11/2020 | |
| It was very helpful to be able to view the options in your showroom at the Gabba. |
| Ingrid - Buderim 20/11/2020 | |
| Top notch service, extremely helpful staff, went out of their way to meet our specific criteria and needs. Would highly recommend. |
| Maria - Chermside 10/11/2020 | ||
| Your customer service from enquiry to installation was on point. The team turned around an extremely bad experience with Officeworks online to a completely opposite one with Empire. I have no hesitation recommending Empire to family and friends. |
| Stefan - Milton 29/10/2020 |
| A big thank you to your sales and installation team. The whole process was easy. A competitive price and the furniture looks great. Highly recommend you guys! |
| Jacqueline - Bowen Hills 20/10/2020 |
| Fantastic communication and service from all staff. Thank you. |
| Mandy - Brisbane 30/08/2017 |
I would just like to say that it was an absolute pleasure dealing with Empire, the team was exceptional. Anthony in sales was extremely helpful, through my many changes, he was always polite and prompt. Melanie who organised the delivery was helpful.
| Larnie - Cleveland 18/09/2017 |
I found the service from the start fantastic, Jason was friendly and efficient and always prompt at replying to my questions. Delivery and assembly was also efficient, with friendly staff. Thank you, we will use your company again!
| Janelle - Brisbane 15/10/2017 |
Josh was so professional. I don't usually take the time to respond to survey's as work simply gets in the way, but your efficiencies last week allowed for my day to flow on seamlessly, I had to let you/someone at your end know that your service was very much appreciated.
| Anne - Riverstone 16/10/2017 |
Charlotte is a fantastic front person for your business and is of great value in your sales and after sales service! She’s friendly, knowledgeable, very polite and goes the extra mile while giving the impression that nothing is too much trouble for her.
| Kerry - Bellbowrie 17/10/2017 |
Delivery team did an excellent unpacking/installation of the desks. One desk was missing some fasteners, was returned to warehouse and promptly replaced and installed two days later. Whilst we choose Empire on price, we were subsequently impressed by the service.
| Heath - Garbutt 20/10/2017 |
The salesman Tony went out of his way to help me, even to the point of helping me fit my purchases in the back of my ute. Nothing was too much problem. That's what I like. Keep it up and I will keep coming back
| Craig - Brendale 17/10/2018 |
Karen and Sarah are very professional and are always available to answer questions when needed. They are both a delight to deal with. Thanks.
NCR15 for invoice# WG123456 |  |
Hi <name>,
This to acknowledge your incomplete / non-compliant delivery has been logged in our system and is being actioned.
A member of our despatch department will be in contact within 1 business day.
The details are as follows:
Reference: NCR15
Invoice: WG12345
Customer Code: ABC123
Customer contact: James Kenny
Sales Person: Lauren Wilson
Delivery team: Ross & Thiago
Issue summary: Damaged / Faulty Product
Non-complaint goods left on site?: Yes
If you have any queries please reply to this email or contact us on 07 3717 8189
