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Shipping and Delivery

Delivery and Installation

Empire Office Furniture has a full in-house professional delivery and installation service available during standard business hours within a 50 km radius of each showroom (mainland locations only).

Any deliveries outside of the normal operational range of your nearest showroom (including all island locations) will incur additional delivery charges. Please contact your nearest store if you would like to know these charges. If you have already made your purchase, our customer service team may contact you, to cover extra charges that are applicable to your order.

We have trusted installers Australia wide, and our showroom staff will be more than happy to provide you with a quotation.

Our Despatch department will contact you to confirm delivery date and advise an approximate time when goods will be delivered. Standard lead times are 5-7 working days from order placement for all in-stock items.

Your furniture can be supplied flat-packed or assembled.

Should lead times change, we will notify you as soon as possible at which time you will have the opportunity to amend or cancel your order.


Quick Ship Delivery

Many of our products can be quick shipped flat packed in boxes on request for your convenience. Please be advised that assembly requires basic tools and technical knowledge.

Please note however that some of Empire's products do require specialist installation. If you are unsure about being able to assemble an item yourself, please contact your nearest showroom for further advice.

Yes. We have no problem allowing you to pick up your goods straight from one of our 9 showrooms or from our warehouse in Rocklea, Brisbane. Choose pickup and your location options during checkout.

Yes, we are happy for you to use your own courier. However it is advisable to be aware of the size and weight of your delivery as many of our products are best delivered via qualified furniture freighters.

It will depend on stock availability, delivery method, and the size of the order. Our current guidelines for in-stock items are:

  • Flat Pack Pickup – Approximately 4 hrs notice.
  • Assembled Pickup – Approximately 48 hrs notice is required
  • Flat Pack Delivered – Within 48 hrs + Transit Time depending on location
  • Assembled Delivery – Contact within 48hrs to organise delivery. Delivery is usually within 5-7 working days dependent on location.

Delivery times quoted do not include weekends or gazetted public holidays.

Yes we do ! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your door.

We like to keep our customers happy and accommodate their requests where possible. As such if you require your item by a specific date, please contact us on 1300 400 521 and we will let you know if we are able to assist.

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