Our difference

I had to call to give feedback as your team were phenomenal. From the moment they arrived with their positive attitude and friendly greeting, to making sure the items were in the correct location and putting in the shelves and taking off the plastic and removing rubbish etc. They even left saying thanks very much have a great day.”

I had an excellent experience with Empire. My item was a short notice delivery, and your sales team were helpful in getting the items delivered just in time for School terms commencement. The truck was on time and the items were in place ready for students the next day! Thank you very much.”

Easy to navigate website. Fantastic how you have an installation service. Great Service and delivery! Highly recommend and will definitely recommend Empire Office to anyone.”

Thank you for pre sales service and installation.”

Your assessment of our needs was very good. Your delivery team was excellent and very friendly.”

The installation team were awesome. Superb customer service skills, they asked where I wanted it, adjusted as I requested and worked fast. They were great !”

Excellent service from start to finish.”

Amazing service right from the beginning of sale until the end of delivery. Communication absolutely tops, I deal with a lot of other companies, and I have ranked Empire Furniture as one of the best. Well done!!”

Every one of your staff is always friendly and helpful. The delivery guys were particularly happy to help us.”

I want to express my gratitude for the fantastic service provided by Chris Webb and the entire team at the Rockhampton Store. Dealing with them has been an absolute pleasure. The service is top-notch, their response time is quick, and the delivery and installation were incredibly fast and professional.”

Chrissy was wonderful to deal with in Rockhampton. Very polite, efficient and followed up exactly how she said she would. Great service. The gentleman that delivered were quick and caused little to no disruption to work.”

The whole team was amazing! Daniel was great working to our deadline, and the delivery team was professional and so fast! Thank you Empire!”

Delivery driver was exceptional.”

Empire’s sales people are excellent, they help ‘design’ furniture available to best fit needs, and are great to work with. The furniture itself is sturdy, good quality and very suitable for our needs. The delivery/assembly people are also excellent, fitting in with our schedules to place and assemble furniture exactly as we need it to be. All up, and excellent process from start to finish!”

Sandra was very proactive from the start and made the ordering process very clear and simple. The delivery crew was fantastic and made that process very easy as well. Great team!”

James and Sam from the Rocklea distribution Centre were great to deal with.”

Very happy with the sales, service and delivery and install of our products. The entire process was seamless and easy. Great range of products and prices.”

Paula Hill from the Townsville branch is amazing. Very prompt in getting quotes and following through with service. Thanks Paula.”

Michael is always so helpful during the ordering process which is really appreciated. The delivery drivers are always polite, and the goods are delivered direct to the classroom which is unbelievably helpful as we do not have a GA on site every day. Great company with great products.”

The delivery people treated the furniture with respect, they assembled the office desk on cardboard avoiding scratching the desk. They took pride in their work.”

Your staff are amazing. I had to contact your office to organise a specific time for the delivery. The person I spoke to, accommodated my request and provided excellent customer service. The delivery and installation guy was friendly, helpful and once again provided excellent customer service. Thank you :)”

Very happy with the service, delivery of goods & installers very friendly and courteous. Thank you.”

Sales team were fantastic, made selection of purchase extremely easy, very friendly and helpful.”

From my dealings with Daniel Lee in Sales, to Brad in Despatch and the delivery drivers, I will come back to Empire every time. Prompt, efficient service always.”

The sales people (Flavio & Michael) at Empire were very helpful at the time we were enquiring about furniture and throughout the process of deciding the best range and sizing. The delivery (Bradley) was easy to organise and the communication was prompt and friendly. I then received an invoice (Justine) within a day of the delivery. I have found each person I have dealt with extremely knowledgeable, helpful and friendly.”

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Great products and great service – response to phone calls and emails is always prompt. Over the last four years dealing with Empire has always been so very easy. Any after sales service is never an issue. Keep up the great work!”

Kassy was extremely helpful and the service provided was prompt and efficient. Thank you.”

The staff at empire have all been super courteous and the deliveries have always been super prompt. Thank You!!”

I was served by Penny Pritchard and she was an absolute delight! So helpful and professional! Thank you!”

Received a delivery of 20 desks. The Delivery drivers/installers were exceptional. Service from start to finish was excellent.”

Have been dealing with Daniel Lorenzini. He has been more than helpful and answered any queries promptly and with professionalism. I highly commend him for his service and will use Empire as a preferred supplier because of this.”

Very friendly staff that know their products and are always willing to help choose the right product.”

Empire staff always respond promptly to my enquiries, pleasant to deal with and the price is always competitive.”

We had a very limited timeframe for the delivery and Empire cooperated bueatifully, we were being updated on the day and time and contacted on arrival. Perfect!!”

Your service was great and the delivery process was so easy and they were so pleasant, quick & professional. Thanks!”

The turnaround from my online order to someone contacting me was awesome!! Highly recommend on the basis of customer service alone!”

Outstanding service as always. From customer support, delivery/installation, and overall quality of product.”

We are very happy with our new furniture and I would like to acknowledge the delivery guys that delivered our furniture. They were very friendly and no ask was too much for them. They promptly went through my order and marked what pieces went to each room and took them to the appropriate rooms, unpacked them and put them into place and disposed of all the packaging. I would give them all a gold star. Well done boys.”

Love the service, the products and the people! Over several purchases we have had a great, helpful experience each time with prompt communication.”

Great service, great prices, easy to deal with – thanks Empire!”

Great job, full service and timely, can`t thank your sales and service/delivery staff enough.”

Working with Empire has been amazing. The ease of our project has been wonderful. Right from the very beginning in the planning stages, to the delivery of the furniture, the unpacking and putting together. The guys have been amazing and I really appreciate their support.”

My dealings with Empire Furniture for the large order we place has been very positive and stress free. The quoting process with Tom was very easy as I just mentioned what I wanted and he sourced the right furniture and provided all relevant information. The quote was very easy to understand and I appreciated that pictures of the furniture was alongside the item description so I could see exactly what I had ordered.”

Friendly and prompt service from sales and installation staff.”

The customer service we received on the first day visit was great. Very informative with keeping us up to date with dates and times of delivery and installation. Thank-you to Lesley Love once again.”

Staff were extremely helpful. Easy and efficient service.”

Tom Doros has been amazing to deal with, he has made the transition from our old site to new site easy and had delivered all items in the time frame first given.”

Claire Watt was my contact with Empire. Coming from a small school in Marburg, the original delivery pricing was way out of our budget at $315 (like, waaaay out), but Claire went out of her way to make sure we had our items delivered within a reasonable cost. Thank you Claire for all your help and support. I love my new furniture.”

Another great experience with Empire Furniture, great communication and a friendly and helpful delivery team – thank you.”

Maraea was fantastic to deal with, came out to school to measure up and gave us ideas. Prompt delivery and installation. thank you :)”

Just a little bit of feedback on your delivery drivers – the last few times they’ve been here, they’ve been fantastic! They are so obliging and more than happy to deliver all the furniture directly to the classrooms (up stairwells etc) for us which is awesome!! It is very much appreciated when we get nice, happy people willing to do their jobs with a smile on their face – not always the way unfortunately!”

Many thanks for organising the above furniture order. The classroom looks fabulous and all the different colours work really well in the room. Can I also make mention that your delivery driver and helper were so pleasant and accommodating. It was a very welcome change to have such pleasant men delivering to the school.”

Fantastic sales team extremely professional even hand delivered products and brochures from branch manager which was fantastic customer service. Gentlemen who delivered the tables was extremely helpful and friendly who took them to the location in school. Fantastic customer service all round and prompt delivery.”

The School has been impressed with the quality of the products and the range available”

Thank You tables and chairs look nice and elegant. Everyone in school loves them.”

Dealing with Emma and all the staff at Empire was a great experience. The order was simple and straightforward, the customer service was exemplary and the delivery and unpacking of the chairs for the library was quick and efficient. Thank you, Empire!”

We have purchased a number of items this year and will be continuing with the refurb of our school next year. Daniel supporting us has been fantastic.”