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FAQ

The following questions and answers represent common queries our customers have. If we have not covered your specific query please do not hesitate to call us directly on 1300 400 521, or contact us

Below are some of our most frequently asked questions.

Yes. We also accept payment via BPay and bank transfer (EFT). All orders are also able to be paid at your selected showroom or our Head Office with cash or EFTPOS cards.

Yes. Empire can arrange delivery to most areas within mainland Australia. If you are within our standard delivery zone you can by online (standard delivery zone is any mainland location within a 50km radius of any of our showrooms). If you are outside our standard delivery zone please request a quote or contact a showroom to find out if we can deliver to you. Delivery pricing may vary.

Yes. We have no problem allowing you to pick up your goods straight from one of our showrooms or from our warehouse in Rocklea, Brisbane. Choose pickup and your location options during checkout.

We apologise for the delay. Please contact us, or call 1300 400 521 if you are concerned or think your item is taking an unusually long time to arrive.

Yes, we are happy for you to use your own courier. However it is advisable to be aware of the size and weight of your delivery as many of our products are best delivered via qualified furniture freighters.

The extent of the warranty given for each product is described alongside each product.

The vast majority of Empire products are available either fully assembled or flat-pack. Those which come only fully assembled do so because Empire believes these products are highly complex to construct, best done so by its own experienced staff.

Empire has found the majority of customers do prefer their products assembled, delivered, and installed. Our fleet of trucks and delivery personnel provide an excellent finished and placed service to your office or home.

Products may also be picked up by customers at their nearest Empire showroom or from the Head Office logistics centre at Rocklea, Brisbane.

Those products offered flat pack on request for quick shipment require basic tools and technical skills for assembly. Assembly instructions are included in all packs.

All of our showrooms are open Monday to Friday 8.30am - 5.00pm.

In addition, our Coopers Plains, Woolloongabba, and Virginia showrooms in Brisbane are also open Saturdays 9am - 12pm.

Our Head Office and Logistics Centre at Rocklea, Brisbane operates Monday to Friday from 8.00am - 4.00pm.

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