Can I lay-by an item or hold an item for a period of time before payment?
No. Unfortunately, as with the majority of online retailers, we do not offer lay-by nor can we hold an item for you.
Can I pay by Money Order or Cheque?
Yes. Our checkout system provides instructions on how to pay by cheque
Can I use multiple credit cards or multiple payment methods to pay the one order?
Our website cannot handle multiple payment sources, but multiple payment methods can be handled by our store staff without hassle. Please convert your web order to a Quote request and one of our store staff will contact you shortly.
How long does it take to confirm my payment?
It depends on the method of payment you are using. Credit Cards range from instantaneous to 48 hours. Other methods of payment can take up to 72 hours but are generally much faster.
I am having problems paying via my Credit Card.
Please confirm all the details you have entered are correct and your card is valid.
I don't have a Credit Card, can I still purchase from you?
Yes. Good news! For your convenience, we accept payment via Direct Deposit Bank Transfer and Bank Cheque. All orders can be paid in Store or at our Head Office with Cash or Eftpos cards.
I don't want to give you my Credit Card details, can I still purchase from you?
Yes. We also accept payment via Direct Debit Transfer and Bank Cheque. All Orders can be paid in store or at our Head Office with Cash or Eftpos cards.
Is GST included in the item price or is it added at checkout?
GST is already included in the item price so there are no surprises when you complete your purchase.
Is your site secure for Credit Card purchases?
Yes it is. We employ the best technology and software including secure encryptions to ensure your shopping experience is a safe one.
On my checkout screen there is a field for a Coupon Code. What is this and how do I get one?
If you are registered to receive our newsletter, we will send you special offers with promotional codes from time to time.
What Credit Cards do you accept?
We accept Master Card and Visa. Other cards can be used in store or at our Head Office. Please request a quote
and discuss your requirements with our sales staff.
When will my Credit Card be charged?
Your Credit Card will usually be charged within 24 hours of your order being Finalised
Why was my Credit Card declined?
Please confirm all the details you have entered are correct and your card is valid and has sufficient funds available. For further information do not hesitate to contact customerservice@ebf.com.au.