What Delivery Methods Does Empire Have?
Delivery and Installation
Empire Business Furniture has a full in-house professional delivery and installation service available to you during normal business hours within a 50 km radius of each store.
Any deliveries outside of the normal operational range can be organised for you upon request. We have trusted installers Australia wide. Contact your nearest store for a quotation.
Quick Ship Delivery
Many of our products can be Quick Shipped Flat Pack in boxes on request for your convenience. Please be advised that assembly requires basic tools and technical knowledge.
Do you deliver to anywhere in Australia?
Yes. We ship Australia wide.
Can I pickup from your store or warehouse?
Yes. We have no problem allowing you to pick up your goods straight from one of our 9 stores or from our warehouse in Brisbane. Choose pickup and your location options during checkout.
How long will it take to receive my order?
Delivery will be organised once payment has been received. Depending on your location, and the items and delivery method, the delivery will vary. Please enter the postcode where the item/s are to be delivered on the individual product detail page or checkout page for estimated delivery time.
Our despatch department will always contact you to confirm delivery date and approximate time when goods will be delivered.
Dates are our best estimates only and we apologise for any delays that may occur.
How long after making payment will my order be shipped?
Orders will be shipped dependent on each individual product. Please check the individual product description to see how long it will take from the time payment clears into our account. At Empire, we appreciate the importance of getting your order to you as quickly as possible.
Does the delivery address have to be the same as my billing address?
We are more than happy to send your order to a different address than your billing address. This is particularly good news if you are thinking of purchasing a present for someone else!
Do you offer discounted shipping if I purchase multiple items on the same order?
Enter your postcode on the product detail page or checkout page to find out delivery costs to your front door!
Every Empire product is different and we calculate all deliveries based on the size and handling requirements of your order.
Standard despatch charges are based on; clear and easy access with no obstacles to a ground floor metropolitan site. Consideration should also be given to - a) Access for larger furniture items and - b) Truck parking.
Please request a quote or contact us if you have any specific concerns or requirements.
I would like my delivery scheduled for a specific day and/or time. Is this possible?
Yes. Empire Business Furniture will always work with you to meet specific requirements you may have. List your requirements in the Delivery Details section during checkout and our delivery coordinator will contact you to organize your delivery.
Will you send via my chosen courier instead of your normal courier?
No. Empire Business Furniture uses a combination of in-house delivery within 50kms of our stores or selected furniture freighters for all other deliveries.
Do you offer international shipping?
No. We do not currently offer international shipping.
Is weekend or after hours delivery available?
Our stantard delivery will be made on weekdays during business hours, public holidays excluded. It is important that someone will be available during those times to accept/sign for the delivery.
However if your location has daytime access restrictions we are able to quote and provide after hours delivery for select orders. Please request a quote for delivery.
My item hasn't arrived yet. Where is my item?
No problems. Please contact customerservice@ebf.com.au if you are concerned or think your item is taking an unusually long time to arrive.
My item was damaged in transit! Now what?
No problem. Please contact customerservice@ebf.com.au
Do you ship to PO boxes?
No. Our products are generally too big to ship to PO Boxes.
Which Carrier/Courier do you use?
We ship all our items using an in-house fleet of trucks for locations within 50km of our stores and a number of reliable furniture freighters for other regions.
How do I know when you have shipped my order?
You will receive an automated dispatch notification at the time of dispatch, notifying you that your goods are on their way. The dispatch notification will include the delivery consignment details.
What if I am not at home when you deliver my goods?
It is important that someone will be available at the delivery address in order to sign for and accept delivery of your furniture.
Please contact us if you think you might not be available at the time of your delivery, so that we can reschedule.
Don’t panic if you miss the delivery driver. We will contact you to organise an alternate delivery.
Can I send my own courier to pick-up from your warehouse?
Yes. We are happy for you to use your own courier, however it is advisable to be aware of the size and weight of your delivery as many of our products are best delivered via qualified furniture freighters.
Once I've made my purchase, how long before I receive my item(s)?
It will depend on Stock Availability and Delivery Method and the size of order, our current guidelines for in stock items are;
Flat Pack Pickup – Approximately 4 hrs notice.
Assembled Pickup – Approximately 48 hrs notice is required
Flat Pack Delivered – Within 48 hrs + Transit Time depending on location
Assembled Delivery – Contact within 48hrs to organise delivery. Delivery is usually within 5-7 working days dependent on location.
Do you offer a drop-shipping service?
Yes. We do! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your customer's door.
I received the wrong product!
Empire Business Furniture's staff are only human and very rarely make a mistake. However sometimes mistakes do occur. If you have received the wrong product, we do apologise and ask that you do not panic. Please contact us at customerservice@ebf.com.au and we will get the situation rectified.
I have received my item but it is damaged. What do I do?
First of all, don’t panic. Whilst we appreciate the disappointment you might be feeling, stay calm and contact us as soon as possible at customercare@ebf.com.au so that we can resolve the issue.
Damaged items must be reported within 7 days of receipt.
What if I need my item delivered by an urgent date?
No problem. We like to keep our customers happy and accommodate their requests where possible. We have no problem going that "extra mile" so if you require your item by a specific date, contact us and we will let you know if we are able to assist.